"I ordered a ring on December 26, 2015. It was a beautiful whitish baby sky blue opal ring. I received the ring on January 12, 2016. It was beautiful, exactly what I ordered. The first day I used the ring the stone fell off. Luckily, I was at work and the carpet was dark. I was able to spot the stone immediately. I called Ross-Simons early next morning. The customer service representative asked for my email address to send me the return label. one week passed and I had not yet received nothing. I called and they said that it was sent to me she verified the email to make sure it was correct, it was. They did not know neither did I why I did not get it buy she said they will send it again. I waited another week and nothing. I went ahead and sent it my self paying for the postage out of pocket. They said it would be refunded but it never was. The package took three weeks to get there I am not sure why. Once they received the package it took another two weeks to send it back to me. I received my ring today March, 7, 2016, now the stone is different. It is a blue see thru opal. That is not what I wanted. I just wanted the same ring size 6 instead of 7. I just called and spoke to a customer service representative and explained my problem. She said to send the ring back. I said, "again!!!!!". "I have been waiting three months to use my ring and have been through all this ordeal how can you guarantee me that I will get the same ring I got on the first order if I send this one back?" She said "I don't know, I can't guarantee that". So I say, if customer service, the voice of the company cannot guarantee anything than who can? I asked if she can talk to a supervisor about my situation or if she had and email where I can send the pictures of the two ring so that she can see what I am taking about and she just did not want to work with me. I am very upset and I will never order from this company again!!!!"

"I am recording my next call to this company, since the second "VIP" coupon which I paid for has now miraculously (!) expired after I complained about Ross Simons' hideous customer service this morning on the phone. If my two remaining coupons are not honored, I will contact the Rhode Island Attorney General, the Better Business Bureau and Consumers Union. This coupon does not expire until June, but kept getting declined online as expired. I don't know if their IT team is simply inept, or this is some sort of petty revenge from the sales department for refusing to accept their appalling condescension, deceit, and outright rudeness.

After I had been treated so nastily on the phone, I called back to ask to speak to the corporate customer service director. Assured this would happen, I was transferred to "Marguerite," who assured me she could find no record of my previous call. Unsurprisingly, "Marguerite" is not the corporate director of customer service. I don't know if she is even a shift supervisor. At that point, I simply hung up the phone because I could no longer trust myself to remain civil. Either way, that is the second time someone from Ross Simons told me a bald-faced lie.

They lied to me the first time when they misrepresented the $100 VIP sales contract, which the saleswoman promised me on the phone would not be set to auto-renew. Lo and behold, unless I send a written request to an address in Long Island before December, they will charge my credit card (an amount they decline to specify in my account agreement online) to... you guessed it: auto-renew in perpetuity.

Ross Simons offers over-priced jewelry with quality that is all over the map. The customer service department offers saleswomen who are occasionally delightful and professional, but you are more likely to feel as if you have stumbled into a bad episode of "Mob Wives.""

"I ordered a jewelry book.. for travel. It did not come. When I called to check the first time, they said it was on back order and gave me a date to expect it. When it didn't come again I called and they said the back order date was moved up. At that time they said they would put me on top of back order list and priority mailing. again, I did not get it. they called me then - 2 months later, to say that my payment had been declined, so although they received a shipment - they moved me to back of back order line and now have some date in March (3 months later). I have absolutely no credit issues and I'm quite certain the payment was declined because of the long delay from order date which I originally did online - to billing date...which was THEIR fault not mine. So they move me to the end of the line? after all this they actually get a shipment but don't call to clarify payment issue and don't send it to me? and the woman is defensive and rude with me? Do NOT use this company unless you want to wait months and months for an order, and do not believe them when they give you a date. I cancelled my order"

" I am not sure how this company stays in business. I bought a bracelet and did not like it. So I sent it back for a exchange. For a different bracelet witch was cheaper. Instead of crediting my credit card for the difference , they gave me store credit. They possessed my credit card twice for the same purchase. So I had to have my credit card company take care of it. PLEASE BE WARE. WHEN BUYING ANYTHING FROM THIS COMANY. VERY DISAPPOINTING JEWLARY. I bought a pair of earrings from Macys. And they are beautiful and great quality. BLOWS ROSS SIMONS away. Took forever to get the POOP Jewelry. I bought in the mail. "

"BAD EXPERIENCE- they advertised arrive by CHRISTMAS! I ordered two monogram necklaces online from ROSS and SIMONS - Cranston Rhode Island store for a total of $283.. The site guaranteed Christmas delivery. The site claimed that an email would be sent when the items were shipped. I kept watching my emails and nothing was received. I contacted Customer Service and they offered a $25 discount. When I finally received the necklaces on 1/4/2016, both chains were tied in knots. I have been unable to get the knots out at this point. If this had happened to one necklace, I might have thought it was an accident. "

"Ordered something on Dec 15th. Checked order status next day so that I knew when it would arrive as it was a Christmas gift. My order said it was "ready to Ship" under the shipping status = so I assumed that there were no issues. During the week, I purchased other items from other merchants online and received most of those items by Friday the 18th. I realized I had not gotten anything yet from Ross Simon so I decided to check the order online - the status was sill the same. I called and was told that there was a slight delay but that all orders will go out in time to get it before Christmas. I checked on Monday the 21st and order was STILL in same status. Called and emailed again. Of course was told that they were going to email the warehouse and have them ship it out ASAP. With more and more people buying online, it is important that you can trust the merchant to deliver on what they promise even more so. BUYER BEWARE!!!! I WILL NEVER SHOP THEM AGAIN!!!! Thanks for making Christmas more stressful than it needed to be as I had to now find something with even more limited time."

"Ross simons is horrible. I ordered a necklace from them and they said i would receive it in 7 to 10 business days. Its been a lot longer then that and still no item. They do not give a tracking number at all. I called customer service twice and they are useless, i mean no help at all. I will never order online again for expensive items i will only buy at a brick and mortar store. I dont know how they are still in business. "

"Placed my order on 4/26/2015.I ordered a Bracelet and A ring for mother's day with guaranteed shipping for mother's day. I only received the bracelet The Bracelet came broken and I had to return it. Return was simple. They sent me a slip and sent the box back. I got a refund. My issue is I have not received the ring. Yet I was billed for it. Customer service said it would be shipped at the end of June. I should have been told about this at time of ordering. They also have no tracking number. I don't understand how they find this acceptable. I ended up having to buy other gifts for Mother's Day. It shouldn't take months to ship an order and the customer should be told especially if you order in advance for a holiday. "

"RS charged me wrongly (overpriced). A lady at their customer service was very rude. I like the product I received but their service was just very poor... You MUST check a statement because they might charge you more! "

"I ordered an engagement ring that was fairly pricey and paid for the overnight shipping because I needed the ring soon for obvious reasons. I received the ring in three days to realize they had sent me the wrong one. I called customer service to explain what had happened and they told me the only thing they could do was exchange it for me which would take 3-5 weeks. I told them I had already paid for the one day shipping and needed the correct ring sooner. I was then told that there were other customers who had orders more important than mine and that nothing else could be done. I will never by anything from this company again. I don't believe them sending me the wrong ring is my fault and assumed that they would have corrected their mistake and overnighted me a new one. They were very rude and told me that since they had to paid for the return shipping they wouldn't pay for the overnight. Thanks a lot for ruining my special occasion. "

"I placed an order for a monogrammed necklace for my granddaughter as a Christmas present. I checked repeatedly for a ship date and finally I got one of 12/31 which was after Christmas. Since this was a gift, I called my daughter to tell her to be on the lookout for the package. As of 1/19/15, the package had not been delivered. I called Ross-Simons on 1/20/15 to discuss this order. I was told that the tracking information was incorrect and Ross-Simons had no idea where the order was. I told R-S that I needed the information within a few hours and was told it was impossible. On 1/21/15, I called again to see what was going on with the order and was told that the manufacturer made an error with the monogram but I was not told that there was anything wrong - no email or phone call. I explained that the necklace was a Christmas present for my granddaughter and because of the lack of communication/customer service she received nothing from me, her grandmother. Now the necklace is to be replaced and sent out overnight - I am supposed to be notified when that occurs. For my trouble, I get $25 back. At this point, I feel that I should receive the entire amount of the necklace because RS caused the problem and I was never notified that there even was a problem. I will think twice before I consider ordering anything from RS again.
"

"All problems solved. Customer service is 5 stars."

"I was a customer of RS for over 10 years until 10/31/2014 when some genius decided to out source the credit cards to Citi Bank. Even though we've been on time for monthly payments and I've purchased consistently over this 10+ year period, I was denied credit, even though our yearly income is well above what is required.

Apparently customer loyalty means nothing to RS at all. I went round and round with them trying to figure out why I could not place an order for a ring after 10/31/2014. And yes, as others have stated, some of the CS reps leave A LOT to be desired in the "nice" category. I had just made three purchases from them in late September and mid October 2014 where they took my order and my money happily. Come to find out about a week after I had the marathon phone calls, I received a letter from Citi bank denying me credit due to me not making enough yearly income, really? And can anyone tell me why, RS could not see that I had been denied, or CALL SOMEONE at citibank and ask them why I could not make a purchase. And can anyone tell me why NO ONE at citibank could see that I had been denied when I called them? AGAIN, in this day and age w/ all of our technological capabilities, no one can find this info? Seriously?

I did in fact receive notification from RS that the credit was going to be handled by a different company and that I MIGHT be required to reapply and that not all customers would need to. I assumed (fool that I was) since I'd been a loyal customer I would not have to go through this process. I was wrong. My husband and I were quite upset about this whole process so sent an e-mail to RS Preferred Account E-mail and received a prompt reply from a William K who is supposedly a RS Preferred Acct Representative, w/ number given ***-***-**** assuring us that my account was good, viable, and up and running. WRONG. Funny thing is no one knows who William K is or where he got this information. Does William K exist? Or is that just a bogus name and a bogus e-mail RS sent out to get us off their back?

I was on the phone for approx 2 hours one day being sent from RS to Citi Bank and back again and back again. No one wanted to get to the bottom and oddly enough, no one at either company could find me. Seriously?? No one cares at RS or Citi Bank. One crazy part of this whole fiasco was RS gave me a number to call for Citi Bank. So I called the number given and I was speaking w/ a rep from Citi Bank who told me they could not help but that I should call a particular number; the clincher? Wait for it.....the number this Citi Bank rep gave me was the number I was speaking to, I told her this and got the response, "Oh." So not only are they uninformed at Citi Bank, they don't even know their own phone number. Scary!!!!! I was beyond frustrated by the end of this very arduous experience and told the last person I spoke w/ at RS HQ to call me back when they found out what the issue was. Guess what? Never heard back from HQ.

I find it very hard to comprehend in this day and age that a credit card company and a jewelry company cannot find a long standing customer in their system. They had my name, my address, my old card number and my SS number, yet no one on either side could find me or tell me why I could not make a purchase. REALLY??!!

I did receive an e-mail from CS at RS later on, who apologized for "the inconvenience" and that a representative from Citi Bank would be calling me. You guessed correctly again - Citi Bank never called. I know, I know, you're surprised.

So, I am now no longer a customer, I'm very dissatisfied with this whole set up - and the saddest thing of all? Ross Simons could care less. They have become a corporation who cares less about customer relations and rewarding customer loyalty and is more interested in the bottom line; make MORE MONEY w/ LESS OUTLAY. Forget about the customer - LET'S FILL OUR POCKETS W/ YOUR MONEY.

"

"Not understanding the negative reviews. I have been left extremely pleased with my experience with Ross Simmons! Customer service is phenomenal. Prices are fair in comparison to other sites. I strongly recommend giving them a shot! "

"The worst experience.
Firstly the merchandise received did not look anything like what was advertised.
Secondly the shipping information on their site was completely contradicting to what actually happens. Took them more than 2 weeks to ship the product.
Lastly when i returned the item, it took them 2 months to refund me and on top of that they made a mistake during the refund process which meant i did not receive a full refund. Customer service did not believe me and thought it best to rather argue than pinpoint and resolve the issue.

I will never shop here again and will not recommend this shop to anyone"