"Nice ring in good condition. Delivered quickly. Pleased with product value."
"The jewelry I bought is beautiful & looks exactly as pictures! The service is always above & beyond. You always send me notifications. If I pause or break away m, you check back to see if I saw anything I wanted to purchase and help to ensure we use our award points to take advantage of the specials you run. Always have pieces at various price points for everyone to enjoy! Jewelry always arrives packaged and ind in their travel bag & box along with the safe and secure packaging for delivery that always has arrives upon delivery with promptness & care. Thank You!"
"Recently purchased 6mm gold stud earrings to replace the much smaller starter earrings my daughter had from when her ears were first pierced. These new ones are just the right size for her ears and were a great price. Product arrived quickly. I have shopped at Ross Simon’s for the past 30 years whenever something special was needed. "
"I have a bit of a ring fetish, and I've bought several (ok, most) from Ross-Simons. I find beautiful and fun styles, and my new turquoise and blue topaz ring is the perfect addition. Customer service is brilliant. I have only ever had to return one ring, and that process was as smooth as it could be. Ross-Simons has become my go-to place to feed my little obsession with reasonably prices and gorgeous rings!"
"My lovely Lady lost her centenarian Grandpa recently and was looking for a "memorial" ring to wear in his honor. She was juggling two choices when I bought her the pink topaz heart ring that she thinks is so pretty, making her choice simpler. She bought the ring with Grandpa's birthstone and hers side by side for herself. She has both now, and loves each of them. And I love her. "
"This ring is absolutely beautiful! So much prettier than the picture. "
"Received bracelets quickly, but was a bit disappointed in the quality of the Sapphires. They did not have any sparkle or shine to them. "
"On Ross-Simons website, I found the oval twisted 14 kt gold hoop earrings I have been searching for forever! They are beautifully made, are comfortable, smooth, and look more expensive than they were.
The website was easy to navigate, and checkout was very straightforward.
Next time I have some money to splurge on myself, I'll be perusing this website again!"
"Always pleased with the service and the products I order from RS"
"I went to put one of the earings in and realized they are far to large for a normal pierced ear. The hole would have to be stretched over time to accomodate a guage of this size. I was shocked."
"This sounds hilarious, but it really is true. I purchased a necklace from them, which is nice, however the fabric pouch that it came in is damaged. It has a broken snap. Since the necklace is a gift, I wanted an undamaged pouch for it. I emailed Ross-Simons asap to ask for a new pouch and they refused. It probably would cost them a few cents, plus $1.00 shipping. It is not only absurd, but terrible customer service. I will never order from them again. Imagine if it was the jewelry that was damaged? To know that they wouldn't send a new one is frightening.
Here is the email that customer service sent to me regarding my request:
Hello Ms. La Rosa,
Thank you for placing order I8951823 for the Four Names - Sterling Silver Charm Necklace. We do understand this is a gift, but we are unable to ship out an empty pouch.
Consider saving money when you shop with our VIP program. Annual benefits include:
Three $50 gift coupons ($150 total) to use on three distinct purchases – it more than pays for itself!
Free 2-business-day domestic shipping.
Free shipping on jewelry returns.
Just $95.00
Thank you for being a valued customer at Ross-Simons.
Kind Regards,
Natasha Anthony
Ross-Simons
Customer Service Specialist
9 Ross-Simons Dr. Cranston, Rhode Island 02920
1-***-***-**** "
"
Easy ordering process and nice shiny new earrings. "
"Ring is really cute, but enamel color is purple, not pink like I thought it would be."
"The bracelet arrived quickly and was well packaged. I love this bracelet and wear it all the time."
"Price was the most competitive of all retailers I checked- and came in two days!"