"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Very easy to maneuver site. Nice discounts. Will let you know when I get the carpets!"
"My order was cancelled without any explanation and the items are still available online?
Editing to add: if that’s the case - why four or five days later is it still showing in stock and allowing me to re purchase? Or are you planning to cancel that order as well?
Editing to add: ordered two more times, different named rugs - also out of stock. Managed to ship me a rug pad though so that’ll help.
Worst part - their apology is to offer %15 off. The same %15 off you get by casually using their website.
Top notch. "
“Hi there KindWombat-81576,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that part of your order was canceled after the item showed as available on our website. At Rugs USA, we attempt to have our website reflect the availability of items that are currently in stock. Sometimes when we run popular promotional sales, products may occasionally sell out before the website is able to be updated. Our website does not update in real-time; it has to be done so manually. The item is in the queue to be updated on the website. When you placed your order, the website had not been updated and there was a system error where this item, while not in stock, was marked as available and allowed to be approved and processed.
Best,
Rugs USA Customer Support ”
"My daughter referred me to you and I am so glad she did. I love the area rugs I ordered and can't wait to place them in my home."
“Hi annamariehinojosa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad to hear that you and your daughter were both able to find great rugs for your homes!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"15% off offered. Would not accept my telephone number regardless of how I entered it."
“Hi EnergeticCamel-4474,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry about this! I will look into the issue and email you once I have found a solution.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Ordered a rug that was too big - customer service very helpful and got a new rug ordered with quick delivery"
“Hi BrightPenguin-23842,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"was super excited to shop with Rugs USA"
“Hi SplendidDove-77541,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're so pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I guess you get what you pay for but at $500 you would think the rug would last at least a month. All I've done is trim every frayed piece that strays loose. This rug is in my bedroom am extremely low traffic area and yet it is constantly falling apart. Do not purchase this rug. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear about these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support ”
"viewing, comparing and ordering was easy!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your online rug shopping expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I can’t review it until I receive it. "
“Hi AmusedTurkey-7791,
Thank you so much for your feedback! We issue multiple surveys to try and get the best information from our customers. We issue a merchant review the same day as your order which is meant to understand how your purchasing experience was. We then send out a product review within a month of placing your order, so you have enough time, hopefully, to use your product! We can't wait to hear what you think once you get your product and your product review! ”
"Great selection
East to use site
Amazing selection. "
“Hi ElatedMouse-46382,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection and that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I have been looking for this rug in the 3x5 size and you had it. Yah!"
“Hi CleverRaccoon-98444,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you were able to find the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Excellent price. My daughter sent me this site and I love it"
“Hi Ahinojosa1102,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you and your daughter were able to find the perfect rugs for your spaces!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Loved the turnaround time… However wish the exchange process was easier. "
“Hi GracefulSwan-17880,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that you weren't happy with your original order, but I'm glad that you found an alternative rug on our website! Unfortunately, we aren't able to offer exchanges, but if you need help with a return and placing a new order, you can always reach out to our Customer Service Team for help!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"i obvi didn’t get it yet but ordering seemed simple enough & 2 day shipping always sounds nice"
“Hi there ImportantRaven-45311,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad that you had an easy shopping experience and we hope you love your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"So excited to find your site!!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi FairOx-48102,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”