"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"enjoyed looking and shopping on your site where I found the perfect runner for the back door. Can't wait for it to arrive"
"quick and easy -- found the exactly the rug i was looking for."
“Hi ComfortableManatee-20651,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you were able to easily find the perfect rug for your space! We hope you love it!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great selection. Fast and free shipping. Can’t wait to receive my new rug. "
“Hi PreciousBee-18462,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you found lots of options and we hope you love the rug you chose!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"We moved into a new house and I needed 3 8x10 and 1 5x7 including pads for $800! Most paces I could get 'a rung' for that. Shop their clearance, you won't be disappointed "
“Hi FoolishSailfish-27232,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you were able to find everything you need for the rugs in your new home! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Fourth time ordering. Ordered rugs listed as available on website. Then never come. Then get notification that it’s suddenly on back order. Then canceled.This has happened twice."
“Hi PoisedWalrus-12177,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that you had multiple items on backorder! At Rugs USA, we attempt to have our website reflect the availability of items that are currently in stock. Sometimes when we run popular promotional sales, products may occasionally sell out before the website is able to be updated. Our website does not update in real-time; it has to be done so manually. The items on your orders are in the queue to be updated on the website. When you placed your order, the website had not been updated and there was a system error where this item, while not in stock, was marked as available and allowed to be approved and processed.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Will tell more after I receive the rugs."
“Hi BrightToad-6076,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found lots of options within your budget! We hope you love your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I have been following this rug runner for my under-construction kitchen. It matches the old diamond windows in our 1904 house and is washable!"
“Hi AverageBeetle-57443,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We hope you love your Gray Valerie Washable Graphics 2' 6" x 8' Area Rug! It's a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I am so excited for this new rug, it will definitely make my space warm and cozy. "
“Hi WanderingShark-56821,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad you found a great rug for your space! You made a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Beautiful rug, easy shopping experience "
“Hi MagnificentOx-44199,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Love that you can take a pic and it is simple to see the rug in your room. Great website!"
“Hi LucyL-19068,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Loved how you can sort rugs by thickness! Love a thick soft rug"
“Hi TalentedCrane-68947,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you were able to use our filters to narrow down your search!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I liked the quick and easy feature to actually view how it will look in my room! And some nice rugs. The two day shipping is expensive though! "
“Hi EnchantingPossum-85791,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Easy to navigate website and order."
“Hi MistySnake-81118,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I have ordered several rugs from RUGS USA - The value is amazing! Quality great and style selection outstanding."
“Hi DebbieMiami,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Bought many rugs from website USA I have been very satisfied with every purchase "
“Hi MsVickie-91292,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi EnchantingLeopard-5165,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you found the perfect runner for your doorway! We hope you love it!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”