"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Quick delivery, beautiful, quality rug"
"Fast shipping, good rates and great selection."
"Showed in stock when i placed my order and then after a week they sent me a email saying the order was out of stock. "
"I was originally sent the wrong color rug that I ordered. I initiated the return through email, was a little confused by the reponse, but when I called everything was sorted out-quickly-and I was sent the correct rug. I'm happy with my purchase and am looking to purchase another rug soon. I am surprised that I wasn't offered some type of coupon for another purchase for the initial inconvience, that would have been a nice gesture. "
"I love this rug, the quality is so much more than I expected. My shopping experience was pleasant and would recommend them to all my friends including the ones I haven't met yet!!"
"Order came quickly...Rugs are very nice quality, color same as shown, will be using again!
Cheri"
"Ordered 2 different rugs for clients of mine and am very pleased with both! Fast shipping, beautiful rugs... Look just like the photos on the site!"
"I don't like that they play games with their prices. They seem to have a permanent 75% off sale. However, we were very happy with the price and quality of our rug. Looks great and feels great too. Would purchase again."
"Rugs USA delivered my product as promised. They provided tracking through the process."
"Love love love my rug, it was delivered quickly and in great condition. Thanks RUGSUSA!"
"I would buy from this company again."
"Quick delivery in great condition! Love my rugs!"
"Excellent communication, great rug delivered exactly as described and the price was amazing!
I highly recommend rugs.com.
Bernadette
Clinton Corners, N.Y."
"GOOD JOB. WHAT IS ANNOYING IS BUGGING ME FOR A REVIEW AND THAN COMPLAINING THAT IT IS NOT LONG ENOUGH"
"Rug was exactly as described. Great quality for the price!"