"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Amazing rug, quick delivery ??"
"The rugs arrived in only two days from placing my order. They were bright and vibrant and looked even better in person than on-line. I will definitely order from Rugs USA again and recommend it to my family and friends."
"Everything was exactly the way it looked on line price wonderful and delivery was quick."
"The company was great, they delivered on time. My only complaint is that I am concerned about the quality of my rug. I have had it less than two weeks and some of the loops have come undone. I hope it will hold up. "
"Beautiful rugs and speedy delivery!!"
"Great item, more than I expected. I would purchase from Rugs USA again! "
"Rug arrived on time and in good condition. The image on the web site was very accurate with regard to the pattern and color. A very nice experience overall."
"My rug was exactly what they said it would be! Amazing! "
"This rug is soft and lovely, though it's a bit darker than pictured and what I expected. It has a darker greyish/black color in the mix. still really like it though and it will be a great additional to a mauve/cranberry bedroom scheme I have in my master bedroom."
"Rug arrived as stated and looks great in room. Website photo was accurate. Only complaint is not with the service but delivery. Rug was delivered and left on front walk with small part of box on porch. Someone was at home but no one rang the doorbell or knocked. When opening door later to get mail, saw the box and then had to drag it inside. "
"Quick & easy. Good description & pictorial of the rug I purchased. I was worried about ordering a rug "sight unseen" but am very happy with my purchase"
"The quality was very poor and quite dirty when it arrived."
"rug came. i like it. smells funny. it sheds a lot. but i read reviews and that was to be expected. everythign was fine. my card didn't work at first b/c i put in the wrong address and they made it easy on me to rectify and i didnt' ahve to jump thru hoops b/c that would have cause me to not bother reordering. "
"I did receive my rug in a timely manner, however, the rug was filthy and smelled like mold. I swept up what seemed like soot underneath the rug while I was airing it out. RugsUSA still made me pay the return shipping which was $48.62."
"Exactly what we were looking for and as nice as we hoped!"