"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"What they had in stock was delivered promptly. The larger purchase (a rug instead of simply a rug pad) has been out of stock for the last three weeks. I'm still waiting on it to be delivered. Weekly updates- not sales e-mails- on my order would have been appreciated. "
"Good product, happy with my purchase and customer service. I will shop Rugs USA again."
"Excellent service! Beautiful rug! Great price!! I would highly recommend !!"
"Ordering from RugsUSA was an easy process, and delivery was as expected; however, the rug we purchased is a huge disappointment. It sheds like crazy, and was getting all over clothes and shoes. Having a baby who likes to play on the floor, we have already had to remove the rug. Very disappointing to spend the money on something we can't use. Being past the 14 day return window, we are stuck. "
"The first time I ordered from Rugs USA I had a bad experience. But this rug was so cheap I couldn't pass it help. I must confess that this time my experience was a good one. The rug is wonderfully made and my daughter loves it! "
"I received 2 emails confirming each part of my order, which was confusing. I also found the on-line return process to be confusing and time consuming - 3 steps for each return!!! Although I like the rug that I kept, I probably won't order again because it's to complicted and expensive to return items that don't work out."
"Our rugs were delivered sooner than expected and we really like them, i.e., color, texture, quality."
"The rug is great, good quality, but I had to do a live chat to find out details of my delivery. There were no other communications then suddenly my rug was delivered. More communication would have been nice. I would still order again, but would need a little more attention."
"Ordered on Sunday and it was on my door step by Thursday! Great quality, great price, and speedy service. This is the second rug I have gotten from rugs USA and have been so happy with both!"
"Good quality and fast shipping and less expensive than most!"
"The rug may be great, but we wouldn't know. We haven't actually received our rug, and it's very overdue at this point. They seem to have no idea where it is or when we may get it. "
"Great product! Great price! Fast Delivery!"
"All my rugs arrived on time and in perfect condition. One didn't suit the space and needed to be returned. The return was easily completed and customer service was excellent at making that happen."
"Wonderful rug, great price and no shipping how can you go wrong? Perfect!! "
"I love the rug, shade was a little darker but a nice rug overall"