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Product & services pricing
4.53/5
Chance of future purchase:
4.49/5
Shipping & packaging:
3.13/5
Customer service:
4.39/5
Return/Replacement policy:
1.67/5
Featured Review


Verified
5/5

2024-07-01

Great rugs!!

"I have always been happy with the rugs I have bought. They are always a great price too "

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-07-01

Fast/easy

"Great variety, easy search options, easy checkout"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-07-01

great company

"Love the rugs at Rugs USA! They helped me through a snag with my order the last time I ordered. "

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
3/5

2024-06-30

Awesome rugs, not so awesome return

"Years of love for RugsUSA. Have never returned a rug before. The one time I didn’t love the color, lost $100 just to buy the same rug in a different color. Should have an exchange policy or a better return policy. "


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm sorry that you weren't happy with your recent order! I will email you shortly to follow up on your concerns.

Thank you again for your feedback and we hope to help with more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-30

So fast, so easy!

"I love the easy use of the online shopping. Free shipping is such a huge bonus. I doubt I'll ever buy a rug anywhere else. "


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you have had a great experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-30

"I made a mistake on my initial order and called the company right away. The assistant was able to cancel my order right away so I could order it again correctly. she was very helpful!"


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-30

Awesome deals!!

"Basically got 2 rugs for the price of 1! Can’t beat that! "


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you got such a great deal! We hope you love your new rugs!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-29

Easy and fast

"Love the ability to view products in my room "

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-29

Nice rugs

"Good pricing
Easy website
Easy check out
"


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-29

Excellency

"Beyond everything I have experienced
"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-29

Can’t Beat It!

"Gorgeous colors and great price!"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
2/5

2024-06-29

"I tried for 2 days to use my debit card and it didn’t work. Had to sign up for PayPal, not wanting another account to manage."

Detailed Review Benchmark + -
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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for your feedback. I'm so sorry to hear about the issues you have been experiencing with our site. Typically our website works best on Chrome and Firefox. If you're already using these browsers, you can clear your cookies and the website function should improve.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-29

Jute rug

"Bot runner just a different color. Same company. Great quality!"


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you love your runner!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-29

Great to customers!

"I ordered and was not loving the rug in my room. They quickly helped me out with a return and I have completed my second order!"


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm happy we were able to help. If there's anything else we can do to help, please let us know!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-06-29

White on white

"Easy to find. Good prices. Hoping quality is as good. We shall see"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you found the perfect rug for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”