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Product & services pricing
4.53/5
Chance of future purchase:
4.49/5
Shipping & packaging:
3.13/5
Customer service:
4.39/5
Return/Replacement policy:
1.67/5
Featured Review


Verified
5/5

2024-06-28

best rugs on the planet !

"Lots of choices and so many to chose from !"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you loved our selection and found lots of choices!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-28

GREAT PRICE AND QUALITY

"EASY ONLINE EXPERIENCE. THANK YOU FOR THE SPECIAL CODE HOLIDAY CODE!"

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Rep reply posted 2024-06-28
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-28

YEA FOR FIREWORKS

"THANK YOU FOR THE FUN RUG. WILL BE USED IN A CLASSROOM. WE REALLY APPRECIATE THE 25% DISCOUNT."


Rep reply posted 2024-06-28
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad to hear that you love your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-28

Fireworks !!

"Love my new washable rug so much im buying another . Great quality , love the colors and durability ! "


Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you love your first rug and we hope you love your new rug just as much!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-28

Crazy pricing

"So expensive for what you receive. "

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry that you're not completely happy with your purchase! Please be on the lookout for an email from me to follow up on your concerns.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-28

"Love the option to see the rug in the room virtually. It works really well! "

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-28

The best rugs

"Love browsing, always great stock at good prices. "

Detailed Review Benchmark + -
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Likelihood of customers making future purchases

Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so pleased to hear that you love our selection!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-06-27

Fast and easy

"Wasn't able to use the link to pay via AmazonPay"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm so sorry that you had trouble using Amazon Pay! Typically, this feature works best on Chrome or Firefox, but if you're already using one of those browsers, you can try clearing your cookies.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-27

Simpl

"Took the guess work out of which looks best"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you found the perfect rug for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-27

Gray rugs

"Perfect purshase for my family."

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Rep reply posted 2024-06-28
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you love your new rugs!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-26

Great

"Always use this store for my rugs never disappoints"

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Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-26

Ordering was easy! Love the ability to see it in my room!

"Ordering this rug was easy. I love that I can see the rug in my room first before ordering. That made my decision easy as I need to visually see it first. I haven’t received it yet, though. "


Rep reply posted 2024-06-28
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-26

Great selection!

"Easy & quick experience! Loved the sales!"

Detailed Review Benchmark + -
Pricing of products and services
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Overall customer service

Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so pleased to hear that you love our selection and had a great experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-26

Best selection

"After browsing quite a few rug sites I couldn’t find enough that weren’t back ordered and at a good price before finding Rugs USA. Very happen with the selection offered and found so many in stock! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-07-02
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-06-26

Yay!!!!!

"Beautiful choices , great prices"


Rep reply posted 2024-06-26
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you had a great shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”