"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"The clearance sale is such a great deal! "
"EASY TO SHOP AND NAVIGATE. LOVE THE CHOICES."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"thank you for another seamless transaction"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great selection. Reasonable prices. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Had a quality problem I wasn’t satisfied with. Customer service rep would not stop until she absolutely was able to do something for me, even though the time was past. It really went beyond my expectations. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
So glad we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Saw on instagram and loved the styles for nurseries. Great pricing available too."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Love these washable rugs! This is my 5th one… changed every rug in my home to a washable "
“Hi Justine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Have ordered many rugs from rugs USA over the years and have always had a good experience. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I’ve used this site multiple times. I love that they have extended customer service hours, with call back options. Very helpful. "
“Hi there SDMimi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I was thrilled to find a rug in orange!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
You picked a great rug! We hope you love it!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Fantastic selection of rugs, it was a wonderful challenge to pick just one. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you enjoyed shopping through our selection!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I have several rugs from RugsUSA. Never disappointed! Beautiful rugs every time! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I was not given the discount code when I sent in my email but the customer service agent was quick to help me with that and now I've got my order completed"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I had a tough time at check out. It would not take my amex card and then wouldnt take my company email so I had to use my debit and my personal email"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are not currently aware of any problems; however, our website runs best on Google Chrome or Mozilla Firefox. If you are already using one of these browsers, you can try clearing your cookies.
If you are still receiving an error message or having trouble with our website, please send us a screenshot of the error message or problem so that I can send it to our IT Team to look further into it.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Appreciate all the colorful washable rugs now in your inventory."
“Hi Roberta,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you love our washable rug collection!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
A rep from Rugs USA, christinarugsusa, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are always offering the best deals with various sales throughout the year and many more to come throughout the Fall/Winter!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”