"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Excellent Shopping Experience"
"Love that you can preview in your space."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Love all my rugs from RugsUSA. My go-to for any rugs I need. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"So soft, beautiful shag rug. Love it "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you love your new shag rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I love the ease of the website, the wide variety of styles and the reasonable prices."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you had an easy shopping experience and that you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Always easy to order! Great prices and excellent quality! Thank you"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
You made some great choices! We hope you love your new rugs!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I’m excited about this rug. It’s just what I’m looking for. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad you found the perfect rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I love the way you can view the rugs in the room you are getting a rug for. "
“Hi DL,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Fast good technology and great selection. Love the reviews. . "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad to hear that you had a great shopping experience with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I love these rugs my new company!!!!!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"It took me days to narrow my choices down to TWO. So many rugs to choose from- different styles, colors, sizes, piles, etc. that I didn't want to miss a thing! But I'm very happy to say that I placed my order for two area rugs and now I just wait. I'm so excited! "
“Hi Julorote,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you found lots of options! We hope you love the rug you picked!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Clearance prices and rug quality along with great customer service folks, thanks!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you had a great experience shopping on our site!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"First time buying from your website and it was easy and prices were fair compared to a site I've used before."
“Hi GrammyT,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad to hear that you had an easy shopping experience with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"The selection of rugs is amazing!!!! The website is very easy to navigate, and the prices are even better. I am waiting for my shipment, I expect it to be smooth-sailing…."
“Hi MKS,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're so glad that we met your expectations!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"great price, great selection - loved being able to see different rugs with different sizes in my living room and it shows a quick delivery"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had a great shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”