"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"I love all the beachy rugs. I’ve ordered many, indoor and out… easy!!!"
"every thing is fine collections good"
"I've had nothing but great rugs when I order from here. Love the quality and the reasonable pricing. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for coming back to shop with us! We are so glad that you love your rugs!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I have had many rugs from this website and I have been pleased. I have found the same rug once or twice on other sites for less but I think they are usually fair. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Fast and easy. No hassles. Like what I see. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you had a great shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Love walking on them and great for kids.
Always get premium padding it is well worth it "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you love your rug and rug pad!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Product options and sales price fantastic, especially for a quick replacement of a stained rug."
“Hi there C,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found a great rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"The anti-fatigued mat adds a sophisticated touch to the space while supporting my physical health."
“Hi Mimi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you like your anti-fatigue mat! It's a really great way to add comfort and style to your home!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"The sale was amazing and I got a beautiful lamp"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you love your new lamp!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Search, cart and process was pretty smooth and easy. Lets see if the product is good and like nice in my space. Thanks. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad that you had a good shopping experience and we hope you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"For some reason it would let me do Apple Pay, though I ended up putting in the same payment info from my card. Makes me wander about the website"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry for this issue. We are not currently aware of any problems; however, our website runs best on Google Chrome or Mozilla Firefox. If you are already using one of these browsers, you can try clearing your cookies.
If you are still receiving an error message or having trouble with our website, please send us a screenshot of the error message or problem so that I can send it to our IT Team to look further into it.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I like the rug options. Have been satisfied with the quality and the price."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you are happy with your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"I had ordered rugs to be sent to a different address. One was delivered but the others were not because the “shipper” could not deliver to that address. The fact that some already shipped made this quite confusing.
Also have a rug on back order. Original back order date has been extended another 2-3 weeks. Very very disappointing. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry for these issues! I have looked over your order, and it looks like the original address was within the delivery region for the shipping company, but when we requested the address to be changed, they were not able to deliver to the new address as it was out of their delivery region.
Please look out for an email from me to further discuss your concerns!
Best,
Rugs USA Customer Support
”
"Easy ordering, free shipping and good prices on top of good reviews helped me decide to purchase from rugsusa!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found us and had a great shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
"Perfect Rut match for my boys room"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad that you found the perfect rug for your boys' room!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
”