ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.18/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.46/5
Customer service:
4.04/5
Return/Replacement policy:
3.79/5
Featured Review


Verified
5/5

2023-01-19

Replacement rug

"After purchasing a serial rugs in the summer one of them didn’t work out for the room for which I intended. It was difficult for me to rewrap it and return it. When I called about my dilemma I was informed that if I chose to keep it I would get a 30% discount on a future rug. This discount had no expiration date. True to their word I was given the discount last week when I purchased a new rug. This is true customer service and satisfaction. Thank you. Dealing with rugs.ca has been a very pleasant experience. Any time I counted them they were very polite, helpful and professional. I will recommend them to anyone needing to purchase a rug. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-16

Area Rug

"The rug was exactly as I had ordered and it came very fast looks great"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-14

Very happy!

"This is the first time I’ve purchased from Rugs.ca and I was pleased with how fast the rug came. When I first opened the package I thought the carpet was going to be thin but once it was rolled out it was better than I thought. Great value for the money. I would definitely buy from here again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
4/5

2023-01-14

9' 8 x 13' Hand Knotted Mashad Persian Wool Rug

"Prices are a bit high, but quality and condition of the rug were great. Shipping was fairly fast. I'm not sure about how well the rug was washed since it seemed to have some grains of sand come out as I was unrolling it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-13

Always satisfied!

"We've bought a few rugs from rugs.ca and have never been disappointed. Great prices and how can you beat free shipping?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-01-13

Delivered as promised

"Product matches exactly what was displayed on website. Dimensions are accurate. Delivery was carried out punctually. I would reccomend this company and will definitely use them again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-01-13

Multi time rugs.ca customer

"Great selection / pricing / fast shipping & great customer service if any questions are very quick to reply with info.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-01-09

Amazing!

"This is the second purchase I’ve made through rugs.ca. The first one was a fast delivery, but this one was internationally shipped over the weekend!! It looks great and is the colour expected! And the shag is nice under my toes!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-01-09

Adrian - Customer Service Specialist

"I ordered 3 rugs and later discovered one was the wrong size and wouldn't fit the area. I called rugs.ca and spoke with Adrian. All my worries were addressed leaving me a very happy customer. Not only did he cancel the wrong size rug just in time as it was due to be shipped, he also ordered the correct size rug to replace it over the phone. Just outstanding customer service. Thanks again for the great service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2023-01-09

Good for the price

"Arrived on time, unrolled just fine 8x10. The carpet is a little thin but for my purpose it was great. I covered over an expensive hand made carpet that the coffee stains wouldn't come out anymore. I would recommend for the purpose I used it for."

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-01-08

Beaucoup de choix et bon prix

"Beaucoup de choix, très beau tapis et bon prix."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-01-04

Wonderful rug!

"Excellent rug! So happy! Received it within a few days. Quality is even better than in the picture. Will definitely be purchasing more from "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-01-03

Great rugs.

"Fast service, happy with our purchases, and bought another rug!"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-01-02

My Rug. Ca order

"Quick, effortless process , item has been shipped , no update on delivery . "


Verified
5/5

2023-01-02

"Love the selection and the price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges