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Featured Review



Verified
5/5

2020-04-19

Just bought another one

"The price is unbeatable and the comfort is up there with the higher priced mattresses. Just moved from PA to TX and decided after 10 years to hand down our Saatva queen to our daughter and purchased a new one. Love Saatva!"


Verified
5/5

2020-04-18

Quick response time!

"Even amidst this crazy pandemic. Saatva responses to an email regarding their new promotion within 20 minutes!"


Verified
5/5

2020-04-16

Very professional company

"Very professional experience great customer service. Recommend highly"


Verified
5/5

2020-04-15

I received exceptional service. 5-Star customer service and the Bed is absolutly wonderful!

"I like foam mattresses, and my wife loves spring mattresses. So we collaborated on what mattress to get and Saatva was the front runner. We ended up buying a mattress from Saatva and have not regretted it one moment.

I purchased a Saatva Classic Mattress, Cal King : 11.5" Luxury Firm and could not be happier with the quality and feel of the bed. The delivery service was professional and courteous. Saatva is truly 5-Star quality customer service.

"


Verified
4/5

2020-04-11

Mattress Design

"There was one hiccup with the delivery. The delivery company didn't have it down for them to take the old mattress away. One call to the Saatva and that was rectified. I have considered returning the mattress due to the top of the mattress has a design compressed spots all over. Laying on it I feel them and not to enthused about that. I just hate to go through the trouble of sending it back.
This is the 14" mattress
"


Verified
5/5

2020-02-16

SO FAR SO GOOD

"The purchasing experience was AWESOME! I had to call in our order in order to get both the President's Day Sale and my Military discount, but was successful. Our call representative (Kenny) was GREAT! Now we hope we absolutely fall in love with the mattress. I plan to post a review after a few nights sleeping on our new mattress. Now the wait on delivery (5-12) business days."


Verified
5/5

2020-02-15

New Saatva Mattress

"Excellent company who hires knowledgeable staff (Ashley).
Buy your luxury mattress at Saarva!
"


Verified
5/5

2020-02-15

Great customer service

"I wasn’t sure about my initial order. Emailed my questions and within an hour they responded with clear and reassuring answers. Great customEr service. "


Verified
5/5

2020-02-13

very help full associate

"told him my concerns, he is getting me a replacement for a defective mattress....VERY happy"


Verified
5/5

2020-02-13

Excellent customer service.

"Foundation did not match quality of mattress. Saatva representative agreed to replace foundation."


Verified
5/5

2020-02-13

Superior customer service. Disappointed mattress caved in after a year and a half ...

"Hesitant to get another to replace. Reviews should be done at least a year after purchase. Wish they had a year trial period."


Verified
5/5

2020-02-12

No hassle, respectful return, as promised

"I ordered the mattress and it came fairly quickly, and I had 120 days to try it out. After about a hundred days or so I decided I would like to return it. I called and received respect and a no-hassle refund, AND they refunded my money the same day I called (way before they even came to pick up the mattress)!"


Verified
5/5

2020-02-12

Wonderful product and staff

"You guy got what it takes price quality and customer service"


Verified
5/5

2020-02-11

Great service from Saatva.

"Representative was best of the best and took care of all my needs."


Verified
5/5

2020-02-10

Great mattress! But even better customer service.

"We’ve had our mattress for about 3 years with no complaints but recently it is beginning to sag a bit. Called customer service and have 3 options to resolve the issue. Max was wonderful to speak with and we are moving forward with the easiest solution first. Thank you for being such an amazing mattress and for your amazing customer service "