"I should start by saying we didn't keep the mattress. I bought a luxury-firm and it was too hard for my 140lb., 5' 6" body. My 6'3" 180lb husband loved it. He has terrible back problems and while it was great for him, I just floated on top and my lower back couldn't touch the mattress when it was covered with a mattress protector and sheets, and that left me in pain every morning. I bought a 3" tempurpedic mattress topper to help but continued to wake up in pain every morning. My husband slept like a baby and said his back never felt better. I recently had surgery and haven't been able to sleep at all so we needed a fast replacement. I would have gone with Saatva again but found what i wanted closer to home and could have that delivered immediately. The Saatva customer service rep. was really nice and didn't try to give me a hard sell or pressure me to keep it. That was a big relief. I will definitely order from them again for the other rooms in my house in the future but will pay close attention to weight recommendations. Luxury-firm really isn't a good choice for bodies under 150lb. I wish I really paid attention to that note in reviews when placed my order. "

"From the moment we walked into Saatva, we were treated with perfect customer service. Layla, our Saatva representative was patient, knowledgeable and enjoyable. She made it so easy to make the decision to purchase the Solaire mattress. The delivery was timely and very professional. We highly recommend Saatva!"

"We ordered a much needed new mattress and foundation from Saatva based on the many reviews we read from many sources . The customer service rating was just as important to me as the product .
The item was delivered as promised . The delivery crew was professional and respectful .
We loved the mattress from the first night . The materials are high quality . The product had absolutely NO noticeable off-gassing.
After a couple of months sleeping on the luxury firm mattress, I began to feel pain in my back when rising in the morning . I have arthritis , unfortunately.
I called Saatva and they suggested switching this brand new luxury firm model, which my wife absolutely loves and I appreciate, for the FIRM model of Saatva. I couldn’t believe that for 100 dollars, the company was willing to give me a new mattress to replace the one I had just recently ordered . This courtesy is not available with any local company or any national company that I know of. Only Saatva is so concerned with customer satisfaction.
They sent a brand new mattress and the delivery crew was amazing . They were as professional and respectful as the first crew from Coleman Moving Company. The Saatva customer service representatives on the telephone are very polite, empathetic, and eager to satisfy.
There is no other experience that I know of like this experience with Saatva. I must mention that I really love the Firm model of Saatva. It’s just what I needed.
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"My first letter from you says the Mattress will be here in 9 to 18 days, Since it will be here tomorrow, (Cross my fingers) that makes it 16 days. My second letter from you says that it is made and will be delivered in 3 to 5 days, Tomorrow will be day number 7. So I guess you meant 3 to 5 business days. Or you just have some lazy delivery people."

"We bought a Saatva Luxury Firm mattress about 6 years ago. I fell in love with it immediately. It has the best support for both, a stomach sleeper and a side sleeper. The cooling aspect of the mattress is excellent. Unfortunately we had an issue with it in the recent months, but I am here to report the warranty policy and customer service are superb. I went to the website to research a new mattress (because this is the best bed and I wanted another). Once I read the warranty info I started a chat to see if it could be covered and it was! The warranty policy allowed me to buy a brand new bed at a fraction of the current cost. With all the new online mattress companies popping up, please do your research and I feel sure you will go with Saatva Mattress!!
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"The purchasing experience was top-notch every step of the way, from the online support to answer my many questions, through the delivery and set-up. This company genuinely cares about its customers, and it backs up its quality product. I just recommended Saatva to a friend. He had never heard of it, but after I sent him the website, turned out his son works for a podcast they sponsor and confirmed that it was the best mattress so my friend ordered one. I love to be able to have such confidence in recommending a product! And I'm still sleeping very comfortably on the one I ordered over 3 years ago.. Best mattress I've ever had! Thank you to the whole Saatva team! "

"I love my mattress set and have always dreamed of a high bed. I feel like a princess sitting on my throne. Unfortunately, I think that my dream might have been a few years too late. I recently found out that my legs may be getting worse than I thought. I became afraid that soon I may have too much difficulty getting in and out of my bed. I called Nancy at Saatva mattress and told her of my issue. She confirmed that I could exchange my 14+ inch for the lower 11+ for only $99 new delivery,set up and exchange. No further details were needed from me. I was very relieved with such great customer service."

"I had just ordered my new mattress and realized I made a mistake during the process. I sent an email to customer service and within 30 minutes, I received a replay. They also corrected my mistake before sending me a reply email. I was in customer service for many years and I wish the companies I worked for were this responsive."

"Best customer service experience I’ve had anywhere. Real people answer the phones. Right away. Ordering is easy and shipping/delivery is fast. Top quality products and top quality service. Highly recommend!"

"The best customer service that TRULY does go above and beyond for their customers to make the experience seem less and perfect..... really!!!"

"after 20 years in the same mattress I have gotten the most rested nights in 20 years, I don't have words to describe what you feel when you lay down on the mattress but I can tell is the best I ever come across and I been to stores checking all type of mattress and not one comes close to the high quality that went into making these mattress I am very please I know is a risky move to purchase on line but after going thru about 30 reviews Saatva was always highly rated, now I fully understand my experience with customer service was outstanding they answer all my concerns, the main thing that convene me to buy this mattress was that they have all the specifications from the number of springs, Gage, materials used I have never seen any other mattress company detailing specifications like that, then I knew I was dealing with honest people.
Thank you Saatva and all your staff for making the best mattress I have ever lay on."

"These agents really have been very comfortable, calm, respectful, and most of all - helpful. It makes the price of this high quality product worth investing when the company really invest in qualified customer care representatives who take pride in service. Thank you for helping someone who has been both homeless 1 year and without a quality bed for 6+ years. I am proud to move into my own place with my very first mattress from this company!"

"Drew was Exceptional CSR!"

"its way to early to give a review. we just made the order yesterday
get back to me after we have it awhile"

"From beginning to end; great customer service!"