"Max was simply AMAZING...understanding, helpful beyond the usual. I would recommend Saatva based on his incredible customer service...he is truly an asset to an already great company."

"I am very happy with the excellent service when I placed the the order. She was very helpful in explaining the product"

"Chat/text assistance was excellent. I was unable to complete my order online. I called and saw a chat window pop up, so I asked for assistance. I was much relieved to have a person walk me through the order.She was very patient as my credit card - two of them – were declined, Although subsequently they have worked fine. I have a third card that was received with no problem. I appreciated the patient attitude in the assistance. I look forward to receiving the order."

"I was so excited to try this mattress I just ordered the mattress without measuring. Well when I received the text message from Saatva asking to confirm the size mattress I purchased. I scratched my head and decided to measure the bed. I am glad I did because I needed to change the size! I immediately called and changed my six mattress. Good customer service and it wasn’t a hassle! Measure The space you have designated for the mattress and box spring."

"Because of Yasmin, I am buying this bed. Hopefully, the bed has the same quality that she exhibits. You are lucky to have her as an employee



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"Purchasing the mattress was very easy. Rueben was very professional and helpful. He answered all the questions I had and more!"

"I typically don’t take the time to review a product purchase experience until after it is completed however, in this case I am making an exception.
We have been sleeping on the same mattress since we were married 22 years ago. And needless to say it has been through a lot since then. 3 children, 3 moves, tornado, 2 dogs, and too many cats to count. (Thank God we now only have 1 dog and cat)
I recently visited my sister, and after a great nights sleep on her new mattress realized it was time for a new mattress as well. So, I started researching mattresses online to see what technologies were now available.
I was surprised to see how the traditional coil spring mattresses have now been taken over by a wide variety of “foam” products. I also noticed the many online companies who are now doing business directly with the consumer. Could traditional brick and mortar mattress stores be a thing of the past? No way! How can you purchase something as important as a mattress without even trying it first? Well it seems as though they have figured this out. They provide up to a 120 night trial period. If you aren’t satisfied with the mattress you can return it.
So with that resolved, I started focusing on the products.
We have slept on “memory” foam and other “foam” beds in the past and didn’t care for them. (They foam doesn’t breathe as well, and your body can create a depression in the foam that makes it harder to change positions) So we ruled out foam products and started looking at more traditionally constructed products.
We also are concerned about our health so we looked for a manufacturer who offers products that are made with organic and non-toxic materials. (Who wants to spend 1/2 of every day breathing harmful chemicals?)
We also wanted a company that also focused on using overall high quality materials and craftsmanship. (We would like this mattress to last another 22 years).
I also wanted on-line support that would be as good or better than traditional in person support. (I have lots of questions "

"My wife and me had looked at mattresses at the regular brick and mortar stores, so we knew what we were looking to buy. We called to confirm our selection. We also ask a few questions and received good ideas about purchasing a mattress cover, pillows and sheets. On a scale of 0 to10, we give them a 10."

"Excellent customer service provided"

"I was impressed with the quick, polite and helpful response to my question on your website. "

"So far the purchase process has gone very smoothly"

"Only problem was trying to buy two sets, rather than one."

"The customer service was amazing, she took the time to answer my millions of questions and explained everything about the mattress to me so I knew exactly what my mattress was made of, very excited to receive my mattress!!"

"For several years my husband and I have known we needed a new mattress. We checked out several brands in the local stores, but nothing seemed just right. We didn't want memory foam, and didn't care for some of the more affordable brands.
We narrowed the search to Sealy and Saatva. After comparing the two, we have decided to purchase the Saatva classic, "luxury firm" model. The process was easy and the sales associates friendly and helpful, and NOT pushy! Had that been the case, we would have been out the door instantly. I liked that the mattress will be delivered, set up, and the old one taken away at no extra charge. We are looking forward to a good night's rest again, leaving our aching backs far behind.
I feel confident that this story will have a happy ending!"

"Gloria was very heloful, patient, and helped inform our decision"