"Ease of purchase was great"

"So easy to make an order. Easy online service"

"This is my second bedroom that I have ordered Saatva mattresses for. The first was the soft twin beds for a guest room. Every guest has rated the mattresses a "10" for comfort.
For the master bedroom, I have just ordered the California twins with the electric base in the medium firm. I am anxiously looking forward to its arrival next week.
The outstanding customer service within Saatva is one of the main reason I keep coming back. Everyone is lovely. They are helpful and efficient. I e-mailed them a question and got a phone call back within 2 minutes! My question was answered, and I was encouraged to call back with any other questions that might come up.
The delivery of the mattress makes Saatva in a class of its own. They call you and tell you when you will be hearing from the delivery company. The company calls exactly when they said they would. They set up an appointment with you, and deliver and set up your bed and remove the old one. You don't have to lift one finger!
Saatva is an awesome company and I look forward to using them for all my bedding needs."

"ordered luxury Firm King Mattress to replace a 20 yr old Ethan Allen mattress to see if my neck and back pain would improve. Loved the honest recommendations and descriptions as one size or type does not fit all. particularly liked the stream lined order process without too many options- simple and straight forward. the bed was just as described and I was pleasantly surprised to find that it surpassed my expectations. It arrived as promised, and within 10 minutes it was all set up and my old king mattress was whisked away-- no fret, no sweat. I found it far more comfortable than the$$ 3000 mattress I purchased 20 yrs ago. after 6 months of heavenly sleep, I just purchased a second bed- a queen for my guest room. loved it-- no mattress stores with the hundreds of choices and annoying sales reps hovering over you. I am sold on this bed and this retail experience- don't have time to waste shopping all over - a few clicks and it is done, not to mention the no hassle return policy. not for me though, this bed is a keeper "

" Amazingly simple and fabulous to deal with "

"The Saatva buying experience was pretty good. For this purchase I shopped both brick and mortar and online and decided the online purchase was the way to go. During my browsing on the Saatva site I was able to ask plenty of questions via the chat function that helped alleviate the fear of making such an important purchase online. The 120 day trial did not hurt either, actually it’s what sealed the deal to purchase from Saatva. Ordering was simple and straight forward.
The only aspect I did not like about the experience was not having a firm date for my bed to ship. The website and my receipt were very clear 7-15 days from the day of purchase the bed would be installed but I still would have liked something a little more concrete. However, I must clarify looking at other websites they also gave a timeframe so that may be standard. I just apply the Amazon standard to everything I buy online fairly or unfairly.
I cannot say anything about the bed yet because it’s still on way. I will say I’m LOOKING FORWARD to it’s arrival.
"

"We bought our mattresses online yesterday. The salesman was very helpful and answered all our questions."

"Found your site by cruising the internet really haven't seen anyone recommending your site but what attracted me was the quality of the mattress and the way it was made it reminds me of the mattresses that are in the Hilton I'd much prefer to do this after I get the mattress and sleep on it hopefully it will be as sound as I think"

"What’s to tell? You took my money and I’m waiting for the result. "

"Based on the thousands of positive reviews and the hassle free return policy, I’m taking the risk that this mattress will not leave me without lower back pain. My current mattress is a Classic brands 12 inch Dormia memory foam which served me well, but after just 5 years is sagging and caused me lower back pain. So far the customer care is great. I’ll be receiving the mattress is a few weeks and will report back. "

"I have been kept in the loop about everything from what to do if I'm not satisfied with the mattress to when to expect delivery!"

"I already have an excellent Saatva mattress and just ordered two more for our second home. The service was as outstanding as the first time I bought a Saatva mattress. Other companies should learn from your sales team. Keep up the great work!"

"Easygoing simple process excellent product purchasing my third and fourth mattresses"

"Couple of clicks online and a text message is all it took to place my order. Looking forward to receiving the finished product!"

"Phone rep was knowledgeable. Process was simple."