"Due to downsizing, this is my second Saatva mattress (it is smaller than the first). Each time, my experiences with information requests, sales and delivery have been 5-star. And this doesn't even address the fact that the mattresses themselves are excellent, fabulously comfortable and hold up well. It is a pleasure to do business with this company."

"We have been looking at various mattress's for some time and decided to believe the Saatva marketing and endorsements. Rene in customer service (who assisted me) in the purchase was excellent. Given some logistical considerations I needed to deal with, she could not have been more understanding and helpful.

I will reserve the rest of my review pending delivery, set up and use.

Thank you,
Peter Pasternak"

"Representative was thorough, professional, with a personal touch."

"Website was very simple and easy to follow. The Saatva Company Mattress Concierge was quick, friendly, and most of all helpful in my decision. Thank you."

"Ordered a king with split adjustable base. Had questions of how it would be configured, whether the 5 year no cost warranty involved in home repairs and why the linear base was worth the price compared to other adjustable bases on the market. Satisfied with responses except question of value was not addressed in detail. One thing that drove me to purchasing online was the feeling that by purchasing through a store all I was getting for the extra $1000 cost of the mattress was the privilege of getting to lie on it for 30 seconds.
"

"Sales representative was friendly, efficient and knowledgeable! Checkout was super easy and very quick! Just the right amount of info was provided and I was happy when I hung up the phone. "

"I have very high expectations about the mattress I ordered. I spent a great deal of time, over the course of the last two years, to do extensive research on brand mattresses> I am confident that, in the end, I made the proper choice. Now, my expectations stand to be verified."

"I was inquiring about earlier date of delivery and was informed that as soon as the mattress will be ready, it'll be delivered. Thank you."

"informative once you navigate to the actual mattress. Looking forward to our sleeping experience. "

"Ordering experience was easy, straightforward and pain-free."

"Max was very helpful and answered all my questions. There was no pressure to buy. I am eagerly awaiting the arrival of my mattress. So far, so good."

"It was an easy experience"

"Andrew was knowledgeable about all products and thoughtful in responding to my many questions. He was reassuring but did not press me to purchase or steer me to any particular price point. We had an extensive initial online text chat, which answered my basic questions and left me with enough information to make a decision to move forward or not. When I called him directly a couple days later, he remembered our chat and was ready to provide all necessary additional information I requested. As a result, I ordered a mattress and box foundation, and he made the process very understandable and simple."

"So far so good, but I hate this"

"I needed help to decide what height mattress I should purchase. I have a high bed, the foundation is placed 10 inches off the floor, and with the height of the foundation and then the mattress, I would have needed a ladder to get on my bed. Gloria helped me decide to take the 11 1/2 inch mattress instead of the 14 inch. I could have made a terrible mistake without her help. Very happy with the service so far."