"Over the last six months, my husband and I have waffled about purchasing a new mattress to replace our 25 year old relic. We visited a few of the traditional stores (upscale to discount) and laid on a number of mattresses. For me, it was really difficult to truly tell how comfortable (or not) a mattress was from just laying on it for five minutes. I had visited the Saatva website and read all the many positive reviews but my husband was pretty adamant about NOT buying a mattress online. One evening a few weeks ago, I convinced him to look at the website and these reviews. He was impressed with the genuine customer outreach in the site as well as the impressive positivity of the customer feedback. We were then in touch with both the online customer support as well as a telephone rep. for assistance as we were going from a queen to a king size bed. That night, we ordered our mattress and the rest is history...all exceptional from placing the order to receiving texts about the status of our mattress and delivery date to the actual delivery itself. And to top it all off, we've had a delightful ten days of restful, relaxing sleep--so much so that we stayed in bed until 9:30 a.m. this holiday weekend. Something we haven't done in years! With much appreciation, Saatva. Keep up the wondeful work of producing great mattresses and ensuring satisfied customers at a reasonable price. All made here in America!"

"Everything about the ordering process was the best !!!!"

"I recently ordered a Saatva mattress online! After so much confusing research and reading many reviews, I decided to give the online ordering approach a try. So far, the experience has been pleasant....the website was easy to navigate and if I had questions as I went through the process, the answers were readily available! Including a live chat available. I can't wait for my mattress to arrive!"

"I love the fact that I was able to confer with one of your representatives in your online chat. Jonathan answered all of my questions and directed me to a comfort level that I am sure will be perfect for my needs. Jonathan was friendly, yet professional. He made sure that I was fully aware of Saatva's return policy. I cannot wait to get my mattress because I know it is a quality product. Thank you for making my mattress purchase so easy. "

"Interacted with a representative via email to get initial questions answered and then talked with a representative on the phone to make my order. Everyone was knowledgable and answered my questions. I look forward to experiencing this mattress.
"

"I'm reviewing the purchasing process: First, I have never purchased a bed online and, quite frankly, was not sure if I should. A few months ago, I went to a bed store with my father and was shocked at the long process of selecting a bed and at the high prices of beds! I did not wish to go through that again.

So, I went to Google to research the best bed for me. I was replacing a 14 year old Beauty Rest mattress and box spring. After reading numerous bed comparisons and reviews, I felt confident Saatva was worth trying. Plus, they give you 120 nights to sleep on it.

The Saatva website is very easy to navigate and their online customer service person answered all my questions. I made my online selections and paid 50% less than buying from a retail store. Why so much less? Because they cut out the middle man - you buy direct from the manufacturer! After my online purchase, I received an email right away, and less than 12 hours later another confirmation email they will deliver in 9-18 days.

I will be update my review after I've slept on the bed at least a month. So check back in mid October for an update. But the overall process for selecting my new Saatva mattress and online purchasing was extremely easy."

"Pleasure to work with, American made, supporting our bravest!! Can't go wrong"

" After being discouraged from years of purchasing mattresses that did not hold up and poor sales experiences in brick and mortar stores, we started researching online companies. Saatva had five star ratings on their customer service and I can tell you it is well deserved. The communication was excellent, the delivery service that they contracted was also excellent. We were in the middle of a renovation and had to delay delivery twice and there was never even a hint of a problem. Everyone was professional and courteous and eager for us to have a good experience. Now the mattress... we got the hybrid luxury firm and initially it felt a little more firm than we expected. We were reassured with the four-month easy return/exchange program and after one night's sleep we were sold! I believe this is the best mattress we have ever purchased! The materials are high-quality and eco-friendly. And although it has a firm feel there is never pain in our shoulders or hips and in the morning we have no backache at all! I am half the size of my husband and this mattress is equally good for both of us. Plus my husband gets up during the night and I never wake. I have already recommended this mattress to my daughter and will continue to recommend this company and this mattress to anyone looking for a new purchase."

"Help was there every step of the way!"

"Website delivers great information about products available at a reasonable cost."

"Saatva answered all my questions on line. They have a great Website!!! Selection and Ordering process was very easy. Looking forward to enjoying our new mattress!"

"Very courteous and helpful."

"I got to talk with a human! He was a good-listening, well-educated, patient rep. And this was at 10:30 pm. It's a new day.
"

"So far ordering has been easy and I'm looking forward to the delivery of my mattress. "

"Very cordial and accomodating in arranging a exhange for another mattress."