"Site does nice job of explaining product and taking some of the anxiety out of buying a mattress online - especially with the 120 day guarantee. I'm still a little nervous about the adjustable platform I bought as there is a no return policy - we shall see once it all gets delivered. "

"The purchasing process was seamless. "

"The most comfortable bed ever!"

"buying the mattress was an easy process. But, that is less than half of the process.
tracking and updating the status shouldn't require a chat session or a telephone call.
it is 2017, build a tracking system for online buyers that doesn't require interaction with somebody else.
order numbers should be all that is required to follow the transaction up to scheduling the delivery.

also, make printing the order/invoice less of a project. I don't want the email header, i want an invoice showing the transaction that i can keep in a file for future reference and warranty requirements."

"When I went to the Saatva website to check on my mattress order, some one initiated a chat right away and answered all my questions thoroughly. I placed my order, received email confirmation, and later realized that I should have ordered the taller height mattress. I replied to the email requesting the change and got an immediate email reply confirming the change. The following day I received a text confirmation with my invoice attached, requesting to confirm the order was accurate. This is by far the most responsive customer service I've received buying furnishings, and I've been buying a lot of furnishings lately since I just moved from a non-contiguous state. I hope delivery is as comparatively quick as the customer service is!"

"Received notice of delivery despite instructions to deliver after a date specific. Worked out delivery only to have my order cancelled against my specific instructions. Would not reverse their position. They don't want feedback. Laura and Les were terrible at resolving the problem. Poorest customer service I have ever received. "

"I dipped in and out of the website multiple times over several weeks. I picked what I thought I wanted, asked the online helpers multiple questions, and changed my mind a time or two. They were always patient and helpful. At last I decided (late one night) with the online help still standing by for my final decision.

I was grateful for the patience and all of the information available on the website. It was good to know about other manufacturers and the way the Saatva is constructed. That helped me to decide."

"good information on website with helpful operators to assist you. made my buying experience a breeze"

"It was very easy to place my order and get it financed. "

"Had numerous questions. All answered professionally. Agents knew their product exceptionally well. My agent made me feel my concern was her concern. She conveyed a sense that any issues would be resolved personally by her and that I was now part of the Saatva family."

"Chat bots are normally "non-human". Your team was great assisting my purchase."

"Helpful information and kind courteous salesperson , Leila"

"Well done. Professional and well spoken."

"I found your website easily managed and was able to quickly decide on and purchase a new bed. If the bed is as good as your marketing and website, we'll be highly pleased.

**** and joy Scott"

"Good advise in selecting the models and choices "