"I've been sleeping on a Saatva mattress for about 2 weeks now and I'm very, very pleased with the comfort. The luxury firm has enough "give" for side sleeping, yet it's great for stomach sleeping and back sleeping too. Talk about a painless buying process, I conducted a few live chats online, then placed my order with full confidence I was getting a quality mattress. I was NOT disappointed. Wish it was this easy to buy other quality products. Imagine buying a bed without any prior knowledge of the company or taking a "test drive". Yet this transaction turned out perfectly. You can buy here with confidence. "
"The purchasing process for our new Saatva Mattress was very easy to follow on their website. We reviewed several links that were very informative and lead us to our decision to purchase a new mattress online without having to try it out first. One of the best online experiences we have had."
"Some technical difficulty ordering on my tablet online. Could not get to order page until I used my laptop instead. Still no reason why. Otherwise OK."
"Easy ordering online. Step by step process was straight forward. In fact, it was so simple I called the customer service number just to make sure there wasn't something I had missed. Nope. It is that easy. Now, I can't wait for the mattress to arrive."
"I recently ordered a mattress by telephone. Both Izzy and Justin were great: they patiently and respectfully answered my questions, clarified what my needs and expectations were and provided very helpful information/ advice. There is no comparison to the unpleasant manner I recently encountered in a local mattress store. Congratulations to Saatva for their company's excemplary customer service. "
"I had been shopping online for mattresses and came across Saatva. I engaged with their online chat service twice and both times the representative was very responsive and helpful with their answers. Then, I called the 800 support line with a final question, and the rep was very courteous and quickly provided the information I needed. I am looking forward to receiving my Saatva mattress very soon!"
"Delivery is horrible. Came late won't set up the bed. I called and talked to a manager who talked to the delivery people. She never did ask to talk to me to make sure everything went well. I would use a different company if I were you."
"I placed the order for my King sized mattress yesterday. The customer service has been excellent. Let's hope the mattress is equally pleasant."
"The Saatva rep was knowledgable, courteous, and patient."
"My back is no better on this after a month. Sad to say.
Ginny Kamano"
"Just purchased a Saatva mattress. Haven't gotten it yes but the customer service has been outstanding. I didn't know that anybody in USA cared about that anymmore."
"Straightforward ordering process. Hopefully, delivery will be equally pain free."
"This is the 2nd time I'm ordering from Saatva. Customer service gave me a great discount and took great care of me. Also this is the best mattress I ever buy, 100% organic cotton ,very high quality and very comfortable. I am very satisfied with Saatva."
"Very impressed with Saatva representatives so far in the process. And a special thanks for supporting the wounded warrior project."
"The online experience went very smoothly. It was easy to follow, and clear. The follow-up emails were professional and pleasant. I look forward to the mattress delivery!"
"It was so nice and easy to order a new mattress from Saatva. I even used the chat option and Lee was informative and quick to respond. "