"From 7 watches I order only they sent 3 I received 2
They can not return you money, they act as theft website
They sent you to post office, ask the neirbor around, all answer as they sent to you, I went to post office they receive only 3 the rest never was receive
Customer services, machines, no solutions"

"Ordered a fridge online. Sears overcharged my Visa $110. It took 6 minutes to tell them to cancel the order. 9 days later the order is still "pending" and my Visa has not been refunded. Filld a complaint with Visa for an unauthorized charge."

"Never received my order, called “customer service” and they said they would ship another item out to me right away... here I am a week later, they decided to refund my money instead of shipping me the item I ordered. Couldn’t understand the “customer service” rep. Stay away from sears as long as they are using these third party delivery systems, sears will take no respoyfor this screw up"

"Ordered a jacket from Sears.com we thought it was a winter style jacket...it ended up being a thin wind breaker that ran big. Called customer service and we were told it didnt come from Sears it came from a third party who is unrelated to Sears. They are requesting pictures of the jacket. Why do we need to supply pictures when they sold it to us. Just getting a run around. If I took this back to Walmart or Kohls they wouldn't want pictures. I am told they have no supervisors to talk to. Called the store and they wash their hands of the situation. This is why the store is in trouble and facing closing! They dont stand behind their product and the customer service is out if the country. They could care less! Next reporting to the better business bureau. Do not order On line. Shop at a reputable store! When a company gives you a hastle on a holiday return please spend your money else where. Just ridiculous. "

"It easy to order items, but how many entities are selling items, where are items shipped from, how many different entities decide if you can return an item. Sears say they will get involved if sellers refuse to let you return an item. Great but Sears has designed thing from there to frustrate and confuse the consumer. Look try to find a phone number, look does Sears through the web design guide to a phone number so you can get some help. It is sad to have a market plan that they do."

"Biggest mistake Sears has made linking with Marketplace. I would not be surprised if that's why they are closing their doors after decades of doing business. The worst customer service. Beware of ordering anything with Marketplace through Sears website. Sears also cleaned their hands with my return. No help. Terrible Customer Service for both. "

"My wife and I paid bills on my sears card and saved all year on my sears credit card to get a measly $850.00 in rewards. Ordered the cards, they arrived without a hitch. Wife goes online to pick out gifts and builds her cart. When she tries to checkout the process freezes, and she gets an error message stating "its us, not something you did". she then chats with a rep, that tells her to just redo the order and all should be correct.
After trying numerous times to get back into the system, she finally becomes disgusted and waits for me to get home from work to try to straighten things out. Sure enough, the home screen will not allow me to enter the "sign into account"
I cleared the browser, and tried again. No avail. I then spend 25 minutes on chat with someone wanted me to reset my password. NOT THE PROBLEM>
I used a different browser and after three attempts and WAY too many recaptcha's, finally got in! Horray! NOT SO MUCH, the cart was there, the shipping was being charged even though the amount exceeded the FREE shipping threshold. OH Well, I will just pay it $42.41 in shipping and move on to get the order placed. I got through to the payment area, tried to use the gift card that was initially $500.00 (with no orders on it , only their glitch during checkout) and find out the card now has $167.50 on it. HERE WE GO>> chat again with Cecile, go through the entire process, and sure enough, 35 minutes later there is only a balance of $167.50 with no orders against the card.. HMMMM.
She assures me I am a valuable customer and someone will e-mail me within two hours to get this taken care of. Amazingly enough four hours later and NO RESPONSE.. thoroughly disgusted I went to bed. As soon as I wake up I check my e-mail.. UNBELEVIABLY the was NO RESPONSE>>> ( did I expect any different)?
I went back to the cart, tried to check out in the hope that I DID matter as a customer and that possibly their glitch had been fixed. ( I live in a fantasy world)
Once again, $167.50. I chat with Consuela for 45 minutes to find out what I already knew.. THEY DON'T CARE, AND ARE NOT EMPOWERED TO FIX CUSTOMER ISSUES. Not her fault, she verifies the $167.50 and no order pending provides me with the 1-800 number to reach "dedicated team" to solve my issue. I call the number, with a small glimmer of hope that I may finally be on the way to the wizard behind the curtain that can fix my issue. CANNED VOICE MAIL.. SORRY WE ARE CLOSED (call back when it is convenient for us)....NOW I UNDERSTAND WHY ALL OF SEARS IS CLOSING. The worst part of this whole saga, is I had the choice of picking Target gift cards, and thinking that I would try to help what used to be an American icon with the small amount I could, I chose sears gift cards, now my wife is upset that over half of our Christmas savings money is gone. way to go SEARS. I will call back Monday waste another untold amount of time trying to fix their glitch, and lament that I did not pick Target.."

"sears should not do business with CNB computers. They are refurbishing computers and reselling them. I received one with a bad battery and I am getting the run around since I purchased it."

"I placed 2 orders...a few days apart- When I ordered, they gave me on sale items-and I placed another one.
I found out AFTER I ORDERED, and they took my money, that the order would come from 10 different places. I found out about Marketplace AFTER I ordered.Never heard of it. I read now that Wall Mart customers are having the same types of problems with no returns and not properly sized items. Marketplace sends items from overseas-apparently, and wierd sizes. Very WIERD.
I did get a watch from China-that took 30 days-and was worth the Money. A Grocery Cart, just what I wanted. Curtains that said it was whole thing, that was only the Topper, Two Great Bras,and one I could not get on-straps too short. And 3 HORROBLE ITEMS I need to return. 2 still never came.
On Order 1- I was told if I opened the box, the item was not returnablle. On Order 2- One dress was Not standard sized. X Large- and would fit a 6 ft woman 98 lbs. I could not get it over my head, nor my friend 2 sizes smaller. 2 Pairs of Pejamas-Due Aug 15, have not arrived YET. One Dress - beautiful, but fit a perfect figure-I did not have. In over 30 days now- not one return label. Most email you can not answer. I messaged and was told the problem could not be handled there-they would turn it over to higher up- no answer. I called- and was PROMISED SERVICE- Nothing happened. I just got a note that said it is over 30 days-------I have contacted them daily the WHOLE 30 days, I have now paid over $100 for items never received or not usable. And Sears DID NOTHING."

"Sears you would be very very disgusted with your marketplace vendors and your customer service staff. I purchased a thrumpet from winado marketplace for my son it did not work at all. I called Sears and was told I could get a refund that was on the 1 of Sept. It's now been 11 days. I was told I would receive an email within 72hrs with a label so I could return the item. I still haven't received the email. Everytime I call the 4 numbers I was given to call no one can help I have to keep calling all these numbers getting no where. So I finally get the number to the market place and still they tell me everyday I call no one can help or let me no what going. My family and I will never ever shop at Sears again are any affiliated stores. You will definitely waste your money, time and energy dealing with Sears. Guess I will make an Executive Complaint today. "

"I went to sears in Springfield,IL and paid almost 500 dollars for a self propelled lawn mower July of 2017 so it is under warranty till July 2019. It has already been fixed once by being dropped off at White Oaks mall Sears and it needs fixed again but our sears is closed. I have spent 4 hours on the phone in the last 3 weeks and been transferred everywhere to get no help what so ever. I have even spoken to managers that have no idea what they are doing. No one can fix it they won't give me my money back because it is more than a month since purchased. They won't send me a new one because mine is under warranty. I am so furious with this place. I have had to pay someone $20 to mow my grass 9 times since I paid for this mower and its completely ridiculous how horrible the people at customer service talk to you. They basically tell me that there is nothing they can do for me I paid 500 for an item that I can no longer use. I told them I want money back for my warranty and I will just take it to someone to fix and they tell me that will make my warranty voided? My advice would be to not purchase anything from these people EVER! Worst service ever! "

"Sears has gone so far downhill. I have been a faithful buyer for years. I ordered a $500.00 tool chest online. It arrived damaged on august 17, 2018. It was dented in front and back beyond belief. I refused it. I placed another order for a different rolling tool chest hoping for better. It arrived on August 31, 2018. It too was damaged but minimally with a small crease I could live with so I accepted it. Then I went to put the wheels on it, none of the 4 holes lines up because the bottom tool chest plate was drilled not in line with the interior threaded T nuts--- wtf!! Sears **** and I can understand why all their stores are closing.."

"I have always been a long standing customer of Sears. My husband and I have used the same as cash options a few times to purchase larger items for our home (fridge, mattress etc.). I’ve ALWAYS paid on time. However last month I received an email stating that my payment wasn’t made and it was late. I thought Hmmm that’s odd because I paid it like I always do. I call into customer service and find out that the error was on their part. Somehow it had attempted to draft from an old account and not my account that is set up as my default. She apologizes and corrects and waives the late fee. No biggy right? Wrong! The next month (this month) I get in to pay my bill and I see it says I only have $181.00 credit available. I’m confused because our same as cash charge on our account is about half of our available credit. (Our limit is 5 grand we have about 2500 on the account). So I call into Sears only to be told that they lowered my credit limit. And get this, “because of a history of late payments.” Ha! What? I argue with the representative on the phone that A. I’m looking at my payment history on YOUR online account and ALL of my payments are made on time. And B. The last month payment issue was not an error on my part-hence they waived they late payment fee. She is cold and could care less to correct this for me. So now my account will appear as though I’m carrying a maxed out card, exactly what I did NOT want and it will lower my credit score. Even if I had been at fault for the ONE late payment don’t you think these are kinda harsh consequences Sears?!? Way to treat your loyal customers! As soon as we get our taxes I will be paying off my account and you will NEVER get my business again! Watch out guys! They will screw you over! "

"I purchased a wall mounted fan from the Sears "Marketplace". I purchased it for a room that was being renovated, so I didn't install it right away. About a week after it was installed, my grandchildren were staying the weekend and slept in the room with the newly installed fan. About 3 am the fan broke, literally came apart inside the cage. The noise was so loud that my grandchildren thought there was gunfire and were terrified laying there in the dark. I immediately contacted Sears and the person I spoke to told me I had to call the manufacturer. He gave me a phone number that didn't work, so I called Sears back. They tried calling the number and found that it wasn't a working number. I was told they would get back to me in 72 hours. They didn't. I called again and was again told that they would get back to me in 72 hours. This time I got an e-mail stating that since I didn't return the fan in 30 days, there was nothing they could do. I repeat, the fan worked for about 5 hours and Sears refuses to warranty it. I chatted with them and all they could say was I should have returned it in 30 days and that there was nothing they could do. Sears used to take care of their customers. This is no longer true. Now I understand why so many of their stores are going out of business. DON"T BUY FROM SEARS!!!! They won't take care of you if something goes wrong.!!"

"Purchased from Bestselling, product not as advertised and they will not take returns. "