"Bought and Apple watch on Black Friday from sears.com. It was suppose to be delivered on December 9. Still haven't received it. Come to find out it came from a 3rd party seller called Dealzone. I have been in contact with sears 4 times to find out where my watch is and on my last call tried to cancel the order completely and was told i could not cancel. I also tried to contact dealzone and still haven't received a response. Only Sears saying they needed more time to investigate the matter and nothing but the run around. After all the negative reviews i have read on sears im starting to believe i will never get the watch or a refund from them. Sad to see that this American Company is ripping people off this way. I thought it was a legitimate sight even though they went bankrupt. I really wish i would of checked there reputation before i ordered. Someone needs to shut this site down completely. Just sad. Shame on Sear!"

"I bought a pair of tennis shoes from Sears.com to third party name BUILT4SPEED, return the shoes never got my money back, $245. Please don't lose your money buying anything in Sears.com, they deal with big SCAMMERS and thieves. "

"I ordered a OGIO - Element Messenge and they got it from a third party. Well the third party mailed it to the wrong address. So I contacted the company I bought it from Sears. They told me it would take 2 business days to figure this out. Well they did I guess and just refunded my money back. No phone call like they said they would. I will never use them again and would recommend you too as well. Big waste of time. They do not care about you the customer at all. Buyer be ware"

"If you can’t honor repair appointments and you hire customer service reps that lie and you do not care about communicating with your customers, then do us all a favor and go out of business.

Monstrous experience...never again."

"Don’t buy anything from Sears! They driver wanted punched in my face because I told him I’ve already bought a range connector. They will screw up and they just try to charge you more. I have video of their driver and I’m going to share it on YouTube and other social media. Also, I will get lawyer to put him in jail because the driver was not safe for people. I believe he used weed. Don’t let them come to your house."

"I'm being true to my word. I was recently without a refrigerator for 18 days due to the fact that Sears service did not provide the appliance company, which they sent out, with a proper tool which is now required by Sears to install the replacement part I needed. The times I called Sears I was either cut off or placed on hold for 20 to 30 minutes. Even Sears didn't have the tool and when they finally had it they shipped it, not overnight, but regular shipping. It took 5 days to get to the appliance company. I wrote a long letter to Sears Corporate detailing the events and included the loss of money I suffered through the food in the refrigerator and the need to buy food out more and living out of a cooler for those days. It's been at least a month since I wrote the letter. Nothing from them. I included in the letter that if I didn't hear from them I would put these details online to forewarn others of using Sears Service. I have always had the opinion that Sears had a good reputation and from experience it always was. I guess that has changed.
"

"I placed an order for a Herbal Supplement with Sears.com. The price was great but doesn't do you any good if you never receive the product. The merchant for Sears Fedx'd the order to Minnesota. Only problem is: I live in Ohio! Then they sent it USPS. It got stuck in a perpetual loop - it got to my city but not to me (I think they provided a fraudulent tracking #). Over 2 weeks later, they promised they'd deliver it to me over the weekend
- but they put the wrong address on it and I never got it! This was my 1st experience with Sears.com & it will be my last!!!"

"Don’t ever buy anything from sears.com. The item should have arrived in a few days, but two weeks later it was stuck in a perpetual USPS loop with no hope of ever making it to my house. This company **** the big whaazoo!"

"Called Sears for help on a Fridge I purchased a few years ago. I called ***-***-****. 1st agent I couldn’t understand at all and she hung up on me. Called back and I could barely understand 2nd agent but she wasn’t helpful at all. I Asked for Supervisor 6 times before I was sent to one. Supervisor Renea from Philippines answered but was no help. I asked for Reneas Boss, he said Kian, his supervisor was in a meeting all day.
None I talked to said they had ID employee numbers and No complaint department or process. No complaint phone number, unusual email only ****@****
It’s impossible to speak to anyone in the US when calling Sears. Sears facebook page was no help either. Spent an hour on phone with no help.
After looking online for Sears complaints, I see why. Sears is not the company they use to be. They no longer care about customer service. This will be my last purchase I will ever make from Sears. There are many other companies that sell the same things they offer. Do yourself a favor and pick anyone else to purchase your products from and forget Sears.

See more complaints here:
https://www.complaintsdepartment.com/sears/
https://www.yelp.com/biz/sears-customer-service-hoffman-estates
https://www.consumeraffairs.com/retail/sears_cust.html
"

"Sears cancelled my order 3 day after I placed it. Reason-advertised price aftet promotional offer was too low, and if I wanted the item I had to repurchase it at a new higher price. Customer service was an absolute joke. "

"Advertised a Milwaukee impact for 104.00 with batteries and a charger. The price was to good to be true. After reading their satisfaction guidelines I purchased anyway. 2 weeks later they notified me my purchase was cancelled by the seller because it oversold. My order was confirmed. I deserved my item or they need to send me the item I ordered. "

"Never buy from sears they all say different things they are rude and hang up on you when you ask for someone above them nobody knows what they are doing buy you appliances some where else no wonder sears closed so many stores cause the customer service **** 100%"

"The worst shopping experience i have ever had. They promised to call back and never did. I will never deal with them again! One million calls and different answers from different calls. They have no idea why they are working there . "

"I ordered a meat slicer in June. It is mid-August and I am still waiting for my order. Calling sears customer service an automatic message says that my order needs attention. Then it says that the number is not in service and the call is over.
I called technical support to be connected, I waited 1 hour for customer service and got no answer.
Called again today and the connection was horrible. I could not understand a word.
I contacted sears by e-mail and they responded that I would be contacted within days. I waited for weeks and no answer.
Never, ever order from Sears. Horrible.
08/14/2019"

"I ordered an Apple Watch on Saturday August 4th 2019 thru Red Tag Cameras. It was a gift for my husband to be delivered to his job. I paid extra to have it delivered on time for his birthday. They held up the order and made me call to verify my card was legitimate on Monday August 6th. On the 7th they sent an email claiming the order is cancelled without giving me a reason and it will take 4-5 days to get my money back. I should have followed my first mind and paid a little more on Amazon. NEVER use Sears or REDTAG CAMERA again. "