"I purchased a whirlpool washer and dryer December 12. I recieved a receipt via email for the appliances I purchased starting they would inform me when my items would be sent out for delivery as I paid for delivery of the washer and dryer. FAST FORWARD.. Dec 21st I look and see a post it by my front door stating I missed a delivery Dec 19th. I RECIEVED NO INFORMATION stating it was on it's way or that they tried to deliver it and it was unsuccessful. (I had to speak with the delivery company as well because they never even knocked on my door!) I then call customer service and they tell me they dont know where my washer and dryer is, I asked for a manager.. and they said it will take 3-5 days just to get an email for re-delivery but they would have the manager call me.. FAST FORWARD.. December 28th still NO information regarding my appliances.. no calls NOTHING.. I then call and ask customer service what's going on and when I asked for a refund they refused and the supervisor Natalie HUNG UP ON MY HUSBAND when he told her he was going to complain to corporate about her customer service and the fact they would not issue me any information on the items I purchased and NEVER RECIEVED. she kept saying it will take ANOTHER 3-5 days just to get some email telling me what the hell is going on with the appliances I paid for and should've already had. It's now December 30th STILL NO INFORMATION REGARDING APPLIANCES. NO REFUND. NO CALL FROM CORPORATE. DONT WASTE YOUR MONEY!

I have touched base with the better business bureau and attorney general regarding this matter."

"We bought a microwave/hood for a kitchen remodel. The box it arrived in was undamaged so we didn’t think to look at the contents other than opening and taking a quick look to make sure it was right. What we didn’t notice was a huge dent on the underside of the microwave-not a light cosmetic dent, a huge gouge! We didn’t realize this until we were ready to install it which was way out of the 72 hours they give you to return. Absolutely unacceptable! DO NOT PURCHASE ANYRHING FROM SEARS OUTLET!"

"Thank you to both Chris (Manager) and Mike (Warehouse Operator) for great service in handling the purchase of my refrigerator and dishwasher. Even though I experienced a few bumps in delivery, Chris made it right. Recommend buyers take pictures at time of purchase to make sure they get what the purchased.

Appreciate the product knowledge of the staff, and the ability to browse all inventory ahead of making a selection. "

"What an awful experience soup to nuts.
First we ordered a product that we were then told wasn't available AFTER making the charge through PayPal. Therefore, the item was cancelled and our money in limbo until the refund processed ( minimum one week time)
Then, stupidly, I allowed the second item to run through. A range.
We ordered a black stainless steel range, floor model, no cosmetic damage on front. We received a silver stainless model with multiple dents, warps, faulty utility drawer.

Now, they cannot come back to get it for a WEEK. Took our working stove, left this, and for ine week we have NO STOVE.

I am concerned that also this return will be botched. Even if not, this was the worst experience I've had buying anything, much less a high ticket item.

Don't bother!! It's not worth trying to save money when this is the service you get.

Additionally, the Albany store plays games with who is the manager and who can help you."

"My purchase came as expected the delivery team was absolutely fantastic. Will order again "

"Great customer from the lady working Thursday morning."

"After a month and a half after ordering a couch from the Sears outlet and over two dozen calls to track it down, were done. We got the run-around the entire time. "Call back next week." Or "Well call you in 5 days. It'll definitely be in that day." Only to have them ducking our calls or never call us like they said they would. After all that time, we come to find that the couch wasn't even available. There was nothing on the website that even hinted at a stock issue with this item. It took 52 days for them to finally tell us it was never coming. So... Order cancelled. Money refunded. And I'll never do business with that level of unethical practice again."

"https://www.yelp.com/biz/sears-outlet-jacksonville-2?hrid=sPZDR_it4s9dAurBP-VoJw&utm_source=ishare&utm_c"

"Almost 2 weeks ago a futon and recliner and they were to be delivered from 2 different stores. Recliner sold out. Only found that out by calling. Had to call other store to find out "new" futon came missing a leg. Battling with them to cancel orders and get money back from leasing company. Keep hearing it will take 7 to 10 business days. Never buy from Sears Outlet unless you like paying for stuff you will never get and fighting to get order cancelled and money back."

"On July 16, 2018 at 6:00pm I visit Sears Outlet located at 190A Frontage Road
West Haven, CT 06516. During my visit I had the most dreadful experience with one of the store manager. I was treated very impolitely, creamed at like thief in front of customers in the store. Employee repeatedly said I things that we not appropriate.
All I requested was an explanation of the policy on returns and refunds. I patiently waited for a month incompliance with Sears. Not fully aware of the pre – existing issue with product, Employee was not willing to listen to anything I have to say. Multiple times I had requested that he lower is voice and I ‘’ll be the better person and listen to him first and talk after. He still refused to calm down, instead continued to belittle me and said I have a listening problem. At this point I was very quiet listening, I notice is gestures and voice was raising. Then I asked him to stop, that’s enough of disrespecting me. I went on to state that I am a customer looking for solution and available options. I advise him to put himself in my shoes and think for a minute how would he had felt, he stated “I don’t need to not my problem he said”.
I was greatly heart, and shock. I continue to wait for answer as he assisted other customers and took a phone call while I was waiting- at this time he has not explain to me clearly of what needs to be done to resolve this.
As he was done with the customer, approach the desk and asked again. What is it that must be done? He said “call tomorrow and make an appointment to speak with the manager “then I ask for the copy of the my information he rudely said NO then I asked for his name he ignored me and picked a phone I proceeded to ask again then he said “I am not giving you my name” then I left the store, I did not say a word.
I would’ve appreciated a kind apology and reason with me regarding the issue with this defective product, and assure me that you would do the best you can to look for replacement. I am aware of the manufacture defect, does exist. But don’t tell there is nothing you can do or ask me “so what do want to do? “a customer should not be left to resolve such issues. I shouldn’t be calling and leaving work ½ day early to visit the store multiple times and still come out empty handed.
We purchased the Whirlpool bottom Freezer Refrigerator on May 26, 2018 with a scheduled delivery for May 27th ,2018 , However we dint not receive the product till 7days later on a Sunday June 3rd after placing several calls to the store and the delivery company used by Sears Outlet.( on June 3rd my family and I visit the store to request a refund , while we were waiting Marie( sears employee) place a call to the delivery company requesting the status of the product). As a results they were arriving at our house, we were not informed of delivery that day, not called 30min before arrival.
On 11 call to notify them that the freezer was not working , I was informed to call repair depart, repair department told me to call Whirlpool service department scheduled a repair . On June 19 Park City appliance came to repair the refrigerator, however the tech noted that it needed a new compressor , he informed us that it will take a week to arrive , to his word he comeback and replace it with a new one, on June 22nd after couple of days of freezer is still not working , we called again place a repair call , we were informed that the tech will arrive on Thursday since Wednesday was a holiday (4TH of July) Tech was not show , Whirlpool did not place a repair call , after waited all day . on June 6 called Sears Store requesting a refund , Maria ( employee ) said come to the store an pick another fridge ( This means leave work 1/2day early to make it in time before store close) , upon my arrival there was no refrigerator in stock, I was told to check on Monday since they are expecting a new delivery . So I called, again no refrigerator at the store to exchange. I was told to check on Wednesday , and nothing arrived at
the store, Manager proceeded to ask me what do I want to do at this point with such question – was an indication that Sears have no intention of helping me . All this time I was willing to exchange.
Monday June 16, I visited the store since I did not get a phone call over the weekend regarding the status of the refrigerator, there I request a refund. As stated above that lead to bad offense by the manager on duty. Upon leaving the store I noted two men outside the store, and I asked for help. They took down my number and made calls, and assure me that they will contact me once they get ahold of someone, I received a call from them the same day, notifying me that someone will be in touch with me the next day.
Tuesday the store manager Adam called, and apologize about the accident in store with his store manager and promise to find a refrigerator. Thursday 19th I called to check on the status of what Adam said, however it was his day off. No one can help because his handling the matter. On Friday call I gain, Adam claim he dad mentioned that he scheduled for a delivery for Sunday, I stated that you did not mention when we spoke on the phone. I said when appointments like this I schedule my appoints therefore you did not mention such “He apologize and said he thought he did mention it.
On Sunday 22nd the Refrigerator was delivered, which was not the same size as the first one , there it was too big to fit at the entrance with door removed and the width was (33) which was way too big. Delivery persons took back the replacement along with the non-working refrigerator back to the store, at this point there is no use in keeping it our house. My husband drive to the store to look for another fridge, store had no refrigerator. He went ahead requesting a refund and was told to wait until tomorrow (Monday)
Monday we did not receive a call from Sears, I call Adam store manager and he claim to be receiving a delivery tomorrow of 30 refrigerators and he will schedule to delivery for the next day July 24th (I have a feeling it’s all a lie – a lie is a comfort to a fool) I agree on waiting till tomorrow (24th), this is the end of it. Leaving with no fridge is very expensive, lost so much money from throwing away foods (like a typical person , when you receive a new refrigerator you go out and buy grocery not knowing that you may have to throw it away ) Well I called the store on July 24th at 1pm the delivery company told me that there was no fridge for me , my call was cancelled by the store manager, STORE MANAGER has not called me since morning to notify me. This is crazy … so its final need my money back. 5:00pm still no call from the store.
I have been greatly patient with this issue, giving Sears Outlet store an opportunity to provide great customer service to go above and beyond, including follow up call – in which non I have received from them. Instead I was there one calling. I am greatly disappointed. This issue should’ve not reach this far. This is not unacceptable.
Thank you for taking the time to read this letter. I hope this will help realize how customer are treated also the need to educate an implement excellent customer service, for better business.


"

"Bought mattress from sears outlet store in Tukwila wa and went to pick up few days later only to find out it was double sold to someone else. I also hired delivery guy and paid him to deliver it to my home .

Update - My mattress was arranged the very next day and i was offered very good discount as well and kudos to the sales team in tacoma store especially Carrie and Robert they were extremely helpful and took care of my issue like a dream .Their customer service was TOP NOTCH.

Thank you Steven McCandless for all of your help .Good to see that their are still some people who really do care about their customers with passion"

"Ordered dishes, got shipping confirmation but no shipping or tracking information. Two weeks later spent way too much time calling and chatting online with their customer service, who kept passing me on to other people. Was told the dishes would come soon and someone would send tracking information within 24 hours. Never got information or a package. I think I only got my money back because I paid with Paypal and was able to file a claim. "

"If I could give them no stars I would. I purchased a wall oven. It was delivered broken, the door would not open. I sent an email and was told to call GE service. After waiting 3 weeks for GE service to tell me that the unit was broken and not able to be repaired I sent an email on June 8th requesting pick up and refund. It is now June 30th, I just called, they still can't tell me when they are going to pick up the oven and have not issued a refund. I have already purchased a replacement and have the broken unit sitting in my garage. NEVER, NEVER purchase anything from the Sears Outlet online !!! "

"We bought an almost $2000 fridge from Sears outlet and when they delivered it they dropped it off the truck and played it off like it didn't happen but my boyfriend saw. When I got home I called right away to say this isn't acceptable: the refrigerator door hinge is broken, the freezer light is out, there was dents and scratches (way more than we were told) and that they dropped it off the truck. So they said they would take the return after we have had it less than 24 hours. They picked it back up and took 2 weeks to get it back 'on the floor,' which we can't get a refund until 3-5 days after its back on the floor. I called and asked for an update they kept saying in 48 hours we can give you an update- they said that about 6 times. I have called 11 times in the month since they said they had put it on the floor with no information, no documentation, no updates. Everybody I talk to says the processing team is working on it but that there isn't anything to tell me. I just received a call just under 30 days later saying they still have no information. Overall, 6 weeks since they have taken the returned fridge, 4 weeks since I was supposed to get my refund 11 phone calls for updates on my refund, and 0 information/refund/updates I have gotten. Horrible. I will never be doing business with them again."

"I love kenmore products and you can only get them from Sears, I need a small fridge for a rental , so I decide to purchase from the outlet on line , found a bottom freezer single door online and they had it at my local sears outlet , when to the store to purchase it and the sale person didn't know how to check me out using my PayPal credit, so I had to drive back home and order it on line. I ask him if I could have the doors reverse before they deliver and install it. He told me that they don't do that. WTF . I think he was just too lazy. That is one of the features of that model that I wanted. I didn't want to argue with him , so I when home and order it online.

The store called to to schedule the delivery I asked again about reversing the door and the the woman told me that they didn't do that. So now my tenant is having a hard time accessing their food. I have to find someone to come reverse the doors. I got on line to check what sears outlet offer for deliver and they do offer to reverse the doors: upgrade delivery and installed. I would have gladly paid the charge just The staff is just lazy and doesn't know what their doing. Why bother having sales people or customer service... Why bother having a store. "