"I’m deeply dissatisfied with the way Sears handled this order. To give you a back ground below are the list of things happened since Nov 9th, 2015.

Nov 9th: I’ve searched for a stacking kit for my washer and dryer and did find one in sears part direct and checked the price. It was $95.82 when shown in the list and it became $100.61, once I clicked on the item (That is a ridiculous thing I’ve ever seen).

Nov 10th: As the expedited shipping will help me get the item by Nov 11th, I’ve ordered the same online. Before this, I received an email saying that “As you are searching for this item, we have saved it for you”. As it was mentioned in the web browser that the stacking kit is available and is in stock, I went ahead and ordered the same. If this wasn’t the case and if I was informed that the particular item was not available in stock, I would have went ahead with other options.

As I need the stacking kit ASAP, I’ve ordered it via expedited shipping, so that I can get this installed by Nov 11th (I’ve scheduled an appointment with a technician from Maytag as well for the same).

Nov 11th: When I checked the status of the package online, I was shocked and surprised to see that as the item is not available in stock it was backordered and the estimated shipping date moved from Nov 11th to Nov 17th.

Immediately I spoke to the customer care guys, for which the response was again a tragedy. Not sure, how these CC representatives get contacted with customers and bring customer satisfaction. If you ask me, I will give 1 out of 10 rating for your customer support team.

Nov 12th: I will be charged twice by the technicians from Maytag for their service appointments. As the appointment was scheduled on Nov 11th and the part is not available, they couldn’t complete the work. Now, I need to again wait for their availability and book an appointment again (god knows when that would be).

Now, I’m currently living without a washer and dryer since 2 weeks and with your help I’m not sure how long it would take to get them into running condition(it might take a min. of 10 days from now including the technician appointment schedule).

Nov 17th: When I again checked the status in the order status page of Sears Parts Direct, I was deeply dissatisfied with the way they are handling things. The latest update says as below:

“Part is being prepared for shipment. It should ship within 1-2 business days, and arrive within 5-7 business days”

Why the *** do you take 5-7 business days when you charge me upfront with $45.00 for expedited shipping!!!! This is ludicrous and makes me HATE sears to the core.

Nov 18th: I spoke to the customer relations person and I have explained the situation in detail and the response I received from him is @#%$%$%. He was willing to revert the expedited shipping cost, but never answers my question regarding why they say that the package arrives in 5-7 business days when charged for expedited shipping and why the web portal showing incorrect information.

He has no clue what really went wrong with the system!!!! Neither he knows why they don’t respond to emails sent to ****@****.

When I asked him whether I can at least know the approx. date of shipment arrival, he was not sure about this even and took note of my mobile number and email and said that the offline team would get back to me in 24 hours. Which never happened till date. It’s been more than 24 hours!!!!

Imagine a human life, without a washer and dryer for a month!!! This is insane and if you ask me to provide a rating for your service, you can expect the response from my end!

If I would have known that the shipping would be done after Nov 16th, I would have gone for ground shipping instead of going for Expedited shipping which again costed me 30-40 bucks more than the usual price. After paying for an expedited shipping, if the package arrives at ground shipping pace, imagine the pain you might have gone through in the meantime!

If you don’t have a product in stock, why do you need different shipping methods and why do you charge bomb when the package arrives at snail pace(as soon as the part is available – not sure when that would be happening). Btw, even now when you look at the product, it says “In Stock; Eligible for Pickup; Guaranteed same day ship; Guaranteed Fit; Pick up for Free”

It would be great, if you can let me know how soon you can deliver this product. Also, please let me know if there is any store within 50 miles from zip code: 98052 where the part/kit is available, so that I’ll drive myself there and get the same.

I hope at-least this help can be done from your end after all the hassle you’ve made me go through.

Awaiting reply."

"Ordered 2 belts for Sears Craftman lawnmower with 3-5 day delivery service. First belt arrived in 8 days and second belt arrived more than 1 week later (10 days late). Online shoppers know that the delivery date is usually the main reason you pick a provider. When both belts didn't arrive within the timeline promised, we eventually found the what we needed at a hardware store in the next town. Since we no longer needed the belts eventually delivered 10 days beyond a useful date for our project, we tried to return the belts to the single remaining Sears store 40 miles from our home. We were told that since we ordered the parts online, they wouldn't accept them at the store and we needed to request a return label from Searspartsdirect to return it. SearsPartsdirect.com then proceeded to charge us $7.00 for a return label that should have been their responsibility since they or their vendor's late delivery was the reason for the return. I also called and asked for a $7.00 credit to our account but was told that that wasn't possible.
It isn't only the $7.00 but all the trouble of locating the same part after we thought we had solved our repair problem and and then driving 40 miles to a Sears store that wouldn't accept our part return. The solution seems to be "Don't use Sears Parts direct" for any reason. If you can't find what you need at a local Hardware store, as a last resort, order through the Sears store if you can find one still open. I repeat don't use Sears Parts Direct and it doesn't appear to be actually affiliated with Sears."

"Ordered part for treadmill, which stated online was in stock. One week later get email that out of stock. Another week later get another email out of stock to a later date. My money was taken within 2 hours from my bank account. After being on hold for almost half an hour and transferred, I am informed that this cancellation has to go to "review" and I will get an email within 2-3 business days with the results of that review. Not even guaranteeing my cancellation. This is unacceptable business practice. Will NEVER buy any SEARS product again. NEVER!!!!!!!!!!"

"Very unsatisfied:

1. Took credit card payment before indicating barbecue grates were on back order
2. After 2.5 months, all grates (set of three) received broken, 1 of three received broken on replacement order which was not sent until I called again to ask when replacements would arrive
3. Now waiting on third shipment to receive last unbroken grate
4. Grates appear to be cheaply made and subject to cracking.
"

"Do not believe what you see on the website. I ordered a part that was listed as "In Stock" from Sears instead of the manufacturer because the manufacturer, Bosch, did not have the part in stock and would not have it until late September.

The order was placed on August 19, 2015. As of September 21, 2015, I still do not have my part. The part 00795912 is still listed on the Sears Part Direct website as in stock. Questionable business practices. "

" Two delivery men came into my girlfriends house last week for a scheduled delivery. She was alone. After entering and being what she described as "very rude and impolite" they found the valves to which they were going to hook up her new washing machine. After surveying the situation, they told her that hey could not install her washing machine because the valves in her wall had corrosion on them. (we later sought a second an third opinion, both were plumbers and neither found any corrosion on either valve. They explained it was simply paint and that the valves were in good condition) So after lying to her that the valves were corroded, they prompted that they would install the washer anyway if she gave them more money "off the books". After asking them to clarify what they meant and being told again that they would do what they came to do if she gave them extra money on the side, she told them to leave. They began to try a negotiate a price with her, to which she repeated that she wanted them out of her home. After they eventually left, he called me immediately telling me how intimidated and uncomfortable they made her feel in her own home. I can't tell you how infuriating it is to find out that your girlfriend who is a single mother was taken advantage of in her own home. It is unacceptable to say the least. On top of that, after filing multiple reports with sears and their 3rd party delivery service i got a very nonchalant email reply telling me to let SEARS know when she gets the valves fixed so that they can send another delivery team out. And oh yeah, offered us a $50 gift card. What a joke. The behavior of the delivery men was completely unacceptable and the response from SEARS has been almost non existent. Its 2015 and a single mother can even have a product from a company as big as SEARS delivered to her home with out being taken advantage of by the intimidating, money hungry delivery men....working for the delivery service that SEARS employs. i rate them at a negative 10, all parties would have been better off if this interaction had never happened, and we had taken our business elsewhere in the first place. So if you are a female, or any person who is not trying to get schemed don't shop with SEARS."

"More than three weeks passed after I ordered it. I have not received my ordered item yet.
So, I sent them email several times but they never responded to me. Then I called the customer service. Unfortunately, A guy at the customer service just said " We will send it to you. You will receive it on 9/3." I asked him to to send it by express but he said " We can't it because we don't have express delivery." So, I have to wait for it more 10days. Why should I wait more?
The service of Sears PartsDirect is the worst.
"

"Refunded me the shipping costs, but not the cost of the part itself. Had to dispute the charges with my credit card company. Horrible customer service, DO NOT USE THIS RETAILER!"

"Don't waste your time. I placed an order for a refurbished 1/2" drill with battery. The order and the shipping date were confirmed by Sears by email. After 10 days, Sears cancelled the order saying the drill was no longer available. At the same time, Sears offers the product on line - new. So I lost 2 weeks and Sears will not stand by their commitment. Don't waste your time."

"DO NOT order with Sears Parts Direct. Waste of time, money and effort.
Is been a month since I placed an order for 2 stove elements.
1st. It took 5 days to arrived (it's ok), both elements came in a very week cardboard box, smash, of course the elements were damage, one no to much, so I decided to keep it. A replacement for the other was issue, it arrived 6 days after... damaged and the wrong part.
Never the less, I canceled the order, they had credit only 1 element to my credit card, So I been calling them to get the credit for the other one (the expensive one). Last call the "advise" me to dispute the purchase with my credit card company.
This has no name, if I really could write what I think it won't be reading material for people under 18 years of age for sure."

"Order a mandrel from sears parts direct on June 25th and received it on the July 1st broke in the box called right away and was told a new one was going to shipped right way 2 day shipping and I would have it on the 3rd. The t 3rd came and guess what no part. So I called and then was told it was on back order and it was not going to be shipped till the 7th and I would have it by the 13th. Guess what it is the 13th and now they are saying it will not be shipped till the 15th. So word to the wise don't by parts from here and don't buy craftsman mowers. Nothing but empty promises. "

"I ordered a timer for my washer at "searspartsdirect" and decided to choose the (outrageous) extra $30 for "expedited" delivery because it showed the date next to the option, and I wanted the part on that date. The confirmation email that came with a generic "order status" button that redirects you to the sears website and you can read "in progress". Over the course of the next few days and day of estimated delivery it said the same thing. I decided to choose "chat" on the parts website. The only thing extra this person could tell me was the name of the carrier. I had to call another number to get the actual tracking number. I called that number and low and behold the product is not coming on the estimated delivery date. It has been delayed at least 3 days. Thanks for the communication Sears and so much for your "expedited" delivery estimate. It's essentially false advertising. An online retailer who can't really guarantee when things will ship but place the info there anyway hoping the consumer will just forget about it. "

"I ordered a part through the store. Next day the email showed should be arriving by the 17th. Hasnt even been shipped out yet. When u go into the store they tell ya theres nothing they can do they cant even look it up. The number they gave me to call was the wrong one. I had to find it myself online. After several calls and being hung up on I finally tracked down the right one. Only to be told there's nothing I can do until the item arrives. When I asked if I could cancel the order was told no. When asked about returning the item and getting a refund since I paid cash in store they said call back later. Definitely will not be doing business with theses clowns again. Beware. Save your money and time."

"Ordered a replacement lower handle for my 14-yr old Poulan PRO push lawnmower...the original part had been discontinued in favor of a generic version that fits numerous mowers. Used the Sears Parts Direct website; did not talk with anyone. The part arrived one day later than the original estimate and it fits my lawn mower just fine. I'm happy at this point and will use Sears Parts Direct again based on this experience."

"I'm 54 years old and have been a loyal Craftsman and Kenmore customer until now. It is not the same company anymore. I'm highly disgusted with my last transaction. Partially my fault for not price shopping.
I needed a new hydraulic cylinder for my log splitter. I knew it was going to be expensive. I did an online search and Sears Parts Direct covered the first page. Okay, they are a reputable company I will call them. They had my part, played a game of giving me a $50 discount but charged me for shipping. Final charge $633.
A few hours later I decided to check some of the other smaller companies. The first 3 all had the exact same part for $299 plus free shipping. I was shocked. Immediately I called Sears back and attempted to cancel my order. They refused saying they couldn't do that. Now I have to pay shipping in both directions. To top it off they said they would email me a receipt and never did. I did check my junk mail box too.
Price gouging is not good Sears. You lost a loyal long term customer."