"In a hurry, I ordered an Oven part from Sears parts. They showed they had it in stock. They charged $15.99 for a delivery estimate of 12 days. Being in a hurry, and being confident in the Sears name and their return policy, I paid more than from other online stores. Two days later I checked and the order showed as "not in stock - back ordered" and an estimated ship date of 2.5 months.
I called to have my order canceled. I was put off and had to finally ask for a manager. They told me they had to send my order cancellation to another department and they could no longer help me and that I'd be contacted in 3-5 business days.
Hope they're prompt. It's an expensive ($300) part. To their credit, They have a better return policy than most, which is another reason I went with them, but after this experience, I wonder if they back what they say. Also, their web-site failed for me when attempting to order using current version of Firefox.
p.s.
I checked again, and it still says "in stock"
I've since come to the conclusion that they have serious shipping system problems. They never did cancel my order. I DID get the part in a timely fashion (well, actually UPS never got it to me and Sears reshipped) but each time the status of the shipment and in stock status was wrong. The "re-shipment" due to UPS problem went like this: I got an email telling me the part was back ordered 2.5 months. I got the part the next day. I'd not touch Sears if I had to rely on their correct status."
"Horrible! Awful shipping options (only one slow expensive choice) and bad return policy. RepairClinic.com is much better. Learn from my mistake."
"Terrible...will never work with them ever again....terrible."
"I rate Sears PartsDirect at the bottom of the scale for performance. The sales person told me the part was in stock and ready for shipment so I made the purchase. Checked on the order status the next day only to find the item was now back-ordered and would not be shipped for a week. We did not receive any notification of the back-order.
This part was critical to us, and had I known the real situation would have ordered from another supplier. With computers and all there is no excuse for this kind of operation!
Buyer beware when placing an order with Sears PartsDirect."
"To make a long story short: Sears is lacking in their order fulfillment skills. I got an order confirmation on NOV 2 2012.
Then I get an Order Shipped Confirmation on Nov 8th. I ordered ground shipping but the delay from ordering to shipping this out is ridiculous. I am so used to better service. I understand ground shipping can take 6-9 days but not shipping the item from the warehouse for 5 days is AWEFUL. Order your parts somewhere else if you really need them in a timely fashion. When I complained they could not admit that 5 days is too long and told me that there is no real shipping guarantee on ground. Would not even give me my $13.00 back "
"The worst company in the world to order parts from!!! Save yourself a lot of headaches and don't order from Sears!!!"
"I wish I had seen this website last week. This is the worst online seller I have ever encountered. I placed an order for a heating element for my electric range last Friday. At the time, the webpage for the product indicted it was "in stock" and the estimated shipping time was the next Monday. However, today is Thursday and still no delivery. I went back to their website and logged in my account and fond that this item has been ordered from the supplier but no shipping date is indicated. I called their 800 number and found out that once they placed the order with the supplier, one cannot cancel the order (even though this is their fault with a misleading web description about availability and delivery date to lure buyers). After my complaining, the customer service agent then mentioned an estimated delivery date of Nov.5. She could not answer my question why this delivery information is not listed on the website under my order status. I will only believe it when I see the item delivered. I am wondering if this is one of their delaying tactics as mentioned in a previous review by another buyer. In the meantime, I would not be able to cook without this heating element until I receive the delivery. What's outrageous was that after all my complaining before hanging up, the customer service agent was tenaciously attempting to sell me filters for my refrigerator. When I declined, she then tried to sell me service for my home improvement. This really tarnishes the image of Sears. If this outfit is not associated with Sears, I am wondering if Sears is even aware of the fact that their reputation can be severely hurt by this seller with "Sears" in their name."
"Don't ever order parts from Sears Parts Direct. I ordered a front roller for my treadmill and received a USED damaged roller for a premium price. Responded to the confirmation email and they quickly re-ordered. The second roller arrived and it too was USED and damaged. The pulley on the shaft was cracked. Not shiny and new like the picture on the webpage indicates. Waiting for the third to arrive...not too confident they'll get it right. "
"I found my part rather quickly, It was in stock. I placed the order. On the confirmation, in the email it said it was no longer stock and it was on backorder. I don't like backorders, I would not have placed the order. The estimated shipping date was less than 2 weeks in the future.Today, 3 days prior to the possible shipping date, I received notice that Searspartsdirect would not be shipping the part. They would refund the purchase price and the tax, If I paid with a credit they would refund the shipping separately. The website still has this part in stock . We will not be doing business in the future.."
"Ordered a lawn tractor part through the chat line. Wanted to make sure part was in stock. I provided the part number to the customer service rep. She said it was in stock and thus it was ordered. Low and behold when I got the order confirmation it was a different part number. The customer service rep substituted a similar part....part does not fit... From what I can tell this may be common practice (to substitute). Called to to cancel and like others, told once a part is ordered it cannot be cancelled, even though it was no fault of mine. On top of that during that conversation the customer service rep tried to cross sell me filters for my refrigerator. Once delivered, called for a return authorization, sent me a UPS label with insufficient postage (package too heavy for label). Called to get new label, could not help me, system was down... Terrible experience... I will not use Searspartsdirect again. And I need some parts for my Kenmore refrigerator... will go elsewhere...to scared to use again..."
"These people are liars. They will tell you that they have canceled a back-ordered item and issued a refund as requested, but it is just a stalling tactic. I wish that I had immediately done a credit card charge-back when they failed to deliver as promised. Then I could have refused the package when it finally showed up and not have been out $50 for weeks, begging for a refund that was never going to come. Do yourself a big favor and get your parts elsewhere."
"having blown out a speaker in my less than a year old surround system i set out via the interweb to seek a replacement. fearing the worst i would need to to go through sony and get lost in a maze of parts, once i had the part number - i plugged it in to find sears parts direct had then supposedly in stock. not checking the reviews, i quickly ordered the $8 speaker and upgraded to the $16 shipping to get it to me before the crackling of the blown speaker got to me. only then did i see the hundreds of terrible reviews and comments about sears parts direct.....so much i was inclined to cancel my order (which is difficult and no shipping refunded) so i decided to wait it out as there was a minimal commitment. being ordered on a friday with a monday delivery estimate, there was little updated online on my order which made me become skeptical - however monday morning i was told it was on a truck and scheduled to be delivered - and received it promptly at 3:30 monday afternoon. it works fine, was in great condition and packaged well.
just thought some positive words were needed to compare to the amount of bad. maybe sears stepped up their game or responded to comments and the complaints but so far nothing negative here......now back to my big screen and bluray."
"Placed an order for 3 lawn and gardens items on 8/31/12. 2 of the 3 items shipped right away with all 3 showing in stock. When I got my order acknowledgement I noticed that the 3rd item was now backordered and that the person inputting the order had put 2 instead of one on my order. I called Sears immediately and was informed that they couldn't change the order. About 10 days ago (after many missed promised ship dates), I finally called them and said I would be contesting the change with my CC and they agreed to cancel the remaining item. Now the credit has come through, but for only one item. They can't tell me when the remaining item will ship. I've told them to cancel the last item. I'll do my best to never deal with Sears again even though I've been a loyal Sears parts and tools customer for 40 years."
"THIS IS A SCAM SITE!!!! I can't believe this is really Sears. My guess is it is an independent company scamming people under their name.
DO NOT ORDER FROM THEM!!!!
Use repairclinic.com instead!!!!"
"Never,but never buy anything from them. Once you order the staff YOU CANNOT CANCEL your order, not matter if they haven't shipped the item, you have to wait to receive the item then you ship it back. What a waste of money and time. Aside that their customer representative (named Joslin, from the cusmer cneter in Chicago area, Illinois, if she was hones) was claiming to sell me someting for one price, and I found that my credit card was charged far more. So be smart and avoid this company under any circumstances!"