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Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2013-03-13

"No problems at any point."


Verified
5/5

2013-03-12

"Have purchased items here before and they were wonderful. Called them to ask a question about an item and they were very courteous and helpful. Will buy from them again!!"

Detailed Review Benchmark + -
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Verified
5/5

2013-03-10

"Great service. I keep going back. Recommend them highly. "


Verified
5/5

2013-03-09

"Fast delivery and quick easy setup. Thanks for the great service. "


Verified
5/5

2013-03-08

"I wish you weren't an entire continent away. I spent an entire week looking at videos, reading reviews and digging in to upgrading my basic home setup. SCG delivered with everything I needed to make a decision. I only wish I could have physically seen the items before choosing. The work you put in to insuring your knowledge and experience is shared is simply amazing. Other sites seem to only want to tear down certain brands, push up others. You appear to deal with facts alone, letting the devices and products speak for themselves. My new system arrives today! I am excited to replace my system I have used daily for the past 6 years with an upgraded set that thanks to you, I feel I now deserve!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2013-03-06

"I purchased the grinder and used the free shipping option. It came well packaged and on time. The grinder I purchased works perfectly and the video reviews on your site were very helpful in making my decision. "


Verified
5/5

2013-03-05

"I am elated to have discovered Seattle Coffee Gear. I love you, my Breville Expresso Machine loves you and all the little coffee beans sing your praises.
Love and Kisses,
Your devoted admirer. Barbara Ponse
"


Verified
4/5

2013-03-05

"Great service. Wished they used FedEx. They are more gentle with the packages."


Verified
5/5

2013-03-04

"Very prompt service. Excellent delivery condition. Great experience overall. Thanks!"


Verified
5/5

2013-03-03

"Great information and resources available online to help you make a decision about which product would be best for your particular situation. Never felt like they were trying to sell me something I didn't need just to make more money. "


Verified
5/5

2013-03-03

"Seattle coffee gear delivered as promised with the lowest price I found, prompt shipping and on time delivery. I will definitely start using them for coffee and accessories in the future. Highly recommended!!"


Verified
5/5

2013-03-02

"The first espresso machine I ordered didn't work. A simple phone call(quickly answered by a live human being in their shop) and they determined that it was defective and cheerfully replaced it. In a couple of days I was up and running. Excellent customer service.
"


Verified
5/5

2013-03-02

"My Hario Mizudashi Coffee Pot arrived yesterday in perfect condition. I'm about ready to try it for the first time. My brother has one, told me about it, and loves it."


Verified
5/5

2013-03-02

"There are indeed parallel universes, as I discovered when I abandoned MR Coffee to purchase a Techniform Coffee Brewer and discover what real coffee tastes like. I'm a reader of Cook's Illustrated. If you asked for the time from a Cook's editor, he would tell you how to make a watch. One of their recent articles explained everything you need to know about coffee beans and coffee brewers and Techniform Coffee Brewers were at the top of their list as the very best of the best. "


Verified
3/5

2013-03-02

"Item on back order
web site stated that item was in stock

"