"Very good service. Merchandise was delivered on time and in good condition. Customer Service provided prompt feedback on questions posed and I was impressed with the extensive array of available online videos posted by SCG to demonstrate their products. I would Highly recommend SCG to my friends."
"Positive experience overall. I really love my electric drip kettle by BonaVida. The skinny goose neck pour spout makes it easy to control the flow of hot water over the grounds. Makes a darn good cuppa in short order! I think I'll be buying another BonaVida for my office."
"I've always had good luck dealing with Seattle Coffee Gear"
"outstanding service. shipped on time. great packaging."
"The experience was very good. The coffee came on time, the price was low and the web site contained helpful information. I will use the site again."
"Abused product for new.
I just took delivery of a thousand dollar La Pavoni which I intended to give to my wife for our tenth wedding anniversary. Sadly Seattle Coffee Gear thinks otherwise. What an afternoon I've had with these people.
I was patently sold a product that does not meet the online description or that of the salesperson which I spoke with. In short they sent me an item that has four obvious broken parts, two missing parts, numerous surface defects and, wait for it, is also filthy. FILTHY. The item they sold me is 'USED' and abused. They should be ashamed and embarrassed. The telephone calls I made and emails I sent indicated I was willing to put up with some of the problems as time is short for the gift but the rudeness on the phone was overwhelming. 'Well...That's our policy.' Well...That's our policy.' Like parrots. Unbelievable.
In short their 'policy' is to mail you used stuff then tell you to pay to send it back AND pay for the original free shipping or send two hundred dollars more to up-sell to another new machine. Thanks a lot.
I did a little research and according to other consumer complaint sites I'm not the only one this has happened to.
I use online retailers on a daily basis. Seattle Coffee Gear has a website full of glowing testimonials but no device to add your own review. If you comment on their YouTube account they post their own rebuttal then block you. How about that then."
"Great experience. Called to ask questions about a couple of machines and the staff was extremely knowledgable and helpful."
"I received the machine on time, on the 8-th or 9th of ordering, but I am disappointed with the quality of coffee. It is extreamly week, and the reason id the ginder is not able to grind fine coffee. The coffe discharge is very course. , even if I am using the finest setting. With chiepper espresso machines I had much better coffee. I will call you to see if there is any technical solution"
"Prompt service, Competitive pricing What more could you ask for
Thank You"
"Refurbished Solis arrived in excellent condition and works wonderfully! Fast shipping and easy to navigate website. I'm happy I found SCG! "
"Really good. Happy with the product, came in one piece. A little annoyed I asked for USPS priority expecting it in 2 days, and it came as UPS ground 3 day."
"Great company, I love gayle and Kat! Videos and reviews, website, prices, products, very much appreciated! "
"We watched and compared a few different models on Seattle Coffee Gear's website prior to purchasing the Saeco Via Venezia model. So far it has been a dream to use & after a few times using it, we have perfected the drinks we love the most! We would have been lost without their expert knowledge & helpful information!"
"I have ordered twice from SCG, and have been pleased with the ordering and shipping process. What I like most about SCG is the video presentations which seem to be available for each product. The videos provide excellent coverage of the usage, pros and cons of the product, including comparisons with similar items. You don't get that from the "Big Box" stores."
"We received our shipment in a timely manner and was very satisfied with my shopping experience. "