"took multiple times to finally get purchase of insurance to go through. haven't used plan as of yet, but must have issues w/website. QR scan quick access is not iOS friendly (attempted on multiple devices). have tried WOS, chrome, iOS and all would not take first time!"

"website is a pain to get to work
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"website not mobile friendly"

"Although you might want to check your mobile app.uploaded from your QR code. The form for filling out personal info was not user-friendly.; I wasn't able to see what I was typing in the circle, rather than a bar like I see on my desktop. "

"Looking forward to using your services (or not needing to!) I hope your customer service is better than SquareTrade!"

"Had a difficult time using the website on my cell phone"

"Thank you. This will be set my mind at ease."

"It took 4 tries to get the payment and item details entered without the website crashing. "

"Easy very easy and monthly payments available "

"some problems when using purchase buttons, and with the credit card 3 attempts were needed"

"easy to follow thanks again"

"it wouldn't complete my final order. It took me 20 minutes to figure out it was kicking it out because it didn't recognize Medora or because i had forgotten to capitalize it. either way, it doesn't tell you an i didn't notice that the word medora was highlighted in yellow........
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"We've always purchased insurance for our school issued devices from Seccuranty. Fortunately we have never had to use that insurance. I did find the website a bit glitchy and lagging and did have to fill out and resubmit the purchase order information multiple times before it displayed a message that the order was processed and generated a receipt. Perhaps it's slow because school is starting and everyone is doing the same thing.
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"In order to purchase the plan, I had to enter info over and over 4-5 times, because the web page did not work, sometimes disappear and back to the previous page. Very frustrating in time consuming. "

"It would not allow me to sign on and when I finally did, it took a very long time. The email with the link to create the password did not work and now I have to figure out a way to create a password to add the additional information such as the serial number of the product once it is received. "