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Featured Review


Verified
5/5

2020-07-04

Knowledgeable and Helpful

"Blake was knowledgeable of the products and very helpful. All the questions I had were answered and I was allowed to make an informed decision based on what was best for us. Thank you Blake!"


Verified
5/5

2020-07-04

4 July 2020

"I just completed a purchase with the help of Blake. Great resource you have, as he could understand my Maine accent and help find the correct product for me. Will look forward to getting shipment soon."


Verified
5/5

2020-07-03

Excellent customer service and honest advice

"I found Select-A-Bed just as I was about to finalize an order for the Sleep Number i8 360 bed. I was nervous about Sleep Number due to online review complaints about the quality/longevity, the misleading trial period terms and conditions, frequent complaints of rolling towards the center of the bed, and generally poor customer service. I experienced some of the poor customer service for Sleep Number during a couple of online chat sessions. I was delighted to learn of alternatives online and Select-A-Bed was the top recommendation. After some extensive research on their website and product comparisons vs Sleep Number, I contacted them for a quote. Blake ended up calling me to get more info on my needs to make a recommendation, plus he answered all of my questions and did a great job educating me on the options and considerations. I’ve placed an order for the Air-Pedic 850 and look forward to receiving it. I’m really happy to have found Select-A-Bed before going with Sleep Number. I ended up ordering an even better bed at a much better price than I had received from Sleep Number. Highly recommended!"


Verified
5/5

2020-07-03

Great service

"Great service, and very knowledgeable about the products."


Verified
5/5

2020-07-02

Mindful customer service and great bed

"I took some time comparing this product with the competition and after watching the video and the quality and the midsection support, as well as this company using Certi-pure in their mattress, I was sold. I purchased the 850.

When I called in to ask questions regarding the bed I did not feel pressured and the rep was very helpful.

I am looking forward to getting my bed.
"


Verified
5/5

2020-06-08

In response to mediocre service...we received a great response

"We received the extra padding on Wednesday evening and it’s been good so far. There is quite a difference in the adjustment of the firmness to softness levels and we both seem to be happier with the extra plushness. Thank you very much for taking to time to contact me and address all of our issues. We are proud to be able to say that we purchased a USA made bed and had great service!"


Rep reply posted 2020-06-10
A rep from Selectabed, Selectabed-Airpedic, has responded:

“Thank you for the feedback! It was a pleasure speaking to you on the phone. Let me know how the new layering system works for you. ”


Verified
5/5

2020-06-29

First Contact

"We just ordered our bed, (Mattress and Elite Frame) and Bryan was patient and cool under fire even when I asked him the same question for the fifth time some of which was due to a thunder storm in our area during the call. other than that, things went well and we will await the delivery of our order and will follow up when we receive our order. Thanks Bryan"


Verified
5/5

2020-06-27

Air pedic 850

"Ordering our new bed was a breeze. Our customer service rep Gerald was super knowledgeable and experienced. we can not wait for our new bed "


Verified
5/5

2020-06-27

Informative

"After much research between Sleep Number, Personal Comfort, and finally Air-Pedic (through Selectabed), I finally called Selectabed, and spoke to a very helpful gentleman named Blake, about the Air-Pedic 850.

After many questions (and patient answers) about whether the Air-Pedic 850 was the best choice for myself and husband, we decided it was the mattress to purchase. I especially like the six chamber 100% medical grade flexible Urethane air chambers the Air-Pedic. Blake suggested adding the Airflow Transfer System to the mattress since I tend to sleep hot.
We then went on to discuss the adjustable base made by Flex-USA Elite and its many features, the mattress protection cover, and sheets. During all of this, Blake was thorough in answering my questions.

We also discussed the return policy which I sincerely hope I will never have to use. I will be sure to call Selectabed right away if something could improve my sleep on my new mattress.
Blake emailed me the price of the AP 850 with the Airflow Transfer System, the Flex-USA Elite Adjustable base, the mattress protector for a split California King bed, and shipping costs. I was very happy with the below $6,000 price tag. What a nice sale price! This was at least $2,000 less than the price I had for the comparable Personal Comfort system. Called Blake back and made our purchase.

Now, while I am anxious to try out our new bed, I will wait patiently for five to six weeks in will take to make our mattress and ship my order.
"


Verified
5/5

2020-06-26

Great service experience

"Worked with Gerald on ordering a 850 air bed along with the adjustable frame. Did a great job taking time to answer all my questions and pros and cons of different configurations.
Would purchase again!
"


Verified
5/5

2020-06-26

Blake is Amazing seller

"today blake had attended us, very good attention and explanation, especially the development and explanation about the company, the strength, and above all guaranteeing that we would have the best product in the American market and endorsement of product guarantee, thanks can’t wait until this incredible 850 we chose with my wife"


Verified
5/5

2020-06-25

Waiting with Anticipation

"
I placed my order with Blake. He did an excellent job helping me make a decision. He was thorough, informative and answered all of my questions completely and without hesitation. I'm looking forward to receiving my 850!
"


Verified
5/5

2020-06-25

No pressure sales

"I called to ask a few questions after researching the internet for a new mattress. Gerald was very knowledgeable about the mattress I have owned for 15+ years and very helpful in comparing to the mattress I was considering from Selectabed. At no time did I feel he was talking down the competition. Nor did I feel pressured to make a decision or a purchase right away. I would do business with the company again based on the customer service experience with Gerald. "


Verified
1/5

2020-05-12

Communication after order regarding shipping and delivery is lacking!

"Tomorrow will make 7 weeks since I ordered my bed and all I have heard back from the company is, "I do apologize any confusion but when we spoke I mentioned that the time was approximately 3 ½ weeks for production." Sure, 3 ½ weeks I can understand, but 7? Not even an apology for the delay. Communication was great in the beginning, hence my 5-star review after placing my order. However, at the 7-week mark, I'd have to say 1-star is the best I can offer."


Verified
5/5

2020-06-22

Answered questions well

"Pleasant person and helpful "