ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.20/5
Chance of future purchase:
4.48/5
Shipping & packaging:
4.45/5
Customer service:
4.61/5
Return/Replacement policy:
4.69/5
Featured Review


Verified
5/5

2022-04-19

Great experience purchasing timeshare.

"I had a recommendation to purchase timeshare from another owner. When I contacted Sell My Timeshare with a potential purchase they helped to negotiate the deal. The process was quite simple and all needed paperwork was provided. I was skeptical but now that I now have completed this I am glad I purchased this. This was a very good value compared to buying through Sheraton Flex."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-04-13

Not as expected

"Promised a lot before we committed, and the experience has been very frustrating. The people were nice, but the hastle and time it took to get it all done were not good. In the end, I still don't know if I will have the benefit of having a place to stay this year, or bank it until next year. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-03-09

Review

"Ben Cochrane at SMTN.com was fantastic, helpful, paid attention to details, and was very helpful. SMTN.com coordinated with Timeshare Closing Services LLC, which was a smooth process. A++ service and highly recommended. Selling your timeshare can be highly stressful and confusing. Ben made the process understandable and navigatable. If I needed this service again, we would not hesitate to return to this company. Thanks again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-23

My selling experience

"Experience was great. Everyone was well educated about the process and everything went very smoothly and quickly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-19

Purchased Additional Points

"Im a realtor and wanted a third party in between me and the seller. Someone to scream to if need be. However, there was no screaming at all. They passed my messages to the seller. I got what I wanted, the transaction went smoothly and I have referred some friends. I got a good deal and so happy I came across SMTN."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-18

time to share

"very helpful and patient- was able to get me what I wanted at a reasonable price-thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-02-18

Timeshare sale

"Thanks for your help in getting our timeshare sold. The thing I appreciated the most is that I got what I was promised. The team I worked with was very clear from the beginning what it would take to get this done an how much commission they would charge, which was a little high, but I was good with it because they were upfront about it. No suprises. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-02-17

Will be back

"The realer Steve got back fast and super responsive. The information was clearly explained and supportive. The deed company communication was great as well. Even everything took place online, I felt secure in everything step. Now im enjoying my first Hilton owner experience. No complaints "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-16

Exceptional and Trustworthy Service

"I Found SMTN through my internet search. I wasn't sure what to expect and unsure if this was a legit business or a scam. I did my due diligence of checking on this company and my timeshare agent. I worked with Ryan B and he was very responsive to all my questions via email, text or phone call. Ryan B. quickly found me a listing in my price range and even got it lower than asking price. I appreciated that. The paperwork was quickly completed and executed. Closing will take a few months but that was expected and working with the local title company in my area made it easy and comfortable. I highly recommend Ryan B at SMTN if you are thinking of purchasing a timeshare.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-14

Westin Ka'anapali Ocean Resort

"Great experience working with SMTN on my purchase at Westin Ka'anapali with Thomas Jackson. Everything went smoothly and even with a couple adjustments we had to make to docs, the team was great to work with. Look forward to years of use."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-11

Great communcation

"This was a great experience. Being my first time buying a timeshare, I was surprised by how easy it was. SellMyTimeshareNow made the process simple, answered all my questions, and returned my calls in a timely manner. I'm very happy with the service and I'm looking forward to enjoying my timeshare for years to come. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-02-10

Easy Peasy

"My experience with buying two timeshares was a very easy and feel that everything was handled in a timely matter!
My questions were answered by staff that were very knowledgeable.
We were given a tour of the whole perimeter and were happy to buy in as a shareowner!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-07

Great Service

"My wife and I just recently purchased a week timeshare in Marco island, Florida, using Sell My Timeshare Now. We have used this company in the past. We called and were directed to a person who quickly found us what we were looking for. The agent negotiated a price and supplied all the paperwork. The closing was done without any problems. We are very happy with Sell My Timeshare Now. We would highly recommend using them to buy or sell your timeshare."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-02-02

Time share sale

"We decided to sell our Las Vegas timeshare after having owned it for 41 years. Everything went well with the transaction but the problem was that it took 8 months from start to finish. I was told originally that it would take up to 120 days but it was much longer. Is it because we reside in Canada and extra paper work may have been required? Also we had to wait for the sellers to send in their required information. But all in all we were quite satisfied with the service and we were updated on what the next step should be."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2022-02-01

My experience with SMTN, great service but be careful with the product you purchase.

"Hi, just a short note to talk about my experience with SMTN company. My comments will be in 2 parts, the company and the process. As far as the company, great service, especially my sales rep. Steven P., he was always available to answer all my questions and I did have a lot. He answered with patience, knowledge and promptly, these days, that is rare. SMTN followed up with me and met all their commitments. What they said , they did and was much appreciated. Now the disappointing part, I purchased Embark - Diamond Resorts points, the process with SMTN started in May 2021. I am writing in February 2022 and I paid my points in full, but have not received anything to date, no confirmation from Diamond Resorts, that I am the owner of the points, not cool. I find it un acceptable, this is not SMTN’s fault, I believe that 2 things could be the problem, either Covid has hurt this process or Diamond Resorts does not like when points are sold between people, I believe they want to have control as they make money on the points, therefore creating prolonged wait time. Obviously, I would think twice before purchasing this type of product again. Finally, I truly believe that
if you use the services of SMTN you will very happy with their professionalism, follow ups but you better be patient. Again, thank you Steven for your guidance through this process, you are the best and I strongly recommend your services. Daniel from Canada
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges