"Should not take 3 weeks to ship 8 quarts of ATF."
"Dashcam never shipped. Terrible "
"I ordered parts online 1 month ago and have yet to recieve the parts or a shipping notification."
"Not sure I can shop anywhere else. Thank you Eric"
"Got the parts I wanted cheaper than auto parts store. Plus the people at the counter were very helpful because the parts department guy left even though I called and said I was on my way & got there @ 3min till 6pm & he was gone but they got it for me even though it wasn’t there job! Very happy!"
"I understand parts can be on back order but it’s been 2+ weeks for an OEM radiator. No updates. No communication. I’m most likely going to file a chargeback "
"It’s been 14 days and my order still hasn’t been shipped. In the modern day of online shipping, I have never experienced a delay this long."
"Not worried yet. But I am looking to receive a formal order email and shipping date estimate. "
"Very sliw order shipments"
"Items are always well packed and shipped in a timely manner. When they have special promotions, they get a large influx of orders so shipping isn't as quick as other orders but that's to be expected. "
"Got the trifold sienna mat at a great price and ahipping.Will definitely recommend "
"I'll keep coming back to Serra for my Toyota parts as long as their great prices and service remain."
"Process went smooth, received parts in a timely manor. "
"Just get the best parts for the same price as aftermarket. And do it with Serra Toyota of Decatur. They particpate in the Toyota parts program, are quick to deliver, and the parts are always high quality. "
"Slow response times, nice when they do respond though. It does seem however, that if you are a online parts customer they treat you like dirt and don't really want to help you."
A rep from Serra Toyota of Decatur, SerraDecaturToyota, has responded:
“Unfortunately these sales create hundreds of orders and ordering at the end of the sale just puts you behind so many and only so much can come in and go out each day even tho we do work 7 days a week during these sales the shipping times are long, non sale shipping times are normally 24 hours excuding weekend and holidays.”