"The Parts Department was more than helpful, friendly and professional. Thank you."
"Serving the Toyota Community!"
"I ordered some parts for a brake job I was doing on a time constraint and they made sure I had all my parts as fast as possible. I was shocked at how quickly I received them. Their prices for parts were slightly, and I mean ever so slightly, more expensive than other dealerships but with the $200 shipping credit, they were significantly cheaper overall. Would highly recommend! "
"I get most of my Toyota parts from Serra. Eric Francis is always great to work with."
"It will take forever to get your parts shipped from here. Cards are charged weeks in advance of shipping.
Refund was issued within hours of this review. "
"Spoke with Bradley when I called and he confirmed my parts were in stock, and he was very knowledgeable about each and every item. Eric then emailed me a detailed confirmation once I placed my order, and although he was extremely busy, he sent my parts out as soon as he could because he knew my car couldn't be driven without them. Bradley and Eric went above and beyond, and were absolutely fantastic! Will make them my first stop when looking for parts again because of those two great guys!"
"Eric was helpful w questions good prices and fast shipping "
"Bad experience this time, not recommended "
"We placed a large order online. It shipped within a few days, was packaged really well and everything we ordered came."
"Over 9 days and I still haven't received an update on when I will be receiving my parts. Order still states, "processing". These are not special order parts and should not be back ordered. My order consists of coolant and transmission oil, you cannot tell me that you're an authorized dealer and don't have these parts in stock. I would like an update on order or a refund."
"I ordered a part during a sale and received very prompt and courteous service from the staff. The only issue is the wait time for the part, 4 weeks till shipping. "
"Placed the order on 8/26. Emailed the store to follow up on 8/28 and has not received a response. Called the store to check on the order on 8/29 and was told to use email instead.
Update 9/2: received a response and a timeline. There are approximately 1000 orders ahead of mine. Will update again once the order is received. "
"I still haven't received my order, still processing?
What kind of scheme is this?
Getting the order in was another hassle.
"
"Great experience with rep on order part and on sale with internet purchase. Leave in Florence but this reaction cause me to make trip to Decatur."
"Was charged for parts that I ordered, the parts have not shipped and was told it would take an additional 2 weeks to ship. Then why would you charge my cc now. It’s not a “hold” on the cc, they processed payment and I’m still waiting for the items to be shipped. "