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Product & services pricing
0.00/5
Chance of future purchase:
4.43/5
Shipping & packaging:
0.00/5
Customer service:
4.17/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-08-23

Great experience!

"My order came with all items in a timely fashion. "


Verified
5/5

2024-08-22

Great service!

"Ordering was fast, easy and efficient. Communication was great also!"


Verified
2/5

2024-08-20

Super slow shipping. Still no tracking number 7 days after order was placed.

"Price was great, time to ship not so much. "


Verified
5/5

2024-08-20

Went above what i expected

"I originally ordered a wrong part unknowingly. I emailed to check for a tracking. But found out that one part was ordered incorrectly. Eric emailed me back right away informing i made a mistake let know which one to order. I had the problem before ordering online at other toyota /lexus online dealers. But this time was corrected before shipping. Because these items are not refundable. Thank you so much for not letting me waste my money. Definitely will be boommaking your website for future purchases "


Verified
5/5

2024-08-19

Auto

"Order was shipped fast and arrived fast."


Verified
5/5

2024-08-19

Absolutley Best Dealership for SUPRA PARTS

"I recently had the pleasure of working with Eric Francis at Serra Toyota of Decatur, and I can't say enough great things about the experience. Eric is not only incredibly knowledgeable about Supra parts, but his attention to detail and commitment to following up on stock items is truly phenomenal. His professionalism and dedication made the entire process smooth and stress-free. Serra Toyota of Decatur a is fortunate to have someone like Eric on their team, and I highly recommend them to anyone in need of expert assistance and outstanding customer service."


Verified
5/5

2024-08-19

Excellent

"Excellent. Delivered fast. "


Verified
5/5

2024-08-19

Great service.

"Shipped very fast. Thanks. "


Verified
3/5

2024-08-14

Glass replacement

"Hi,
I am very happy about the response time on my most recent purchase of a rear quarter glass replacement. It arrived sooner than expected and was packaged very securely. The reason I gave a lower score rating is that it did not include any information regarding torque specs for how tight to tighten the bolts when attaching the glass. I reached out to the parts department to ask what the torque specs should be and I have not heard back. I would hate for my new glass installation to shatter because I inadvertently overtightened it.
"


Verified
5/5

2024-08-07

Online parts ordering

"The service is always top notch "


Verified
5/5

2024-08-07

Parts Dept - Extremely Courteous

"The parts guys loaded my parts for me, shook my hand, and thanked me for my business when I left. That's old school service and I appreciate that."


Verified
5/5

2024-08-06

Parts

"Parts availability and pricing is OUTSTANDING!!! The online store is easy to use but in those rare occasions when I need information I know I can call or email the parts department and receive expert guidance. Thank you!"

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Likelihood of customers making future purchases

Verified
5/5

2024-07-29

Fantastic fit &price!

"Cheapest way to purchase genuine Toyota parts plus free shipping to my house!"

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Verified
5/5

2024-07-27

Order

"Great experience. It was a great deal as well. Thanks"

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Verified
5/5

2024-07-17

Smooth Transition/ quick response

"Eric helped me get my order shipped as fast as possible . Got my parts in a timely manner no issues no problems. Reliable with quick response.
Looking forward to placing my next order soon . Thank you all who make this process smooth.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service