"As I said in the title, it's a mixed bag. It's hard to find parts the way the website is set up - much easier to look up parts elsewhere and just plug in the factory part numbers here. Also, delivery times are never particularly quick, and often slow, honestly.
That said, you absolutely cannot beat the price and order processing/order history - both outweigh the negatives for me, personally. Plus, if needed, an actual human is only an email away (pretty reasonable response time there.)
I feel 4 stars is appropriate, but it would be 5 if the website functioned better for parts lookup and the orders were dispatched a bit quicker. On the whole, I really appreciate this option for genuine parts."
"Best price. Best service. Nothing like owning a Toyota. "
"Title says it all. After ordering a week ago, no follow-up email indicating the part has shipped. "
"They will not respond to my emails and they will not help me over the phone. I guess it’s time to take a trip to Alabama and teach them some manners from the West Coast."
"parts arrived quick and easy to deal with. very transparent on your order and when it ships. "
"I ordered carpets for my vehicle more than a week ago. So far, I have not received any update on my order. I called to check the status of my order and I was told the order would take two weeks. I would not have ordered it from this dealership if I knew it would take that long."
"Ordering was a pretty smooth process, shipping delayed because of unbelievable amount of orders they received while the discount specials were going. I have received a quick update on shipping time and I’m very satisfied."
"Service department was excellent in helping me get the OEM parts at a good price for my Taco!"
"My order came with all items in a timely fashion. "
"Ordering was fast, easy and efficient. Communication was great also!"
"Price was great, time to ship not so much. "
"I originally ordered a wrong part unknowingly. I emailed to check for a tracking. But found out that one part was ordered incorrectly. Eric emailed me back right away informing i made a mistake let know which one to order. I had the problem before ordering online at other toyota /lexus online dealers. But this time was corrected before shipping. Because these items are not refundable. Thank you so much for not letting me waste my money. Definitely will be boommaking your website for future purchases "
"Order was shipped fast and arrived fast."
"I recently had the pleasure of working with Eric Francis at Serra Toyota of Decatur, and I can't say enough great things about the experience. Eric is not only incredibly knowledgeable about Supra parts, but his attention to detail and commitment to following up on stock items is truly phenomenal. His professionalism and dedication made the entire process smooth and stress-free. Serra Toyota of Decatur a is fortunate to have someone like Eric on their team, and I highly recommend them to anyone in need of expert assistance and outstanding customer service."
"Excellent. Delivered fast. "