"The selling experience was great. Very friendly service in that area. However, my machine isn't sewing at all. I have tried requesting help and have been unable to receive any service at all. I think I will really love the machine IF I can get it working. I hate that I haven't even had it but for two weeks and can't even enjoy it yet. "
"Great staff...very customer oriented."
"Great service and quick shipping! Love, love my new Babylock Chain/coverstitch presser foot. "
"Unfortunately, the order did not come as promised. I purchased the bonus package and I never got it the Bonus (needles, bobbins and a $50 gift card). I eventually received the needles and bobbins but I am still waiting for my gift card :("
"Great service and prices. Received the item quickly and am very pleased."
"Love the machine. It has everything I need. "
"quick shipping, very pleased with order. Love your website."
"Everything was great just seemed to take a long time to get my machine"
"My quilting machine and frame arrived quickly and the order was accurate. I was very happy with the special new years sale!
I got what I wanted for a great deal!"
"Very nice machine, but still need to fine out how to baste. .making a quilt. ..everything else is awesome! !"
"Excellent customer service. I ordered a buy 2 get one free. When the notice of shipment was sent to me I noticed only 2 had shipped. The person on the phone said she would contact the shipping department to correct the error. Only 2 arrived. I called the company and the person on the phone told me the other product was being sent immediately and apologized for the mix up. Within a few days the missing product arrived as promised and no shipping charge. I would order from this company again."
"As I have indicated "five stars"
Marisela"
"Great customer service. Thanks."
"sewing machines plus met all of my expectations. Everyone was professional as expected. It was a satisfying experience."
"I have dealt with this company for over 5 years and have never had a problem. When I've had a question on any product. they were dealt with professionally and in a timely manner. I will continue to use them in the future."