"The order process was fine, although the shipping should not have taken so long for the cost.
My biggest disappointment is the product itself. It is tiny. It looks like it should be a sewing caddy for a child. I don't understand how any reasonable person who knows anything about sewing would think that a caddy that small would be:
1. Worth that amount of money, and
2. Any use to an adult who sews.
I was really lookng forward to this as a gift for my mother. It is not even close to what I thought I was getting."
"Fast and easy transaction. "
"I got my bobbin holders very fast with the USPS priority mail. On the other had I got my Machine tote very slow with UPS. At one point I thought there was a problem and even called the company to see if it was still coming. It did finally come after my class that I neeeded it for.
"
"I was very happy with the outcome of my order."
"second time I used machine it would not work,,,called repair and they were great , tried to solve problem over the phone,,had to send machine back,they are sending me a new machine as it can not be repaired. service was good but wish I did not to have to send it back,"
"Thanks so much for verifying hours of operation at our shop."
"All was good...very frerindly."
"I believe the sewing machine will be able to perform the task of sewing new isinglass (canvas) for our boat. My concerns are the lack of instructions on how to use the machine and the base around the machine seems flimsy "
"I still have not received my order placed over 3 weeks ago (12/23/14); granted those weeks included Christmas and new years. For days and days the order status simply said "order approved". Last week I contacted Sewing Machines Plus to ask when my order was expected to ship. I received a response a couple of days later, from a very nice employee- both by email and phone message explaining that she was sorry about the delay and that there may have been some sort of unrecorded back order--although she couldn't tell for sure. She looked into it further and found that my order should arrive on Saturday (1/10/15) via USPS. However, I still have not received it (today is 1/14/15). I have been tracking this order ever since communicating with Sewing Machines Plus; the delay now appears to be an issue with the USPS who keeps pushing the delivery date back. (USPS tracking showed that the package was stalled in Richmond, CA for a few days). USPS now says the package should arrive today (here's hoping!)"
"Received my order on 01/14/15- had hoped to receive it sooner .
Very good quality chair- easy assembly, but directions are mostly through photos- very little written instructions."
"The plug that goes into the machine had to be grounded with a sander, because it failed to make contact and was not working."
"Very satisfied with product , one piece was the wrong part but was taken care of , one small crack in part but we will live with that , over all very nice works perfect , thank you "
"Still waiting for arrival. I ordered one sewing machine and that one was on backorder, so I ordered another one, that one was on backorder too. So I am still waiting , hopefully today."
"Exactly like I wanted. Good job!"
"I asked them to delay shipping so we would be sure my daughter was home..
Item was not as sturdy as we thought it would be...
So aren't sure it we will keep it or exchange it..
Experience with Sewing Machines Plus/shipping was great, it was the product we aren't thrilled about..."