"Easy - received within the days promised - perfect!!!! I'm good to sew sew sew!!!"
"I need to return a power cord. I received the wrong one. No response on how to do that. I have since then ordered another cord and it fits.
I have requested twice, this is the third request.
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"I got it very quick and it was well packed, thank you for that, I'm still trying to figure it all out but it is so quiet I have to keep checking it to make sure it's still on! I love it! I will recommend you to who ever needs some thing you have, I know I'll be ordering more things! Very happy,Thank you"
"Love this site for ordering... they list my exact machine with the parts so I know it is going to fit before I ever even place the order. They ship fast and they follow up! "
"Bobbin casing was the exact replacement from my machine."
"I ordered several generic items and one machine specific item. The machine part was wrong and does not fit.
I'll contact the company to see how to resolve this.
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"My order came very quickly and the pricing is incredible compared to the local Bernina dealer! Have ordered other things before and would not hesitate to order again as my need arises. Great company!!"
"It was helpful to find a source for my uncommon bobbin size. "
"I ordered a part that I needed for my 30+ year old sewing machine. The part arrived quickly, and was exactly as described. My only complaint would be that it didn't tell me how to install the part (air hose for a foot pedal) but I was able to find a video online that showed how to open up the pedal mechanism and from there I was able to easily install the new hose."
"Sent the wrong parts and 6 weeks later they have not responded to 4 emails and a phone call. Terrible customer service. Never again. Buyer beware."
"I ordered several sewing machine feet & needles on April 29. After 23 days I contacted the company by phone. I was told my order was in shipping & would be shipped the following week. No explanation why I wasn’t sent an email about the delayed order. Very frustrating experience talking to customer service person and I asked to speak to the manager. While explaining how disappointed I was with the service I did use the word, “D- mn.” A week later I received an email saying I had cancelled the order. I hadn’t cancelled the order so I’m guessing the manager cancelled it! I know I’m at fault for becoming frustrated and saying a swear word. I apologized for my language. Because I inquired & expressed my frustrations about where my order was, Sewing Parts retaliated and cancelled my order. I’m not sure the company even knows I didn’t cancel the order. Not a great way to do business.
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"The products I wanted were easy to search for and delivery was very speedy, especially considering all that's going on."
"The sewing foot I ordered arrived quickly and was exactly as described on the website. "
"TL;DR version: Misleading website. Sold me things not actually in-stock and processed full payment without shipping any of it.
Full version below here:
I placed an order for some fabric squares, a bobbin cover plate, and a bit of machine oil on April 12. I only placed the order because all items were indicated as being in stock. In light of the CoVID-19 pandemic, I expected longer-than-normal processing time.
This week, I noticed they had processed the payment on my order, which I figured must mean that the order was on its way. When I checked the order status, though, it was still "pending." So I called customer service. They said that my order had been "approved for partial shipment" -- meaning they charged me for the full order, but were going to ship only a part of the order, and there was no guarantee when even that partial shipment would occur, let alone when the remaining fabric and cover plate might be in stock again.
When I noted that these items were all showing "in-stock" when I placed the order, the customer service rep. told me that the website was updated on April 17 to reflect proper inventory statuses. I found it pretty interesting that she knew the exact date from four weeks ago that the website had been updated. Presumably other customers expressed the same frustration. Even more interesting was the fact that I never received any correspondence informing me of any of the changes -- just an out-of-the-blue full payment processing for goods I might receive in a month or two (who knows when?).
This, to me, is consistent with a shady practice I have noticed in quite a few places unfortunately. People selling things that are popular now, without highlighting that the product is not actually available and might not be for months. Capitalizing on the CoVID-19 economy to sell things that people otherwise would not buy. Not a fan at all. Major turnoff.
On the plus-side, when I called in today, they did say they will cancel my month-old order and issue a refund. Hopefully that won't take another month . . . And hopefully (but extremely unlikely) others in a similar situation will all get refunds as well instead of fabric they don't need in August."
"Arrived quickly and just what I needed!"