"I was referred to this site by a friend, I ordered my husband two sets of earrings one set of " Black diamonds" and another set of unisex studs, the quality of this stuff actually matched the prices cheap. One of the "Diamonds" were missing, I guess you get what you pay for. I will not purchase anything else from them again nor will I refer people to this site."
"I ordered a B-day gift on 4/19 well in advance for the drop dead need by date. 10 days later, nothing. I emailed & a terse response was given that my package had not even shipped out till 5 days later ( even though I had a tracking number from THAT days placed order )! I was told it was in its way. On the drop dead due date I was told that there was nothing they could do until 3 weeks had passed!On May 11th I asked for a refund. VERY, very dissapointing. Too many other sites to order from, which I will do in the future!"
"I ordered two things. The estimated delivery date came and went last week. The tracking had it nearby; now it's in another state. I wrote the company and they just said they'd pass my complaint along. Thanks for nothing. I can't judge the merchandise because it hasn't come. They use UPS, then switch to USPS mid-shipping. It would be faster to send it by pigeon."
"WOW, Shadora...such an AWESOME company!!!! I can't say enough good about my experience with them!! I recently recieved an order that wasn't "quite right". I sent a msg. about what was wrong and had my response almost immediatly!! It didn't take long at all, in fact I was the one wth more questions tbe sure I understood right (because I am NOT used to such great customer service and satisfaction)and those questions were answered within minutes! And the BEST part was that the problem I had was "fixed" that day without ANY problems!!! I have NEVER had something resolved so quickly without being treated as if I was doing things wrong! I can't tell you how Very Happy I am with Shadora!! Thank you so much for having Beautiful items, Great prices and Wonderful customer service!!! You WILL be seeing orders from me again!!!!"
"Excellent customer service! I had an issue with the post office not being able to deliver my original order as addressed. I waited a few weeks but it was never sent back. I reached out to Shadora and they reshipped my order and I received in a few days. I will be ordering from them again. Jewelry was cute and affordable."
"They are excellent merchants !!! Their products are great too!!! Highly pleasing to the eye and easy on my wallet so it's a win-win!!! Plus their customer service is something other stores should imitate. They are willing to go the extra mile and find out information on the products such as content of certain metals in the items. I use this store all the time to buy quality good that my girlfriend wont feel guilty about me spending the money!"
"Great products at great prices. I love Shadora, always a large selection at very fair prices. Buy an item you won't be disappointed."
"I love Shadora. Every holiday, birthday and just because, my husband surprises me with something beautiful from Shadora. This last Christmas I received a beautiful Kate Middleton ring. But it was faulty (this is not typical, I've gotten about 20 pieces from them in perfect condition, this is an exception). After the holiday I emailed Shadora customer service. They immediately responded with apologies and offered credit or a refund because they did not have my size any longer. I loved this ring and delayed an answer until recently when they got a new order of this same ring in my size. I contacted customer service and they shipped a replacement ring in the mail to me the next day! I will always look at Shadora when shopping for jewelry first and recommend my friends do too."
"I did find my order number but on the date I don't know but approximately 6 to 8 weeks ago. My order cost was for 54.98 and order number was 101710298. That's all I have. I hope they can ship this order as soon as possible. That would make me happy and keep me as a returning customer. To whom it may concern, thank you Walter Fisher, satisfied customer."
"I am a new customer and have been pleased with my purchases. Lovely items and excellent and prompt customer service. Shipped fast as well. Thanks so much. Highly recommend."
"I have purchased 3 things from Shadora. Each thing has been absolutely beautiful and definitely more than I thought I'd get for what I paid.
My third order, I didn't receive, but contacted Shadora's customer service via email. They emailed me within the next day or so. Within about 3 days of email correspondence, they informed me they were re-shipping my order. The order had apparently been processed AND delivered. The fact that my mailman probably misplaced it or stole it and Shadora is willing to replace it is awesome!"
"What a wonderful company! I ordered some xmas gifts thru Shadora and scored a free gift as well. The jewelry & the jewelry box that I ordered were in excellent condition. Nothing cheap about it, great find for great deals. I'm a repeat customer - just bought my daughters birthday gift from them the other day (her birthstone, hope she loves it!). I've let all my friends know about this 'gem' of a site!"
"They shipped me the wrong item then when I contacted them, they forgot to ship the replacement item, and finally when they did end up shipping it, they shipped it to the wrong address. They have been a pain the entire way. Do yourself a favor and DON'T buy from them."
"An HONEST review of Shadora.
I would give Shadora 10 of 10 stars any day.
I have ordered nearly 10 items from them so far and have been very happy with each and every item I've gotten.
Their products are genuine and I have to let everyone know that YES, people do make mistakes!
I have ordered two pairs of earrings so far and I had one with a bent post, so I unbent it! I just pushed it with my finger. There, fixed.
I have ordered a large ring that is BEAUTIFUL & I ordered a 22" chain. I did accidently receive a 20" chain but it was SO pretty & a slightly different style that shown on the website (a much pretty one in my opinion) that I kept it & even ordered 3 more today!
Shadora, like nearly all online sites, has a return/refund policy that the buyer has to ship the item back. I too run an online store that uses paypal and that is also paypal's policy. That is part of buying online.
The long and short of it is, Shadora has amazing QUALITY jewelry. Worth way more than you will ever pay on their site. Their communication with their customers is great, even if you are rude and don't understand their policies, they still try to satisfy their buyers."
"I ordered a gorgeous pair of earrings. They had the beautiful purple amethyst stone with little diamonds around it. They are studs and are perfectly comfortable, even for me who has sensitive ears... I had great feedback after some shipping questions for Shadora and my item came in the mail very shortly. It arrived very safely packed, in a nice jewelry box. I really love this pair of earrings and I do not regret purchasing them one bit. "