ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2015-01-06

"I would never recommend ordering anything from this site. My order was placed and paid on September 30, 2014. It's been more than three months and I still have no answer and no clothes. I trusted in this company and i spend more than 200 dolares (221 $) and now i have no clothes or money. I have been in contact with online help from two months ago and they dont give me any answer, They just say be patient and check back in 1-2 days. I have visited my local post office and they have no information regarding a package with that tracking number, making me wonder if I will ever receive the package at all. I just want my money back, This has been for me a scam. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-01-06

"A friend of mine told me about Sheinside after a rather disappointing mall shopping trip. We had been searching for outfits to wear to our high school reunion and I had no luck what-so-ever. It was important to me to look good because I had lost a lot of weight since high school and there were quite a few people I wanted to bump into. With that being said I found nothing great at my local mall and am so glad my friend directed me to sheinside.com. There was a huge selection of gorgeous dresses and the one that I picked out fit me flawlessly. I was definitely pleased on the night of my reunion and received lots of compliments on both my looks and the dress. I had a wonderful experience with this company and will definitely be ordering again in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-01-06

"Excelente servicio muy buen precio el producto es igual al de la foto. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-01-06

"I love Sheinside, i always find what I want. The products always fit perfectly.
The quality is perfect and prices are very low.

Thank you Sheinside for always having the latest trends at the lowest prices.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-01-06

"Very happy with my order! :-)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2015-01-05

"Great products, well organized wesbite easy to navigate. The only complaint I have is that it took way to long for the items to be sent, I waited over 5 weeks for my items."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2015-01-05

"This online shopping experience is the worst I have ever had. The website wasn't clear when differentiating between shipping and billing addresses. They didn't let me "review" my order before it went to the "purchase" page. When I tried to do the online chat to problem solve, the person I was speaking to didn't immediately respond in the conversation and that process took over an hour to resolve (it made me wonder if they were using a translator to figure out the conversation). Then my order took over a week to "process" even though the items I ordered were supposedly "in stock". They told me after I ordered that my order would not arrive before Christmas (I ordered a week and a half before Christmas) unless I used expedited shipping, which I did and the order arrive after New Year's. The 3 items we ordered were all too small. One item was a tunic sweater that is "one size fits all" and seriously might fit a child but certainly wouldn't even be considered a tunic. I was so disappointed in the service and quality. I would NEVER recommend this site to anyone. I can't understand how they stay in business! I can't even return the items because no packing slip was included in my order! I am regretting that I gave my credit card number to this company. YIKES!
Update-
I wrote a review on this site for Sheinside on January 5, 2015 after I had trouble with an order I placed at Christmas. I have had thirty-five e-mail correspondences with this company, YES 35! After I wrote an unfavorable review, the e-mails increased and each one ended with “could you kindly revise the comment as well as star ratings into positive ones for us please?”(exact wording). With what I have experienced through this online purchasing experience, I cannot in clear conscious give Sheinside a positive review.
Now, saying that, after MANY emails back and forth, the company FINALLY sent me a postage paid slip to return my item. I returned the clothing with the label provided. The company then e-mailed me to tell me I sent the item to the wrong address…with the slip THEY provided! They wanted ME to follow up with the Post Office to track the package. Are you kidding me? This has been my experience with the customer service. They want ME to do their legwork. That is not customer service. That is “customer –you-do-the-work”. Ugh! In the end, they were mistaken and the label was correct after all. The item was returned to the correct location and I was given a full refund. This is all good BUT it took so many emails to make that happen! Now that this experience is finally over, the dispute department keeps e-mailing (harassing) me to change my review of their company because they refunded my money. I was going to go away quietly and not post my thoughts again but they have pushed me to add this second review. I WOULD NOT RECOMMEND SHOPPING FROM SHEINSIDE! The prices seem great BUT the hassle of dealing with the company is just not worth it! BUYER BEWARE!


"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2015-01-05

"Ordered this on December 19th, 2014 and it just came now, only to find out it is 3 sizes smaller than it should be! I ordered a medium and it fits like it's an extra small for a little kid! This is ridiculous. Smh. This is a reason why I hate online shopping. It takes more than 3 weeks to arrive AND it's the wrong size. How do I get my refund? "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2015-01-05

"I ordered two sweaters and three blouses over a year ago and I still wear them and get complements on them whenever I wear them. The price was really great and the quality for the price was really great too. Great value and unique styles. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2015-01-05

"todo esta hermoso, las tallas fueron las correctas, la calidad de cada uno de los artículos fue la esperada. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2015-01-05

"the clothes are really cute! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2015-01-05

"Some of the items were fine (scarf and headbands) but the others are quite thin and flimsy. Two of the items are not wearable due to the arms being very small. They are definitely not the size large that were ordered. They will not be worn. Also, when I ordered it showed that items would ship within 24 hours and they did not. I had to contact someone twice and, even then, they arrived 2 1/2 weeks after I ordered. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-01-05

"I am satisfied with the store.
The order came very well-made and I love it !!
the quality is good and excellent, recommended to many friends for the good care and diversity of models of clothes and accessories.
I am very happy to buy in sheinside
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2015-01-05

"Took forever to get my clothes, but once I got them I loved them! The "one size fits all" sweaters are a pretty good size, the blouses I would recommend ordering up a size. Happy with the products. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2015-01-05

"Hi, I have already made several orders on sheinside and found it very well, for the clothes and for the service.
I made the last order before christmas and I didn't know if I should have received for the holidays, because the full period but it's arrived promptly in the christmas eve. The clothes that i bought match up to expectations.
The only downside is that in the last order a blouse that I ordered is small. I had ordered a L size but I believeIi have been riceive another size (in fact, the label has been cut).
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A