"Pros:
1. Latest fashion clothes
2. Customer outfit reviews and images
3. Reasonable prices
4. Shein bonus points
5. Free shipping
6. Free returns insurance for $1.99
7. Good quality most of the time.

Cons:
1. No estimated delivery date before placing order.
2. Initially the website used to show what products are available in US warehouse (faster shipping) but now it doesn't.
3. Size mismatch between actual product received and measurements given online.
"

"I have been shopping for my clothes at Shein for awhile. They have pretty good decent prices, even cheaper than forever 21 sometimes. Shipping takes roughly 2 weeks. I am satisfied with my purchases most of the time. Sometimes, it just didn't look exactly the same as in the picture or the sizing is different. They have great sales too, even up to 85% off. "

"Placed my order on 4/18 and my CC was charged immediately. My items however are still being "processed". I contacted them thru live chat and was told that my order would need another 7-10 working days to process as all the 3 items are not “priority dispatching” items. (Their website says - It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.) It would have been nice to know that it takes a month just to process the items before I ordered them!! So I asked them to give me a ballpark of how long before the items ship out and they dint really give me a reply except - sorry we will try best to ship your order out once your order is ready - oh and here is a $15 coupon for your next order. Um I think I will wait and see if this experience shopping with you guys gets better before I place another order. Will keep you all posted!"

"The items arrive later than many other companies and their sizes are on the smaller side."

"Im gonna be quite honest! I went on the site thinking "wow these are some pretty inexpensive clothes" I had an idea the merchandise was coming from china but I didn't think it would never come!!!! Please don't waste your time with the hassle. You will never get your items! There will be some scammy online person saying there are system updates and manufacturing issues blah blah!


DONT DO IT! The worse! "

"I shop at SheIn quite often, since my number one reason is because of the free shipping. I've only encountered one mishap when one of my items were shipped damaged, but I was given the refund a couple of days later. Other than that, their clothing is cute and affordable. You do get what you pay for, so I didn't expect much coming from these items, but some of the quality of the clothing I purchase and receive do come better than expected. "

"I ordered $100 of clothing 15 days ago. Still have not shipped items. "

"Orders take too long and its complete waste of time! "

"Ruined our Christmas. Deceitful about shipping times, never refunded our money for items they didn't ship. They don't have a customer service #. They straight out lied to our credit card company saying they'd shipped everything, even though their website clearly says they did not. They are a bunch of crooks, and I will never be doing business iwth them again."

"I'm addicted to SHEIN. I shop there daily and my pocket barely fells it. The best part is I'm rewarded for every purchase. The no hassle returns is a plus."

"THIS COMPANY IS A FRAUD!!! DO NOT BUY FROM THEM!!!

The Better Business Bureau would not even Accredit them due to the number of complaints they have received!

I just got this email today...Dora (SHEIN)
Apr 26, 12:06 CST
Apology for the delayed order

Dear customer,
This is customer service from SheIn.com
We sincerely apologize for the long time you have experienced with your delayed order caused by our warehouse system upgrade. We still have no accurate time when this update will finish. So we are writing to ask you for advice.
Would you like to wait for a few more days or we refund you directly?
We will refund to your Shein Wallet after 2 business days if there is no reply.
Thank you for your kind understanding and cooperation!

Fast reply would be much appreciated.
Yours sincerely,
SheIn Customer Care

So, I place an order, they charge my credit card (immediately!), don't ship my order. Don't tell me until 2 weeks after my order was placed that their warehouse system is not working and don't when it will be. Then ask me if I want to cancel my order and they will give me a store credit!?
Not to mention they have products online that are out of stock but don't have their website updated to show that little piece of very important information, so they email me a week after I have purchased an item to tell me "It Is out of Stock"! and then want to give me a store credit!? Then I'm told if I want my money put back on my credit card it will take up to 20 days to receive it!? It sure as hell didn't take that long for them to charge my credit card!!!
I am contacting Federal trade Commission, the Intentional Trade Administration and the World Trade Organization!"

"I am a regular customer of she in and I usually love everything I ever get. Their quality of goods and services/customer relations has improved immensely. the prices are fair for the quality. The only gripe I have is that their sizes don't seem to be consistent between clothes and they tend to run a size smaller. For example, if I order 4 skirts, none of them are the same "M" size, which can be a bit frustrating. "

"Tried to order 5-6 items. It wouldn't let me place order and put in credit card. Your sites don't give anyone a place to do an e-mail. I asked a question on your help line and it says there's no help for my question. If I can't place an order, how would I ever return something. Won't bother with this sight, very frustrating.
"

"Good store, with great prices. A lot of things I buy in the store. And always happy with their quality. Sometimes the delay with delivery , but it falls on the season. Recommendation : to expedite the processing time. And overall very happy with the store."

"Shein has great trendy clothes for incredible prices. The quality and sizing never hardly ever disappoints me. I always find something I want every time I go on their website. Free shipping and daily sales is a plus. 100% recommend. "