"The item was of a very bad quality and didn't fit well, so i sent it back. I had to pay the parcel myself and write all the details on a peace of paper ( they don't even have a form). The instructions and customer service emails they send me are in such a bad german that I even don't understand what they want to inform me. I am still waiting for my money back! Horrible!"
"I ordered two orders of several dresses. None of the items that I received were the correct size. I followed the sizing chart meticulously because the website told me, but despite this, the clothes are still too small.
The company would not ship my orders. Despite picking a one week delivery service, I had to keep "Urging Shipment" on the website
The clothes are also not the same material as advertised. Customer service wanted to give me 40% off for a new item, but that is what the entire site always has going on, so it means nothing.
I also tried to post a poor review of the items I received on their website, but all of my reviews are "not approved" because it was negative.
This was the worst purchase I have ever made and I am disappointed with my purchase. "
"Just received my item,and it is just horrible quality, tried to write a review - can't upload it,tried to find the customer support number - can't. Tried to write to the customer support through the site - doesn't done nothing. Feel like I met a liars in the Internet again.Same as Wish. (+ added my review after shop's reply) As they are texting a reply, I need to send pictures to their email, BUT I've done it already in same day as I posted this review, No answer at all + about "we have a quality standards" - more lies 'cause the shirt I received was not damaged but in the most horrible Chinese work quality. Same as I would buy this item for 1 pound on eBay. More lies? "
"Placed my orders almost 2 weeks now and they still haven't even been shipped off as yet!!! And I can't even get in contact with shein customer service!! I feel like this is a scam!!! ????????"
"I ordered some fashionable dresses for my daughter.The dresses reached me very soon. My daughter became very elated at the very first sight of them.They were so nice in design and stylish. The dresses were just like my order.
The staff there are very friendly and responsive. Thanks to them for their quick delivery and best service. "
"Great shop 100% good quality full product. Its worth giving them a try and ya they got huge collection for ladies. And price range is standard. Me and my 3 friends are there regular customer "
"Really a huge collection of dresses in Sheln and the quality of the dresses are very good and also price is reasonable. The customer service of Sheln is mind-blowing and quick delivery. I overall satisfied with their service. I definitely will orders in future"
"I have received from SheIn has been quality, not to mention the great prices. That's what keeps me coming back. I have been more than pleased with the items I have received. I find the size charts to be very accurate as well as the items pictured. You just can't beat the prices. These same items bought at a high end boutique would be very pricey. Overall I must say I am more than pleased with the items I have received"
"I love this shop! I have recently found it and ordered a beautiful vintage dress for a party I attended because I couldn't find the model that I wanted in my area. After the packaging arrived, I was so happy to see that the dress was exactly like in the pictures! The material was soft and just as described and the size was perfect! The prices are okay, considering the quality of the items.
I love this shop and I would recommend to everyone that they at least check it out! "
"I ordered several things for my 19yr daughter for Christmas with her request via links she usual wears a small and ordered size small and medium pants the small was comparable to a child size 10 the medium child size 12 in jeans that were more like leggings with unfinished seams. the medium size palazzo pants that are suppose to be lose fitting were like an xsmall . The quality was not to great either. I did send an email to Shein with no reply. We ended up giving them to a friends child. Very disappointed Christmas gifts"
"There were some issues towards the beginning of my order and a bit of drama. Despite this, they were very patient and very cooperative throughout the whole transaction. Very professional! Besides one dress that didn't fit me right, the other items were super cute and fit me well. "
"I registered my email but only a day later then the welcome email from SheIn was sent to my email which I had already made my purchase thus I was not in time to input the discount code of 40% off due to the delay of the welcome email to me. Then I try to log in the account but could not access which I later found out that the email for my account registered is a gmail email but I had actually registered a Yahoo email for the account. I could not change the email to the correct one in the account. Hence, I approached help via the online chat and the operator who attended to me is more seemingly like a machine than human who doesn't understand what I need and keep on repeating the problem and not solving it. I wrote my feedback on these to the email provided by the operator and to also request the 40% off discount which I was deemed to get and the reply from them was you can use the discount code on your next purchase and nothing helpful provided to solve the discrepancy in the account's email being registered. I'm seriously in doubt on the quality of Product which I had just purchased via their website or will it arrive on time like they conveyed. THIS SHALL BE MY FIRST & LAST PURCHASE WITH THEM - Spread the Words around on their bad service as they do not deserve any customer to patronise them at all. "
"I have hear about this store from my cousin and decided to try it, Last month I brought a dress for my girlfriend from this store. I am really surprised to receive the dress on fastest time. When I bring the dress to my girl friend she was just amazed to see that. Very fashionable and exactly what was described online. I did not expect to get it in such good quality"
"Ordered a dress, ridiculously undersized, when we opened a ticket to return it, they sent an email back that the refund depended on the weight of the package and did I want a return label, I responded, yes and why does weight affect the refund, they did not respond. 2 days later I sent them another message through the ticket asking for a return label, and why are they ignoring me? Today I looked again and they closed the ticket. I im'ed them and they told me they have no phone number, and 35 minutes, of worthless typing back and forth, I still had no label, the only way to resolve it was to get the shipping address and ups it to them at my expense and file a credit card dispute. a lot of work and $9 more expense for me. I am sure if something fits they are fine, but the real test is how is a company after the sale. They are horrible, I will never do business with them again
"
"Really great quality of product in a great cheap rates. I really satisfied with the dresses of Shein. Their customer support is also great and friendly behavior. Thanks Shein for the great service"