"Very nice staff, friendly and helpful with questions. Got my stuff quickly. Will shop there again. "
"I love supporting small businesses as a small business owner myself. I needed some stuff to resell at my business, so I called EIO, they had what I needed in stock and helped me get the reseller end of things set up too. Quick delivery, they helped my small business succeed by filling my orders. "
"Spoke with Jon at EIO and his product knowledge was excellent as was his patience with all my questions. He not only helped me get the tool i needed and wanted, it was perfect and it got here in 2 days. I was blown away. Had other recent experiences that were delayed due to the wu-flu. "
"ordered product in Feb. 7 months and still no product. Refuses to refund. Says product is non refundable. They are still selling the product eventhough they are not able to provide."
"Really 3.5 stars, great bunch of tools but the tool I ordered took forever to get here. It could be Customs in the UK and CoVID but I would think people would upgrade shipping with the pandemic. If you're in the states it might be better shipping. "
"Had a great experience with my order for my Wiha tool set. I had some questions so I called and spoke with Jon and he answered all of my questions and helped me place my order. Great experience overall! "
"This company is a total rip-off. They sell things they never intend on delivering, hoping they can run the clock out on disputes. There is about a 99% chance you will not get anything if you order from these low-lifes."
"Ordered.
Paid for 2days shipping.
Never arrived.
Contacted several times.
After a week, EIO responded saying the item is not in stock.
I asked for a money back.
EIO returned a part of my payment.
Demanded a full refund.
EIO said there is a fee for refund after a week.
Again, EIO did not respond for a week.
Filed a complaint to FTC.gov and California Attorney General. (You can find more information when you read their reviews on other review sites).
I received a letter from California. It seems slow but it is going somewhere.
I also reported to FBI for "protection equipment" (PPE) related fraud."
"Ordered masks in February - they charged my CC $45.00 2/27/20. The refuse to cancel, refund or ship the order.
Purchased 2 boxes of face masks, CC charged 2/27/20. I contacted them numerous via email and all I got were excuses. They refuse to ship, cancel, or refund my $45. I believe they strung me along until I could no longer refute the transaction with my bank.
I encourage everyone ripped off by these scumbags to file a report with the CA atty general as I did. "
"scammer website, purchased N95 mask since Feb，12th，I connect with them both phone call and email，Rude service once they cut down my phone. I have voice record with their staff. they even change their site policy ，No cancellation and No refundable over 5month so far. "
"Ordered two items from their web site.
Did not get an order confirmation email, so emailed them after a few days. Was told "We are expecting this to ship soon. There have been some delays due to COVID".
Two weeks later, I was told "We are still waiting for more stock to come in from the vendor".
So I cancelled the order and will buy from a reliable supplier, albeit for more.
"
"Then they want to charge buyers for failed attempt to fulfill."
"PLEASE see here:
https://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received
"By law, a seller should ship your order within the time stated in its ads or over the phone. If the seller doesn’t promise a time, you can expect it to ship your order within 30 days."
"If ... the delay is more than 30 days — the order must be canceled by the 30th day of the delay period and a full refund issued promptly."
Just had to file a Paypal dispute, 2 months nothing! a month ago was told it was "shipping soon", asked again last week, no response.
If they do not ship the order within 45 or 60 days of charging you/accepting payment they are in violation of PayPal and/or their credit card merchant agreement .
They must refund you 100%.
Don't let them try and scam you out of 10% for an order they couldn't fulfill- this is illegal.
FILE A PAYPAL DISPUTE or Call your credit card to dispute the charge."
"Almost four months after I placed an order and they still couldn't even provide me an estimate on when they might ship. Then they decided to remind me about the 10% fee for cancelling. I told them they could fight with my credit card company then and that's where it all stands. "
"I didn't receive my order for nearly 3 months or any notification that it was on backorder, so I finally canceled it. EIO kept 10% of my refund! "