"I had a catheter question that could not be answered which delayed my shopping time. It took several minutes before a chat person came on the line. several catheter items were out of stock so this delayed my purchase."
"I WILL AFTER I HAVE TRIED THE PRODUCTS>:"
“You can. We will be waiting to hear from you”
"shiping charge is too high"
"Order page was a little clumsy, not too bad. I wanted to change the amount ordered and had to go back and re-do the entire order form. Small issue, not even really a problem. "
“Thank you so much for your feedback! We’re thrilled that you took the time to share your experience with us. We understand that the order page can be a bit clumsy at times, and we're always working to improve that process. Your input is invaluable as we strive to enhance our customer experience. We truly appreciate your understanding and are here to help you every step of the way!”
"THIS IS MY THIRD PUMP. FIRST ONE LASTED ABOUT 10 YEARS-THE SECOND ONE STILLS RUNS BUT DOES NOT HAVE THE POWER IT USE TO. AND MAKES A STRANGE NOISE. OVER ALL I AM SATISFIED WITH THE PUMP. "
“Thank you so much for your feedback! We're thrilled to hear that you’ve had such a long-lasting experience with your first pump and that you’re still satisfied overall. It’s great to know that our products have served you well over the years! We appreciate your loyalty and can’t wait to continue supporting you with your needs. If you ever have any issues or questions, don’t hesitate to reach out!”
"Ordering self cat and needing a prescription."
“Thank you for sharing your feedback. We understand that needing a prescription can be an inconvenience when ordering self-catheter supplies. We strive to provide the best service while adhering to necessary health regulations. If you have questions about the process or need assistance with obtaining a prescription, please let us know. We're here to help you through it.”
"Ease of purchase & easy to follow online request"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the purchase process easy and straightforward. Your satisfaction means the world to us, and we can't wait to serve you again!”
"looking for supplies for patient .. and this bag works well for them... "
"Pretty good system to order replacement medical supplies but a little expensive charge for shipping."
"The price of the item that we purchased was one of the lowest we've found. But the website needs a little work. I wasn't sure if my order went through. I had to do it twice. I also had a few issues when creating my account. If the product is good, I will be back!!"
"Easy ordering
Priced right"
"looks great, waiting to try it"
"Bard is a quality product and this is the lowest price on the market"
"The discount coupon code that had been sent to me this morning didn't work and I wasted a huge amount of time trying to get it to work."
"Good medical supply company "
A rep from Shop Catheters, HPFYCustomerCare, has responded:
“I understand how frustrating it can be when you're seeking information and experience delays. I sincerely apologize for the inconvenience you faced with the chat support and the out-of-stock items. Your time is valuable, and I appreciate your patience. We're constantly working to improve our response times and inventory availability. If you have any questions that still need answers or if there's anything specific I can assist you with now, please let me know. Your feedback is essential in helping us enhance our service.”