"After the surgery for my ileostomy I was directed to a different supplier by the hospital and home health nurse. I tried them first, but every single interaction has been horrible - from the wrong address for my very first order to hours spent on the phone trying to figure out their ordering system and other errors. Never going back! "
"waiting for the product i ordered ... "
"I like that you sell some items individually as well as in a pack."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"Found sight and item easy. Purchase was simple and quick. "
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"I like that you have me a welcome discount is nice to save money on items that is for our healing "
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"Was difficult trying to open acct. was always thru OSF not my personal
"
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162. At Shop Ostomy Supplies customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"Your site was extremely easy to navigate and items were fairly priced!"
"When I tried to register, site kept going back because information required. Kept putting in the info, but kept going back.
Finally just completed purchase page thinking I was not registered.
Then I got an email thanking me for registering and saying I was eligible for 15% discount on first purchase
Since purchase was completed, missed out on discount.
I am labeling this a technical tag since I do not know how else to describe it"
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
As a token of gratitude, we would like to offer you a discount of $5 on your next order. Please use the coupon emailed to you on your next purchase to avail the discount.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness needs.
Thank you again,
Shop Ostomy Supplies ”
"I should have received the promotional discount but did not."
"The process of ordering was quite straightforward and did not require too much effort"
"Easy to find specific product model numbers of manufacturers "
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team HPFY ”
"It was rather exciting how easy it was to find the correct product and then to checkout with a breeze "
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"This company has been very good to my mother when our pharmacy runs out we have to come here to order the only thing is I wish they except our insurance, but they are reliable back up."
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Ostomy Supplies, customer satisfaction is of utmost importance and we are happy to have met your expectations.
Further, we do not deal directly with insurance companies. You would need to pay for the purchase and then submit the invoices to your insurance provider for reimbursement.
We do recommend that you check with your insurance company first, to make sure your item is eligible for reimbursement.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team Shop Ostomy Supplies”
"did not understand the prescription info before placing order"
"Quickly found what I needed at a good price"
A rep from Shop Ostomy Supplies, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness needs.
Thank you again,
Team HPFY ”