"Have been working with Katie, in Resolution Services and Brandon B. a sales associate. Katie has been very helpful and her efforts much appreciated. When I was unable to get through to Katie for whatever reason and as it turned out, to my absolute delight, I spoke with Brandon. He was/is wonderful. He truly listened to my concerns and with the assistance of Erica, his boss (I guess she is everyone's boss, per Brandon) he was able to get us a replacement NewAir wine cooler in the pipeline so that we do not have to continue to wait for the warranty company (they were no help whatsoever and to this day, two weeks after first speaking with them they have not bothered to follow-up with us after they were told our brand new $849.99 wine cooler could not be fixed by the repairman they sent) In any event, Brandon took the initiative to help me. Although I knew he was very busy and not a "resolution specialist" (he is in sales) he took the time to thoroughly document all aspects of our situation and was able to calm me and showed he truly cared about our business and was going to make the situation right. Bottom line, as a former manager of a very large insurance claims department, I would have hired Brandon in a "New York Minute." He is the hardworking, caring type of employee all employers would love to have working for them. As a result of his "above and beyond" efforts we are highly recommending Shoppers Choice to ALL our friends that are looking for the entertainment items Shoppers Choice sells. You have an excellent employee in Brandon. Not to in anyway at all disparage Katie, she is very good. It is just that Brandon took the time to help me when he could tell I was at the end of my proverbial rope. I felt like no one cared until Brandon stepped up to help me. Thank you Brandon, you will make a fantastic CEO someday with your "can do and your genuine how can I help you today attitude!!!!" All employees should treat their customers like you do!!!!"

"I called to place an order for a patio set and spoke with Nivia. I had on another occasion spoken with someone else who was also very pleasant and helpfull from shoppers choice. He wasn't there but Nivia did a fine job helping me. she was polite, efficient and took care of me as you would hope all businesses would. Some don't take care of you and your experience is not what you want. I would come back to shop or recommend your business."

"Dominic was fantastic in helping me pull together a large purchase. He was very responsive to my needs and even went as far as to provide a discount due to an issue that was outside his control. I am a satisfied customer and would shop at ShoppersChoice and their affiliated websites again.

Jerry"

"Working with Nita to order a my Vermont Casting grill cover was enjoyable and efficient. I will definitely order from ShoppersChoice.com in the future"

"The person who helped me place my order was so helpful, and answered all my questions. She pointed out items for me to consider, in other words just all around helpful. The prices are good, and I am hoping the product is also very good. "

"I called to place my order and was greeted by a friendly customer sales rep., who handled the order very professionally. My order arrived within one week! I am very pleased!!!"

"Terrible service model. Do not buy from them. They advertise product is in stock when it is not. I ordered patio heaters with a 3-5 business day timeframe. After 2 weeks and 4 calls into their service team, I got a different answer each time as to why it hadn't shipped out. One said was there was an issue with the manufacturer not understanding the promotion; the next time they said it was going out the next day; the next time they said their delivery people were on their way to the warehouse as we speak; I finally called in to cancel the order, and was told it went out 9 days ago and was given a tracking # then. Tracking # was never emailed to me and doesn't match order #. Why did the first 3 customer service peeps not know that it had gone out? And it appears they made up stories as to the delay. "

"Nita was cheerful, friendly and super helpful. I got all the information I needed plus a smooth purchase."

"My experience with shoppers choice was excellent. The Sales associate who helped Me Nita was great .She was knowledgeable about the product and very helpful.I would recommend this service to anybody .Thanks Nita can't wait to receive M grill ."

"This is my third time to use shoppers choice.com and I could not be happier. Their customer service, price, and selection are outstanding. Who needs Amazon. "

"My customer service rep, Nita, was amazing! Quick, clear, knowledgable, kind & very helpful! "

"My ordering experience was satisfying. All questions and concerns I had were answered. Nita is doing a great job."

"Very helpful representative and great prices. Thanks for your help!"

"Extremely good customer service. Dominic, Erin and Erica were each extraordinarily helpful and nice in ensuring we made good selections (gas grill, vent hood, ice maker and fridge) and that our items were delivered as promised."

"Nita gave wonderful customer service. She was very informative in regards to the product and services. Thank you. "