"Excellent experience. Customer service is outstanding!!!
shipping was quick and the product arrived without issue. Will definitely shop here again."

"The item I ordered from Shopper's Choice was complicated with problems from the manufacturer. The receipt of my purchase was greatly delayed, but the customer service and communication from Shopper's Choice was the best I have ever received. They offered a substitution, or a refund when they found that the item was facing production trouble, and emailed me faithfully regarding the status of my order. The customer service was OUTSTANDING, and the item was shipped out promptly as soon as the manufacturer worked out the troubles at their end. I will use Shopper's Choice again, and I add special thanks to my CSR, Elizabeth!"

"Fast and easy. Great customer service. Thanks! "

"I just had the pleasure of ordering all my outdoor kitchen appliances and accessories from Katie at Shippers Choice / bbqguys.com. What a pleasure!!! Not only did she help me pick out items she was very knowledgeable about items I thought I wanted but she informed me would not look right together. She helped me pick out a the perfect mix for my outdoor kitchen.... Not to mention I feel like I got the best price on all my items. "

"Ordered my $2000.00 oven, it wasn't exactly what I expected.... Then Kimberly got involved. Within 2 days she had the part on its way, I even offered to pay if I needed to, but noooo
She got it to me free!!!! She is like the Jedi of resolution specialists. We will shop here again!"

"Customer service was wonderful from beginning to end.

I ordered a Real Flame Churchill 50-Inch Corner Gel Fireplace on November 17. With the cold weather, holidays and a sale price the fireplace was on backorder; Jesica (customer service) kept me updated on the status,

Unfortunately, a small piece of my item was damaged (came unglued) during shipping, but notifying ShoppersChoice via email and including pictures was a piece of cake. Katie, a Resolution Specialist, arranged to have a replacement panel shipped out and followed up with me along the way.

Greast customer service! My kids and I have been enjoing family pizza and movie night by our new fireplace on Fridays ever since."

"Paige was very knowledgeable and helpful. Thank you "

"My experience with the Danby Ice Maker was not good but my experience with the people at Shopper's Choice was very good. I realize that this particular product has probably been a problem for you. The reviews have been very poor and I think that you no longer carry the product. Brandi handled the situation extremely well. She was very courteous and understanding, returned my emails promptly and made sure that the return process went well. Usually when you return a product, especially asking for a refund, you meet resistance or even hostility. Brandi showed nothing but cooperation in handling my problem. Because of her and the return and refund process, I would not hesitaste to use Shopper's Choice for a future purchase."

"Blues assisted me with my order for an Empire gas log set. I had located a price lower on another site which was matched. A few gas contractors in my area were referred to me for installation and an appointment is set for Feb 17th.

It certainly was a pleasure to speak with Blues. "

"A very pleasant experience. Nita was the finest customer service rep I've ever dealt with on the phone. She was kind, honest and knowledgeable about the product I ordered. "

"Outstanding customer service!
When I placed our order, I requested and paid for overnight delivery. When it didn't arrive the next day, I contacted customer service and spoke with Katie who, after a brief investigation confirmed that the item wasn't shipped out as promised and promptly refunded the entire shipping charge.
Additionally, much to our dismay, it appeared that aour order had been tampered with a and that a portion of it was missing. Katie was quickly on the case and within a week we had a replacement for the missing items on our doorstep. She was a pleasure to work with and single-handedly won us back as customers!"

"Blues has a superb attitude and spent the time to resolve my issue. Great experience."

"We had the pleasure of working with Brandi to resolve an issue we encountered with our gas logs. She did an outstanding job of resolving our problem in a timely manner."

"This was my first experience with ShoppersChoice.com and it was an excellent experience! Rarely, do you hear a human voice answering the phone and from the moment Logan took my call, everything fell in to place so easily. His friendliness and efficiency made for a very positive experience. And the excellent price for these beautiful chairs is greatly appreciated. Thank you, Logan, for your help and professionalism. Joyce Stoppelbein"

"Paige assisted me with my order and was very knowledgeable and helpful. She took time to answer my questions and explained so I fully understood. She offered suggestions to be helpful and not just trying to sell me something else. Great experience and I will return."