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Verified
5/5

2006-01-13

"Fast, Reliable service. Awsome Tech support. Most of the time I wait till this store has the item I want in stock because Sidewinders provides the lowest prices and the best shipping around."

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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
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Verified
5/5

2006-01-04

"Ordered and had to make a change - very cooperative and helpful, excellent customer service."

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Verified
5/5

2005-12-27

"Received items very quickly, Great prices and great service and products. Would gladly do business with again. "

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2005-12-25

"I've made many many purchases from SideWinder. They are definatly one of the best small computer component stores. Their pricing and selection often rival the big stores like Newegg on the certain goods they carry.

More importantly, their service is second to none. They always respond very quickly and fully answer questions (I sent an email regarding a VGA cooler at around 10:00 on Christmas eve - there was a response at 12:40.. If Gary is working through Christmas eve into Christmas morning, you know that they're committed to the customer!)

There have been minor problems, as there will be with any online store - the great thing about sidewinder is that they are ready to bend over backwards to help their customers. Once, the barbs for a radiator I purchased did not get shipped with the package - Gary stated that when they packaged the barbs WITH the radiators, some customers ended up with damaged fins, so from that point they began separately packing the barbs. Mine aparently slipped through without them - Less than an hour after I notified them, they were ready to overnight the barbs to me. I declined as I would make another purchase soon and was in no rush to receive the parts, but this just shows how far SideWinder will go to help a guy out!

As they say on EBay, "Great Seller A+++++" :- ]
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-12-16

"Easy order and checkout. Emailed sales for pre-sale question and received answer in a timely manner."

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Verified
5/5

2005-12-16

"I have ordered from Sidewinder several times and all of my items have arrived in perfect condition and in a timely manner."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Delivering products damage free
Ease of checking delivery status
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Delivering products on-time
Overall technical support
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Overall web site
Web site reliability
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Verified
5/5

2005-12-01

"Amazing customer support and outstanding packaging. All my products were delivered exactly as described. Great experience, would definitely do business again!"

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Verified
5/5

2005-11-27

"Ordered CPU fans on Monday before Thanksgiving and received them Friday after Thanksgiving! Very fast shipping in a well-packed box. Excellent tech support and advice from Gary, along with a LOT of patience and emails. The fans are excellent also, and both work well in my Dell. Thanks so much."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-11-27

"Ordered twice now from Sidewinder and was pleasantly surprise about the service, products and the fast shipping. I love that they use USPS, since its cheaper, faster and better than Fedex or UPS. Will definitly order again."

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Is easy to do business with
Is trustworthy
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Is committed to quality products and services

Verified
5/5

2005-11-21

"Excellent support and service. Have ordered many times and requested information for a variety of topics. They are always helpful and a quality vendor to work with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
N/A
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-11-14

"Product recieved on time and in said condition, but did flet that Gary Stofer responded rudly to my e-mail."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-11-12

"I ordered a heatsink and some fans late Thursday November 10 (around 4 PM.) It was shipped that day (even though I ordered late that day) and I received it early Saturday 12. This is a super fast ship time and the even crazier thing is that Friday was a holiday! They have great prices on Panaflo fans and they send them with 3-pin plugs that other sites charge extra for."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
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Being easy to reach
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Overall customer service
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Customer service being knowledgeable
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Customer service resolving problems
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-10-27

"Fantastic company to deal with. I bought my first NV Silencer 5 rev.3 from them the day it came out and the first batch had a wiring issue. Sidewinder immediately contacted me about the problem asking me if I wanted to wait on a replacement or if they wanted to fix the problem for me and ship it out the next day!

Since then I purchased a second cooler and have nothing but praise for these guys. They're local to me (about 65 miles) and I would recommend them without reservation!
"

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Is easy to do business with
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Is consumer focused

Verified
5/5

2005-10-19

"Super fast shipping, Great Prices, Excellent Service...

I am a returning customer.. Sidewinders got all the Water-cooling solutions for your needs. Thanks for the hard work and great service and awesome pricing. Keep up the Great Work A+++++
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-10-18

"Excellent company to deal with. Always have great low prices, and the best customer service. They have good products, many hard to find items as well. Orders are always shipped on time, and packed well. I have ordered many times from them and will continue doing so. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use