"After reading a majority of the reviews of Sidewinder Computers I decided to order some items from them. I recently made a purchase of 3 Panaflo 92x25mm Ultra Quiet and a TT xp-90 heatsink on 05/21/05
. Got a quick order confirmation with an order number BUT no tracking number. Just emailed ****@**** and called the contact number off the website. All i got was a voicemail. From what i noticed it seemed the number was a personal number (a cell phone number) and not a typical business contact number. The phone call was made approximately 7:30 a.m. which translates to 9:30 a.m. Indiana time. Im really concerned about my order and i am waiting for a response from them at the end of today, which is Monday. Ill update this review once ,if, i get this resolved. Btw, when i contacted the 'voicemail' number it was FULL. So it was a no go on leaving a message which is pretty much BS.
5/26/2005 Ok... I just finished talking to Gary Stofer about my FIRST order, which was made over the weekends and SHIPPED out on the following Monday. Gary stated that there are a few orders that 'seem to be late' despite the supposed reliability of USPS priority service(2-3 days). Ill give him the benefit of the doubt for now but once Friday hits and i dont get ANY of the orders I made then ill see what sort of actions i can take against Sidewinder Computers. Im trying to put together a computer for my mom's personal use and ive been patiently waiting for the fans & heatsink. Maybe if i had chosen NEXT DAY delivery i would've received them by now, although seeing that even USPS PRIORITY seems to be taking longer than it should im somewhat glad that i didn't b/c of the cost. ...Again i'll update my situation and make a final review."
"Of all the $25,000.00 I have spent online in the past 5 years I feel that Sidewinder Computers has earned their portion more than any other Online Retailer!
When I need something that I don't find on the site or just want to configure something differently than advertised, A Phone call is all it takes! The phone is answered quickly everytime and they have put together parts for a "kit" when the kit was out of stock, Reccomended fans which turned out to be awesome & been in no hurry to rush me off the phone!
If you need something, Give them a call and I'll bet they do their level best to get it to you!
Also have even responded to emailed questions on weekends!
Thanks Sidewinder!
Keri"
"A very easy site to navigate, with nice prices - several sale - and very satisfactory shipping."
"Ordered a radiator from them and it arrived defective (leaked). Contacted the RMA department and didn't recieve a reply for a few days but after I did they apologized for the delay and every email after that was quickly replied to. Got an email stating that my new radiator had shipped WITH return postage for the defective unit! Not only did they pay for the return but shipped me a new unit before receiving the defect unit! I was very impressed. No other store I've shopped with has done anything like this. I will be shopping here again!"
"I've ordered from them in the past and will continue to do so. When I place an order, I want to be sure I will receive it. With Sidewinder I don't question it. Fair pricing and excellent service. What more could you ask for!!!"
"A fantastic company. Gary at Sidewinder Computers is a terrific person and is willing to go to great lengths to help satisfy the customer. I recommend this company to anyone looking for a great deal and excellent service.
"
"Awesome customer support and Great prices also.
They don't overcharge ya on the shipping charges either.
I got the unit in two day's.
A Real Winner A++++ Check them out !!"
"As usual, Sidewinder came through w/ great products at great prices. I placed my $300 order w/ Sidewinder late Thursday night and my ordered arrived bright and early Monday morning. Cant beat that... "
"ordered on sunday night, the package was at my door wednesday afternoon. these people have the best prices I could find on the net, great communication and well-packaged items! I couldn't have asked for a better transaction and of course I would highly recommend them for all your enthusiast needs!"
"Very unsatisfied!
I Purchased an Arctic Cooler Freezer 4 unit which was defective. I applied for the RMA number per the instructions but was not contacted for several days. I then received a phone call and was told that there had been a lot of returns of this item and they were discontinuing them. Two other higher priced units were suggested but no offer was made to replace the defective unit with one of these other units. I had to pay for shipping the defective unit back and when I received the credit on my charge card the original shipping charges were not refunded. I now have about $10 invested in shipping on a product I do not have.
I would not shop here again unless they can remedy this situation."
"Wow! This company has some really great service, and was very fast processing and sending the items I purchased. I ordered late Wednesday evening and got it on Saturday! And Sidewinder’s prices are really, really good! I’ll definitely recommend them to everyone I know needing great cooling components and a great price. It’s good to see that they take pride in doing their customers right. Thanks a million, Sidewinder!"
"Dedicated customer service. Great response time. Great prices."
"one word....WOW...
i ordered a fan...great price...great shipping rates...GREAT support service!!!
customer for life!!!
Gary Stofer is a very nice guy to work with too...."
"My first and only order (so far) with Sidewinder, for fans, cables, and thermal compound, was filled correctly, packed carefully and shipped promptly. For the items I bought their pricing is very competitive. Their shipping charges, through USPS, are very reasonable especially considering how relatively small my order was. I'm very pleased with these guys and wouldn't hesitate to recommend them to anyone."
"The best. Fast response. Easy to order. Prompt shipping. Great support. Good return policy"