"Some of the best customer service I have ever come across. I have been ordering from Sidewinder for about 3 years now and have yet to have a bad experience. Gary is always extremely helpful and prompt with his responses."

"Outstanding customer service! Gary helped me select the right components for my watercooling system, and was a very courteous and prompt communicator. Just placed another order with them today..."

"The customer service was outstanding! John helped me match up equipment and answered all my questions. So many times it's difficult to even get a live person and once you do they are many times not well versed in their products. That was certainly not the case here and it was a very refreshing change. I highly recommend Sidewinder for great products AND great customer service. "

"Hello from Ontario, Canada,

Summary: Awesome customer service, pricing, stock, shipping (1day to canada!), and support after purchase.

Will shop again when building 2nd loop for GPU when funds are sufficient and I settle on a worthy GPU.

Full story below if intrested.

I was looking to build my first watercooling loop and was looking for an online store to purchase my loop from. I tried to purchase in Canada but found that I wasn't happy with the variety of stock, prices and supply that the Canadian online stores had to offer.

So I started looking for international retailers on forums and came across Sidewinder Computer Systems which was highly recommended by the online community.

So I visited their webpage and I have to say they had an abundent choice of items and the prices were right. It didn't take me long to get all my desired parts for my custom loop.

So I placed the order Thursday and on Friday Gary the owner called me and informed me of an item in my order that was low on stock, so we discussed an alternative and got that sorted out. He also added screws that he recommended to mount my radiator!

So he shipped the item Friday UPS worldwide saver and I received it Monday!!! The deliver to Canada is the fastest I have experienced.

Everything was neatly packaged and I began to unpack and assemble my waterloop. When i got to mounting the radiator I used the screws Gary recommended. The screws were too long and pierced my radiator, uh oh!

So I talked to Gary and he took responsibility for recommending me the screws and we met half way on replacing me with a new radiator(completely fair since it was me who damaged the radiator).

He shipped the new radiator Wednesday and I received it Thursday Morning!! This is from USA to Canada.

Very pleased shopping at this store, I don't know if I would have received the same service elsewhere.

A+++





"

"I'm living in turkey, pumps and fittings for water cooling my system I bought, I received delivery within 5 days, there is a very fast delivery, thank you."

"WOW!!! I ordered a Mitron HDD selector for $24.95 plus $5.72 shipping from Sidewinder and received it in three days. The item was well packed. The only other e-tailer that carried this device wanted $29.95 and their lowest shipping price was nearly $10.00. I will definitely shop at Sidewinder Computers again. Thanks Gary! "

"I've ordered a couple of times from this company so far and all I have to say is WOW. I can't speak enough for this company. If only they had the stock for the parts I needed for a new build like New Egg does... Customer service is outstanding and other companies should learn from thier example. Gary was more than accomidating and fell I'll before my items shipped so there was a small delay in the shipping. Absolutly no hard feelings and I wish him a speedy recovery.

Keep up the stellar work!"

"Nice products, nice custommer care, nice prices and very well packed. Strongly recommended"

"Ordered for ThermoChill PA120.3 and Bitspower High Flow Fittings. Received the item after a week. Highly Recommended Seller. Thanks"

"Hands down best online store out there,best prices and service,good selection and quantity compared to competitors
I ordered the bulk of my parts from here ,trying to bet 5pm EST. deadline so my order will ship same day.At 6:15pm Central time got email "one of my items were out of stock"(Swiftech MCR220-QP Quiet Power 2X120mm )asking"Would an EK 240 work for your needs instead" no extra charge :)
Last email i received from Gary with tracking number was at 9:13 pm...come on are you kidding me ?Who dose this any more?
If you want old school,honest to goodness service look no farther"

"Absolutely top notch customer service! I ordered a bunch of water cooling components and then they informed me that one of my items were out of stock (Bitspower Rotary Fittings). Normally, this would bum me out but they were very quick to inform me of this issue via e-mail and phonecall; on top of that, the refund was instant. To top it off, they sent me Feser Rotary Fittings in its place at no charge! I've purchased from them once before and it was a flawless transaction, but this second one just further fortifies their excellent service and satisfaction. I will definitely purchase from them again and will help spread the word. =)"

"This was my first time buying stuff from this site. I was stuck between Petra, Sidewinder, and Jab-Tech for cooling parts.

I eventually ordered the bulk of my items from here. Pump, Radiator, Reservoir, CPU Water block, and fans.

When the items arrived, I wasn't expecting the odd shape of the box. It was a rectangular box. What surprised me even more was how neatly everything was packed. I didn't realize how big rads were and the box was pretty much shaped to the rad. Everything fit into the box nicely, fans and reservoir on top, rad on bottom, pump and water block on the sides.

Everything came in working condition. I must say I am very pleased with the products. I was also very pleased at the CPU Water Block (EK Supreme HF). I didn't realize that the revision 2 versions automatically come with the plate 1 (the best plate for this block) so that saved me the hassle of having to open the block.

Overall, package took 4 days to arrive here to Arizona via UPS Ground, no problems there.

I placed another order at 3:10 CDT today and as promised on website, any order placed before 4:00 CDT will get shipped out, and alas, my next order (consisting of Feser One Coolant and Cold Cathode Lights) will be arriving next week.

Overall, my experience with this company is very good. I'll be relying on them when it comes to quality cooling parts."

"I have put in orders multiple times with Gary and Sidewinder Computers. Every one of them have been a great experience. Gary is helpful and his customers come always come first.

Gary's prices are some of the best and he has a good selection. His shipping prices are very reasonable and have been relatively fast on my previous orders.

I will continue to do business with him whenever I can. "

"!UPDATE! on lower end of review!!!
Here's my experience with my order

I ordered around 400 dollor worth of watercooling hardware which includes two pumps(MCP655) and a EK GTX470 waterblock the rest of the stuff is unimportant.

The next day after i placed my order i received a phone call from Gary Stofer, he told me that the EK GTX470 waterblock was out of stock and i asked if he had any other EK 470 blocks in stock he said no but he does have a bitspower 470 block that costs about 40 dollar more then the EK block and he offered to give it to me for no extra charge which was really nice of him.

i then received my package in a timely matter
after i opened the package and inspect everything i find out that im missing one of the two pumps i ordered, no problem these things happens in every company every once awhile
i then contacted gary via email about my missing pump and did not get any reply but instade i got a email with a tracking number that is being shipped to me, so i guess gary did read my email and sent out the pump the next day.

the pump missing did make me delay my build for a few days which was not that great but knowing that the pump is on its way i'm not complaining about the delay too much

after i received the package from gary it turns out that it was the missing pump but here's the problem with this...
when i opened the package the pump was not in its original retail package
and then after taking the pump out i found a few scratch marks on the metel bracket and also so dust was still on the pump..this just indicated that the pump is used not new...
i then disassembled the pump to take a look inside and as i suspected there was some scratch marks inside as well and signs of wear and tear from use of the pump.

i am very upset about being sent a pump that is used when i payed full price for it
i could have gotten a used pump from the forum i use that sells used hardware and would have payed a lot less for a used pump.

sidewinder computers does have the heart for their customers i was shown this from the waterblock but sending something used that the customer payed full price for is just not right and unacceptable.

i would do business with sidewinder again but only because of the kindness i was shown with the waterblock and let this slide in my book....

Update: Gary contacted me via phone and we spoke about my pump and turns out about all pumps they are getting from swiftech comes in a whitebox like that and not the normal retail box anymore.

also it being used was only a misunderstanding
the effort of him to call me to clear things up is what really mattered to me though.

this is what i would expect from a company that has good customer support and even if sometimes they can make mistakes and i mean everyone makes mistakes but its how u make up for it that really counts in my eyes.

and sidewinder really puts a effort to make things work for their customers.

A+++ to this company"

"Wonderful packing and sending out speed!"