"Sidewinder provides excellent service. I ordered a hard to find part (mCubed T-Balancer FanAmp). They had the item in stock and shipped it to me the very same day."

"Outstanding prices and outstanding customer service. My order shipped out very quickly, one item was accidentally not shipped with my order but one call to customer service and the missing item was shipped out via priority mail the same day. Will definately do business with again A++++++++++."

"I can honestly say that I have never rated an organization all 5 stars in every category and often feel like people who do are simply misleading others. I have made an exception in this case as 5 stars across the board is not only well deserved but leaves me saddened that I could not rate them any higher.

I absolutely could never say enough in this review to express the satisfaction I have with Sidewinder Computer's and Gary himself. I annually purchase millions of dollars of equipment from vendors all over the world and I have NEVER been as impressed as I am with this company!! My order was complete, shipping charges were LOW, processing was fast, packaging was meticulous and follow up service by Gary is beyond description. I have but one compalint and that is simply that Gary does not work for my company!

+1 Loyal customer for life here!!!

Sincerely,

Barrie D. Smith"

"Great water cooling prices even with international shipping which was good for me because I couldn't get everything I wanted in Australia. Took a little bit of time to receive but that's understandable especially around this time of year. Very happy and would definitely recommend and buy from them again in the future."

"Very fast and efficient service at a good price - Was shipped the same day.

Not my first order and defiantly not my last.

Thank you Sidewinder.

-Andrew."

"Once again Sidewinder Computers please a repeat customer. Their attention to shipping is what catches my eye. They take notice that these items are not cheap and but adequate packing material in the boxes so the contents do not move. Have a couple more items I need to purchase which will more than likely be from them if the product ever comes in. Inventory is still the only thing lacking!!

Great Company!"

"Great company... I buy all my water cooling items from Sidewinder & have never had an issue. products are always in perfect shape, custom items look better than you would ever dream, and their support team can answer just about any of your water cooling questions."

"First thing, Gary is awesome and Sidewinder has the best customer service of any online company I have ever dealt with. I am sure that my latest order will be filled promptly and with the utmost care. However, if anything is amiss, I am confident that Gary will make it right. On a previous order, we received a defective radiator and were short a few barbs for a cooling system. Gary immediately shipped us the missing barbs and a few extra that we realized we needed, at no charge. Then, after submitting pictures to document the defect on the radiator, he sent a prepaid label for us to ship it back and promptly creditted us for the return. In every business, sometimes things go wrong, it's great to know that when they do, with Sidewinder, you are dealing with a company that is honest and has integrity. Thanks for the great service. We'll be back again and again!"

"Sidewinder is one of the first places I go to when looking for watercooling parts, and Gary's customer service is absolutely top-notch."

"First of all I would like to give a big thanks to Gary. He was the one who helped me and honored my requests. The items arrived in a very good condition.

The only thing that was bothering me was the CPU block. I ordered the EK-Supreme HF - Nickel (Plexi) and the jet plate that was installed was the Plate #1 instead of the #3 stock plate but it wasn't really a big deal. Maybe it's just the new implementation that I didn't know about.

Anyway again thanks and I will be glad to shop again."

"Ordered from sidewinder 3 times. Excellent products and service. John took the time to chat it up a bit on the phone when confirming an order and also recieved tech and suggestions to my build.
One of the pumps I recieved was the wrong one, which wasnt a big deal, but it was also defective. Gary advised me to return it for replacement/credit and an RMA was opened right away. He also said he will review a video to see if the wrong pump was mistakenly sent, and if so, replacement would be shipped free. Now that is service. Presently waiting for status of RMA and returned goods."

"I've heard about Sidewinder Computers plenty of times but I've made my first purchase from them just recently.

Pricing:

Sidewinder has about the lowest to equal pricing to their main competitors. There are some items that are a bit more expensive, but those are pretty uncommon.

Rating [9]

Inventory:

Sidewinder is the go-to store for water-cooling products and I can see why. They have just about everything that you'll need to set up your dream water-cooled system.

Rating [10]

Stock:

Their stock levels are the only thing that doesn't live up to their standards. Considering how many people purchase from them, I would assume they would stock more quantities of the popular items. But at the same time, their products come directly from the manufacturers - so sometimes,it's not really under their control.

I wanted to order all of my parts from them, but due to certain items being out of stock - I had no choice but to order them elsewhere, which is quite unfortunate.

Rating [7]

Shipping:

There are so many online vendors that make profit on shipping charges, so it brings me relief to see a company that only charges the exact amount they get charged for shipping. Also, my order got shipped within a few hours of placing it.

Just wish they offered free shipping for a lot of their items. (a la newegg)

Rating: [10]

Customer Service:

Customer service is what really sets Sidewinder apart from their competitors. Although I've only made 1 purchase from them so far, Gary has been extremely courteous and patient with me. Since I didn't have much knowledge in terms of water-cooling, I bombarded him with emails with countless questions - yet, he answered all of them promptly and courteously.

Most companies are always quick to make as much money as possible, but Gary has even informed me that certain parts aren't needed and suggested that I do not purchase them. Now I call that excellent customer service.

Rating [10]


Conclusion:

I am extremely satisfied with Gary and Sidewinder Computer Systems and would gladly recommend to anyone looking for good pricing and excellent customer service.

Only thing I see that needs improvement is their stock levels, as a few popular items may be out of stock. But as I've stated before, they're mostly at the mercy of their suppliers - which is understandable.

All in all, an excellent company with a priority in customer service and support."

"Good prices and excellent service. Fast response to emails and good variety of stock. "

"Excellent Price
Good shipping
Friendly support

Recommended Seller

I will order from them again

Thanks Sidewinder
Musaed
"

"Fistt time I shopped here and I'm very satisfied, especially the lower price compare to some othe site.I wish that they increase their inventory!(most of items were out of stock) so that people like me will just shop in 1 place. That way,I can save time and money."